Describes the six stages involved in developing a satisfaction surveyfor out‐patients attending a London teaching hospital, using existingexpertise within the organization. These…
Abstract
Describes the six stages involved in developing a satisfaction survey for out‐patients attending a London teaching hospital, using existing expertise within the organization. These are: information gathering; item selection; the pilot; analysing the results; questionnaire amendment; and reporting back results to the organization. Shows the feasibility of developing satisfaction questionnaires using expertise within a hospital but also points out the difficulty of getting a satisfactorily high response rate and suggests means of improving this. Also highlights the greater dissatisfaction with services experienced by non‐whites compared with whites.
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This study aims to share reflections on psychologically informed practice and research that has taken place within Opportunity Nottingham and in collaboration with local hostels…
Abstract
Purpose
This study aims to share reflections on psychologically informed practice and research that has taken place within Opportunity Nottingham and in collaboration with local hostels and agencies. This study conveys a call to action to all stakeholders not to be complacent, but to use learning from Fulfilling Lives as a foundation for future developments.
Design/methodology/approach
This study will use the psychologically informed environments (PIEs) 2.0 elements to structure points of learning from working within Opportunity Nottingham, drawing on wider literature as appropriate. This will allow focus on core areas of interest for all stakeholders and illustrate how the PIE elements can be embedded in thinking.
Findings
Research-informed reflections from a Fulfilling Lives Clinical Psychologist will be offered across the domains of: psychological awareness; staff training and support; learning and enquiry; spaces of opportunity; and rules, roles and responsiveness.
Originality/value
To the best of the author’s knowledge, this will be the first paper to use PIE domains to structure a reflective account of learning from a Fulfilling Lives project, contextualised within broader literature.