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Article
Publication date: 1 February 1994

Susan Michie and Che Rosebert

Describes the six stages involved in developing a satisfaction surveyfor out‐patients attending a London teaching hospital, using existingexpertise within the organization. These…

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Abstract

Describes the six stages involved in developing a satisfaction survey for out‐patients attending a London teaching hospital, using existing expertise within the organization. These are: information gathering; item selection; the pilot; analysing the results; questionnaire amendment; and reporting back results to the organization. Shows the feasibility of developing satisfaction questionnaires using expertise within a hospital but also points out the difficulty of getting a satisfactorily high response rate and suggests means of improving this. Also highlights the greater dissatisfaction with services experienced by non‐whites compared with whites.

Details

Journal of Managerial Psychology, vol. 9 no. 1
Type: Research Article
ISSN: 0268-3946

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Article
Publication date: 1 July 2022

Anna Tickle

This study aims to share reflections on psychologically informed practice and research that has taken place within Opportunity Nottingham and in collaboration with local hostels…

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Abstract

Purpose

This study aims to share reflections on psychologically informed practice and research that has taken place within Opportunity Nottingham and in collaboration with local hostels and agencies. This study conveys a call to action to all stakeholders not to be complacent, but to use learning from Fulfilling Lives as a foundation for future developments.

Design/methodology/approach

This study will use the psychologically informed environments (PIEs) 2.0 elements to structure points of learning from working within Opportunity Nottingham, drawing on wider literature as appropriate. This will allow focus on core areas of interest for all stakeholders and illustrate how the PIE elements can be embedded in thinking.

Findings

Research-informed reflections from a Fulfilling Lives Clinical Psychologist will be offered across the domains of: psychological awareness; staff training and support; learning and enquiry; spaces of opportunity; and rules, roles and responsiveness.

Originality/value

To the best of the author’s knowledge, this will be the first paper to use PIE domains to structure a reflective account of learning from a Fulfilling Lives project, contextualised within broader literature.

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