Chen‐Chun Lin, Ying‐Hwa Tang, Joseph Z. Shyu and Yi‐Ming Li
The purpose of this paper is to propose an approach to achieve better accuracy in technology forecasting (TF) by providing the concepts of the service components and service…
Abstract
Purpose
The purpose of this paper is to propose an approach to achieve better accuracy in technology forecasting (TF) by providing the concepts of the service components and service composition based on the theory of the combining forecasts. Next, it adopts three quantitative analyses as service components to form service composition. This will support the need of more predictable TF, which raises the accuracy of the quantitative analysis and, at the same time, presents the service composition logic in a consistent manner in the form of customized TF.
Design/methodology/approach
This paper provides a systematic analysis of the technology forecasts for third‐generation (3G) telecommunication industry. This systematic approach mainly unifies the Bass model, logit model, and least squares analysis forecasting techniques, along with a reasonable assessment of the scope for the normal curve (±1 standard deviation), and attempts to find the maximum possibility frontier of the predictive value.
Findings
Through the integration and comparison of these three techniques, not only can the predicted values of the three forecasting methods be determined, but a preferred solution can also be derived through new methods, and in return, to investigate better accuracy and performances. Such an approach can also integrate the advantages of various methods to provide a prediction interval, as well as objective and realistic projections.
Research limitations/implications
This envisaged concept of “service component and service composition” is an integration of backing up in TF instruments in selection and reselection, which in return, provide optimization of service composition and accuracy maximization, as well as better performance prediction. A well‐known limitation of this research is that sudden technology breakthroughs are often unforeseeable in the majority of main‐stream quantitative analyses.
Originality/value
Constructing a new effective approach as results of “service component and service composition” can be compared to the traditional research methods such as Delphi method or other mathematical algorithms. This method generally produces higher quality forecasts than those attained from a single source.
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Tzong‐Ru Tsai and Chen‐Chun Lin
The purpose of this paper is to establish an exponentially weighted moving average (EWMA) control chart for monitoring the mean level of Gompertz lifetimes with type‐I censoring.
Abstract
Purpose
The purpose of this paper is to establish an exponentially weighted moving average (EWMA) control chart for monitoring the mean level of Gompertz lifetimes with type‐I censoring.
Design/methodology/approach
The proposed control chart is developed based on the conditional expected values (CEVs). The control limits are determined numerically with an algorithm.
Findings
Compared with the EWMA CEV control charts of Zhang and Chen, numerical results indicate that the proposed control chart has good performance to detect mean shifts for Gompertz lifetimes either in decrease or in larger increase with type‐I censoring in terms of the average run length (ARL).
Originality/value
The paper shows that, based on the proposed method, practitioners can monitor the mean level of Gompertz lifetimes via an EWMA CEV control chart with type‐I censoring.
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Chun-Liang Chen, Yao-Chin Lin, Wei-Hung Chen and Xin-Si Heng
The purpose of this paper is to prove the importance of both cluster leadership and identification on cluster innovation.
Abstract
Purpose
The purpose of this paper is to prove the importance of both cluster leadership and identification on cluster innovation.
Design/methodology/approach
The case studies presented in this study involve a cluster by micro-enterprises in Yilan, Taiwan. Data collected during interviews, observations and secondary data provide understanding and practices for the impact of cluster identification on cluster innovation.
Findings
This study proved: first, the importance of cluster identification on innovation by representing the need of consensus and collaboration of the members in conducting innovation actions; and second, the cluster identification is influenced by the cluster leadership by showing high satisfaction of the leader, close interaction between the members and high identification with the cluster.
Research limitations/implications
This study predicts the ongoing cluster innovation activities will be achieved due to the transformational leadership and high cluster identification.
Originality/value
This study enriches the factors of cluster innovation accomplishment and proposes the important of cluster identification, which has not been discussed much in the past.
