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Article
Publication date: 29 January 2025

Jeeshan Mirza, Yany Grégoire, Chatura Ranaweera and Chau Minh Nguyen

The service failure and recovery (SFR) research field has reached its maturity stage and is now at a critical juncture. There are growing calls for fresh perspectives and…

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Abstract

Purpose

The service failure and recovery (SFR) research field has reached its maturity stage and is now at a critical juncture. There are growing calls for fresh perspectives and innovative approaches in SFR research to ensure its continued relevance and growth. The purpose of this paper is to identify boundary-breaking opportunities in SFR research by fundamentally challenging some of the central assumptions of the field.

Design/methodology/approach

This paper employs a unique “review of reviews” methodology to synthesise findings from 19 prior SFR reviews, complemented by an in-depth analysis of 116 primary articles published in the past five years.

Findings

This paper makes several contributions. First, it identifies and critically evaluates the central underlying assumptions of SFR, highlighting their inherent limitations in light of emerging conceptual and substantive developments. Second, it offers alternative perspectives that reframe these assumptions and open up new avenues for research. Third, within each alternative perspective, we propose specific research ideas that can benefit from further exploration. To develop the ideas, we build on recent conflicts and negative events in the marketplace. Our review of reviews approach also enables us to track how frequently such ideas have been proposed in prior reviews. Finally, the paper briefly discusses some methodological considerations for conducting more impactful research.

Originality/value

This paper leverages insights from prior SFR literature reviews and recent research and steeps into real-world marketing issues to challenge the central assumptions of the field and recommend future research avenues.

Details

Journal of Service Management, vol. 36 no. 1
Type: Research Article
ISSN: 1757-5818

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Article
Publication date: 17 November 2023

Dien Van Tran, Phuong Van Nguyen, Anh Thi Chau Nguyen, Demetris Vrontis and Phuong Uyen Dinh

This study aims to investigate the impact of employees’ engagement in government social media (GSM) on their cybersecurity compliance attitude, protection motivation and…

468

Abstract

Purpose

This study aims to investigate the impact of employees’ engagement in government social media (GSM) on their cybersecurity compliance attitude, protection motivation and protective behavior, thereby contributing to effective cybersecurity practices at organizations.

Design/methodology/approach

A quantitative cross-sectional field survey was conducted to collect primary data in big cities and large provinces in Vietnam. The final data set of 323 responses was analyzed using the partial least squares-structural equation modeling approach to interpret the results and test research hypotheses.

Findings

Engagement in GSM positively influences employees’ cybersecurity compliance attitude (ATT). Perceived threat vulnerability and response efficacy also contribute to a positive compliance attitude, although self-efficacy has a negative impact. Moreover, the cybersecurity compliance ATT significantly explains the information protection motivation, which in turn influences employee protective behaviors. However, the relationship between compliance attitude and protective behaviors is weak, unlike previous studies that found a strong correlation.

Originality/value

Although recent studies have explored specific information security practices in corporate and home contexts, the influence of GSM on individuals’ cybersecurity behaviors has received limited attention because of its novelty. This study contributes to the existing body of knowledge by investigating the impact of GSM on cybersecurity behaviors. This study provides significant contributions to understanding social media’s effects of social media on individuals’ cultivation processes, by expanding upon the protective motivation theory and cultivation theory. The results lead to practical suggestions for organizational managers and policymakers so that they can enhance their understanding of the importance of cybersecurity, encourage the implementation of self-defense strategies and highlight the significance of threat and coping evaluations in influencing attitudes and motivations.

Details

Journal of Asia Business Studies, vol. 18 no. 1
Type: Research Article
ISSN: 1558-7894

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Article
Publication date: 12 January 2022

Tri Tri Nguyen, Chau Minh Duong and Nguyet Thi Minh Nguyen

In this paper, the authors examine the association between conditional conservatism and deviations of the first digits of financial statement items from what are expected by…

318

Abstract

Purpose

In this paper, the authors examine the association between conditional conservatism and deviations of the first digits of financial statement items from what are expected by Benford's Law.

Design/methodology/approach

This research uses data of companies listed on the London Stock Exchange. The authors measure deviations of first digits from Benford's Law following Amiram et al. (2015) and firm-year conditional conservatism following previous studies (Basu, 1997; Khan and Watts, 2009; García Lara et al., 2016). The authors use multiple regressions to provide evidence for their hypothesis.

Findings

The results show that conditional conservatism is positively associated with deviations from Benford's Law. The findings are robust across different measures of deviations and conditional conservatism. Also, the authors find that the relationship between deviations from Benford's Law and conditional conservatism is more pronounced for firms with debt issuance, and for leveraged firms facing financial distress. Next, the authors’ analyses confirm previous evidence by showing that the first digits of financial statement items of UK listed companies conform to Benford's Law at the firm-specific level and the market level, and deviations of income statements are larger than those of balance sheets and cash flow statements.

Research limitations/implications

The research makes significant contributions to the literature. First, this is the first study that provides empirical evidence suggesting that conditional conservatism may be a source of deviations from Benford’s Law. Second, the authors provide evidence confirming previous US findings (e.g. Amiram et al., 2015) showing that the distributions of first digits of financial statement items of UK listed companies also conform to Benford's Law.

Practical implications

The authors’ findings have implications for auditors. Auditors should be aware of “false positive” for material misstatements when using Benford's Law as a risk assessment procedure. While both conditional conservatism and earnings management are related to deviations from Benford's Law, conservatism-related biases could indicate less audit risks.

Originality/value

The authors provide new and original evidence suggesting that conditional conservatism is related to deviations from Benford's Law.

Details

Journal of Applied Accounting Research, vol. 23 no. 5
Type: Research Article
ISSN: 0967-5426

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Article
Publication date: 2 November 2023

Hung Duy Nguyen, Tuan Anh Nguyen, Vi Vu Doan and Chau Ngoc Dang

Public–private partnership (PPP) projects play a pivotal role in fostering infrastructure development in developing countries. This study aims to identify major barriers and…

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Abstract

Purpose

Public–private partnership (PPP) projects play a pivotal role in fostering infrastructure development in developing countries. This study aims to identify major barriers and critical success factors (CSFs) for PPP projects in Vietnam.

Design/methodology/approach

The study initially conducted an extensive literature review and interviewed industry experts to compile a comprehensive list of barriers and success factors. Subsequently, a survey involving 250 construction professionals was conducted to assess these identified factors. The research used both ANOVA test and hierarchical regression analysis to explore the relationship between participants’ characteristics and assessments.

Findings

The results could provide a valuable reference for practitioners by assessing barriers and CSFs in PPP projects. Specifically, the ANOVA analysis indicated a positive correlation between barrier assessment and participants’ experience, while the influence of participants’ sector on the evaluation was minor. Furthermore, the hierarchical regression analysis demonstrated that participants’ sector did not moderate the relationship between barrier assessment and industry experience.

Originality/value

This research contributes to the existing literature by offering empirical insights into barriers and CSFs specific to PPP projects in a developing country context. The findings highlight the crucial role of experienced professionals in ensuring PPP project success. Moreover, the study provides construction practitioners with a better understanding of the essential factors and supports the development of effective management strategies for future PPP projects.

Details

Journal of Engineering, Design and Technology , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1726-0531

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Article
Publication date: 23 March 2021

Sy Tien Do, Viet Thanh Nguyen and Chau Ngoc Dang

This study aims to discover the impact of failure factors on stakeholder coordination performance (SCP) in the finishing phase of high-rise building projects.

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Abstract

Purpose

This study aims to discover the impact of failure factors on stakeholder coordination performance (SCP) in the finishing phase of high-rise building projects.

Design/methodology/approach

Firstly, this study identifies potential failure factors affecting coordination performance as well as criteria for measuring SCP in the finishing phase of high-rise building projects. Afterwards, a survey questionnaire is designed to collect data from high-rise building projects in Vietnam. Using the factor analysis method, the study discovers the failure constructs. A structural equation model is then built to uncover the relationships between failure constructs and SCP.

Findings

The study identified four failure constructs which could significantly affect SCP, namely traditional adversarial relationship (TAR), incompetent parties (IP), poor project planning and organization (PPO) and delays of parties toward construction works (DP). The developed model indicated that TAR, PPO and IP significantly affected stakeholders' coordination performance in the finishing phase of high-rise building projects.

Originality/value

The results of the study fill the gap in knowledge by discovering the causal relationships between failure constructs and SCP in high-rise building projects. The results might provide an initial guideline for stakeholders during the finishing phase of high-rise building projects to enhance their coordination performance.