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The purpose of this chapter is to share the experience and discuss issues that support and hinder inclusive practices in Taiwan. In this chapter, inclusion-related culture and…
Abstract
The purpose of this chapter is to share the experience and discuss issues that support and hinder inclusive practices in Taiwan. In this chapter, inclusion-related culture and policies are described in the context of Taiwan, followed by the challenges and lessons learned from promoting inclusive education for students with disabilities from the perspectives of general and special education teachers. Some promising strategies applied by teachers are also discussed in this chapter based on the findings of the research literature in Taiwan. Implications for practice and research about inclusion are addressed at the end of this chapter.
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Cheng-Kui Huang, Chun-Der Chen and Yu-Tzu Liu
As the application of gamification is gaining great attention and has grown increasingly, thousands of these applications can be easily obtained from mobile phone stores, thus…
Abstract
Purpose
As the application of gamification is gaining great attention and has grown increasingly, thousands of these applications can be easily obtained from mobile phone stores, thus causing intensified competition and discontinuance of use accordingly. Besides, though understanding what factors influence the discontinuance of use of information systems (ISs) is critical for theoretical as well as practical reasons, studies pertaining to the saliency of the final phase, termination of an IS, are still limited. As such, the purpose of this paper is to propose a holistic view to fulfill the above-mentioned research gaps based on the expectation-confirmation model with other salient factors such regret, habit and gamification app values.
Design/methodology/approach
The context of a fitness gamification app is investigated. A total of 210 valid responses were received, and structural equation modeling was applied for data analysis.
Findings
The findings of this paper are as follows: among all factors influencing discontinuance intention, regret is the strongest, habit is second and gamification is third; among all factors affecting user satisfaction, gamification app value is the strongest, confirmation is second, perceived usefulness (PU) and perceived ease of use are third and regret is the last one; for factors influencing users’ habits, satisfaction is the strongest, following by PU and frequency of prior use; confirmation negatively influences the degree of regret; and confirmation positively influences PU.
Originality/value
This study highlights the important determinants influencing users’ discontinuance intentions in the context of gamification apps by incorporating two overlooked factors, regret and habit. Besides, this study suggests that app designers can not only increase user’s perceived value through external cooperation with other alternatives, but can be through internal enhancement with diverse services development as well.
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Chun-Der Chen, Edward C.S. Ku and Chien Chi Yeh
Customers who engage in impulsive online shopping make immediate, unplanned and ill-thought-out purchases online. The purpose of this paper is to present a model to illustrate how…
Abstract
Purpose
Customers who engage in impulsive online shopping make immediate, unplanned and ill-thought-out purchases online. The purpose of this paper is to present a model to illustrate how website quality (moderated by hedonic value) influences impulsive shopping behaviors in the context of online tourism.
Design/methodology/approach
The model and hypotheses presented here were tested by structural equation modeling. Empirical data were collected by conducting a questionnaire survey, in total, 3,000 invitation messages were mailed to the members of the two travel communities (1,500 invitation messages for each one), of which, 402 were returned completed (a return rate of 13.4 percent).
Findings
Visually appealing websites are more likely to attract customer attention and illicit pleasurable emotional responses. In addition, effective tourism websites also maintain good service quality and ensure accuracy of information. Finally, good functional benefits can help customers reduce the time and effort spent searching for a specific service and can also serve as a stimulus triggering impulse buying.
Research limitations/implications
This study used a reliable multidimensional measure of factors that influence the relational benefit of initiators and buyers to help elucidate which factors encourage impulsive online shopping. From a theoretical perspective, the authors determined that website quality is positively associated with functional benefits, and thereby influences impulsive shopping behaviors; in addition, the functional benefits conferred by websites have a strong and direct influence on impulsive shopping behavior. However, this effect is moderated by hedonic value.
Practical implications
Online tourism retailers should continually seek to enhance this function because it is the primary motivation behind customer use of online shopping websites. Effective tourism websites also maintain good service quality and ensure accuracy of information. Finally, navigation systems should be designed to meet the needs of new users, for example by offering help pages that address a variety of topics. Therefore, tourism websites should feature an adequate number of images, a colorful design, and well-described services and products.