Details

Engineering, Construction and Architectural Management, vol. 29 no. 2
Type: Research Article
ISSN: 0969-9988

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Article
Publication date: 9 September 2022

Pham Thi Minh Ly, Pham Tien Thanh, Le Tuan Duy, Chau Ngoc Phuong Nghi, Nguyen Doan Phi Giao and To Mong Nghi

The COVID-19 lockdown has forced many organizations and employees to work from home. In such uncertain and unprecedented context, it is crucial for organizations to stimulate…

705

Abstract

Purpose

The COVID-19 lockdown has forced many organizations and employees to work from home. In such uncertain and unprecedented context, it is crucial for organizations to stimulate their employees’ creativity to adapt to new working environment and thus to sustain and improve organizational performance. This paper aims to examine how to stimulate employees’ creativity by focusing on their online knowledge sharing (OKS) behaviors, their use of online platforms and their organizations’ innovation climate in a working from home (WFH) context because of the lockdown. For empirical analysis, this research uses data from Vietnam – a developing country in the Southeast Asia.

Design/methodology/approach

Data are collected from employees working in Ho Chi Minh City but WFH during the COVID-19 lockdown. Structural equation models are used for analyzing the data.

Findings

Online platform use and organizational innovation climate are positively associated with creativity directly and indirectly via the mediating roles of internal and external OKS.

Research limitations/implications

This research provides policymakers, organizational leaders and managers with an important evidence on how to stimulate creativity by emphasizing the roles of knowledge sharing, online platforms and innovation climate. Accordingly, relevant practical implications are also drawn to sustain or improve organizational performance in the context of WFH context because of COVID-19 lockdown. This research also contributes to knowledge management literature by providing an evidence on the relationships between online platform use, organizational innovation climate, OKS and creativity.

Originality/value

This research is among the early attempts that explore the associations between employees’ use of online platforms, their organizations’ innovation climate, their internal and external OKS behaviors and their creativity in the context of WFH because of a lockdown.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 53 no. 2
Type: Research Article
ISSN: 2059-5891

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Article
Publication date: 26 March 2024

Duc-Anh Le, Chau Ngoc Dang, Long Le-Hoai and Viet Quoc Hoang

Official development assistance (ODA) education projects have played a crucial role in improving education and training fields in developing countries, but are often facing…

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Abstract

Purpose

Official development assistance (ODA) education projects have played a crucial role in improving education and training fields in developing countries, but are often facing several considerable challenges (e.g. long implementation time). Thus, this study aims to identify critical success factors (CSFs) in ODA education projects and investigate the influences of CSFs on ODA project performance measured by 11 nonprofit outcomes (NPOs).

Design/methodology/approach

A comprehensive literature review and expert interviews were conducted to compile a list of 35 potential success factors for ODA education projects. Using a survey questionnaire, 143 valid responses were collected from practitioners joining ODA projects in Vietnam. Various statistical methods (e.g. mean score method, Spearman rank correlation test, analysis of variance test, factor analysis and regression analysis) were used to analyze the collected data.

Findings

This research identified seven CSFs for ODA education projects in Vietnam: comprehensive project management competency (C1), clarity and compliance in project execution (C2), transparency and committed funding (C3), external context conditions (C4), well-controlled design and project management procedures (C5), preparations in equipment and complexity insight (C6) and punctual site delivery (C7). Furthermore, the results of regression analysis indicated that comprehensive project management competency (C1) and transparency and committed funding (C3) could significantly affect various NPOs.

Originality/value

This study offers significant insights for practitioners (e.g. project managers) to improve ODA projects’ performance and effectiveness in the education and training sector of a developing country context (like Vietnam).

Details

Journal of Engineering, Design and Technology , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1726-0531

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Article
Publication date: 29 May 2020

Truc Thi-Minh Huynh, Chau Ngoc Dang, Long Le-Hoai, Anh-Duc Pham and Truong Duy Nguyen

This study aims to develop a strategic framework for the success of coastal urban projects in Vietnam, which is one of the Asia Pacific countries significantly affected by climate…

755

Abstract

Purpose

This study aims to develop a strategic framework for the success of coastal urban projects in Vietnam, which is one of the Asia Pacific countries significantly affected by climate change.