Originality/value
In recent years, the popularity of online shopping websites has continued to rise. In seeking to elucidate impulsive online shopping behaviors, this study focused on online-to-offline applications, the uses-and-gratifications perspective and service-dominant logic. The authors also discussed the important influence of website quality on impulse buying and how this is moderated by hedonic value. The research model presented in this study provides a reliable instrument to operationalize key constructs in the analysis of impulsive shopping behavior and has important implications for the online tourism industry.
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Yi-An Chen and Chun Liang Chen
The purpose of this study is to explore how creative-cultural hotels can achieve sustainable service design through the development of a holistic conceptual framework.
Abstract
Purpose
The purpose of this study is to explore how creative-cultural hotels can achieve sustainable service design through the development of a holistic conceptual framework.
Design/methodology/approach
The authors created this framework using a qualitative exploratory multi-case study of four creative-cultural hotels in Taiwan. The framework comprises strategic, organizational and interface levels to describe the design process and implementation of service offerings that co-create value within a multifaceted network of actors.
Findings
The findings of this study show that incorporating local arts and culture into sustainable service design can generate unique value and experiences for customers. From the perspective of sustainable development, these hotels seek to add value by using local creative and cultural resources to ensure that they have a sound commercial base from which to showcase their cultural features. As such, this study recommends that the hotel industry shift its focus to a paradigm that provides a strategic and sustainability-framed vision to create value for society while protecting local natural and cultural resources.
Originality/value
This multilevel model reframes the development of customer value constellations through a holistic understanding of user experience, eco-design practice, service encounters aligned with user touchpoints and front-line employee capabilities. To integrate the perspectives of both service providers and their customers, the proposed model embeds these stakeholders within a single model through the vehicle of local value co-creation. This holistic framework can assist in designing sustainable service within the hospitality industry to deliver better services and customer experiences. The findings provide an illustration of how the proposed multilevel sustainable-development-oriented service design framework can serve as a useful tool in guiding hotels toward corporate sustainability.
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The purpose of this paper is to show that the level of herding in an industry can be the basis for a profitable investment strategy.
Abstract
Purpose
The purpose of this paper is to show that the level of herding in an industry can be the basis for a profitable investment strategy.
Design/methodology/approach
The authors apply three different herding measures in the paper, including cross-sectional standard deviation, cross-sectional absolute deviation and non-linear model – state–space model.
Findings
The authors find that industries that experience a high level of herding yield higher subsequent returns regardless of their past performance. Consequently, the authors show that a herding-based investment strategy generates significant profits, even after adjusting for risk. The findings also show that the herding effect when combined with past performance as part of a conditional investment strategy yields significant profits regardless of the formation and holding periods. The findings suggest that the level of herding could serve as a systematic driver of returns and could be exploited for profitable investment strategies.
Originality/value
To the best of authors’ knowledge, this is the first study in the literature to show that herding by itself can serve as a determinant of returns regardless of past performance.
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Hsin-Yi Huang, Edward C.S. Ku and Chun-Der Chen
This research aimed to examine the role of cloud infrastructure capabilities of tourism small and medium-sized enterprises (SMEs) in the tourism supply chain, increasing the…
Abstract
Purpose
This research aimed to examine the role of cloud infrastructure capabilities of tourism small and medium-sized enterprises (SMEs) in the tourism supply chain, increasing the online consumption value of tourists.
Design/methodology/approach
This study uses stratified random sampling. A value model was formulated, and the study distributed 2,000 surveys; 412 valid responses were received and analyzed using the structural equation modeling approach.
Findings
The cloud-based architecture provides tourism SMEs a competitive advantage in the dynamic tourism market and the ability to develop next-generation system capabilities while providing tourism SMEs with a new application foundation to adapt to the ever-changing tourism market.
Originality/value
For tourism SEMs, the cloud allows adjusting strategies and procedures for tourism supply chain management; this agility enables tourism SMEs to anticipate changes in the travel market and respond to changing consumer demands in the tourism industry.