Design/methodology/approach

A questionnaire was used to collect data from practitioners in Vietnam. Principal component analysis (PCA) technique was used to identify critical success factors (CSFs) of coastal urban projects. A strategy map for the success of coastal urban projects was also proposed using the balanced scorecard (BSC) method.

Findings

This study identified 41 project success factors that could contribute to project success, and thence, extracted 11 CSFs for coastal urban projects using the PCA technique. In addition, 11 key performance indicators (KPIs) for coastal urban projects were listed and their linking with project success factors and CSFs was explored. Furthermore, a strategy map for the success of coastal urban projects was proposed using the BSC method. The strategy map included five perspectives: learning and growth, internal processes, social and environmental performance, financial performance, and stakeholders' satisfaction.

Originality/value

This study identified 11 CSFs for coastal urban projects and proposed a strategy map for the success of coastal urban projects.

Details

Engineering, Construction and Architectural Management, vol. 27 no. 10
Type: Research Article
ISSN: 0969-9988

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Article
Publication date: 12 December 2024

Chau Huy Ngoc and Mai Thi Kim Khanh

Cham Muslims are both an ethnic and religious minority group. Although reports indicate a bleak situation regarding school attainment and success, little research has been…

9

Abstract

Purpose

Cham Muslims are both an ethnic and religious minority group. Although reports indicate a bleak situation regarding school attainment and success, little research has been conducted exclusively on the experiences of Cham Muslims in Vietnam’s educational system. This study aims to investigate the challenges and supports that Cham Muslims may encounter during their years in public education. Additionally, this study explores how Islamic elements are received in various educational settings.

Design/methodology/approach

Using qualitative methods and purposive sampling, semi-structured interviews were conducted with Cham Muslim students enrolled in two Vietnamese universities. The data were analyzed to address the research questions and were interpreted through the lens of Bourdieu’s concepts of field and capital, as well as Appadurai's (2004) notion of “capacity to aspire.”

Findings

The findings of this study suggest that Cham Muslim students may encounter unique challenges compared to other ethnic groups residing in mountainous regions. Various forms of support, both from the state and individuals, have been identified as facilitators of educational engagement. However, this study also highlights the challenges associated with Islamic practices in both pre-collegiate and university environments.

Research limitations/implications

Given the exploratory nature of this study, the findings should be interpreted cautiously to avoid overgeneralization. While additional sources were consulted for substantiation, the small sample size limits the generalizability of the results. However, this study can serve as a foundation for future research investigating the experiences of Cham Muslims in Vietnamese education institutions. Larger-scale studies conducted in multiple locations would contribute to the literature on ethnic and religious minorities, which often requires in-depth analysis using various theoretical approaches.

Originality/value

This study is among the pioneering efforts to investigate Cham Muslims’ educational experiences in Vietnam, which has the potential to contribute to both the ethnic and religious minority studies.

Details

Journal for Multicultural Education, vol. 19 no. 1
Type: Research Article
ISSN: 2053-535X

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Article
Publication date: 24 May 2023

Thi Thanh Binh Dao and Minh Chau Phan

This study, using stakeholder approach, aims to examine the impact of corporate governance and risk-taking on the performance of the top 100 nonfinancial listed firms in Vietnam…

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Abstract

Purpose

This study, using stakeholder approach, aims to examine the impact of corporate governance and risk-taking on the performance of the top 100 nonfinancial listed firms in Vietnam from 2015 to 2019.

Design/methodology/approach

The theoretical and empirical studies are reviewed for rational hypotheses development. Firm performance is represented by return on assets, return on equity and Tobin’s Q.

Findings

Specifically, concentrated ownership structure, large workforce, being a great workplace, quick sales growth, high receivables turnover, being funded by both the state and foreigners and high-risk exposure positively affect firm performance. However, a high level of state ownership or foreign ownership, more independent members on board, large board size and chief executive officer (CEO) duality show an inverse effect. Besides, an inverted U-shaped relationship with firm performance is recognized for liquidity ratios.

Originality/value

This study uses three triangles, including governance, risk, and performance. The paper offers some evidence-based recommendations to improve firm performance in Vietnamese businesses.

Details

Corporate Governance: The International Journal of Business in Society, vol. 23 no. 7
Type: Research Article
ISSN: 1472-0701

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