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Article
Publication date: 6 February 2009

707

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Journal of Management Development, vol. 28 no. 2
Type: Research Article
ISSN: 0262-1711

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Article
Publication date: 26 October 2010

Erik de Haan and Charlotte Sills

1261

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Journal of Management Development, vol. 29 no. 10
Type: Research Article
ISSN: 0262-1711

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Article
Publication date: 26 October 2010

Elaine Robinson

The aim of this paper is to demonstrate a reflective use of literary devices, within an over‐arching concept of narrative, in practical coaching. The paper also aims to show the…

2774

Abstract

Purpose

The aim of this paper is to demonstrate a reflective use of literary devices, within an over‐arching concept of narrative, in practical coaching. The paper also aims to show the benefits of working with literary devices within the coaching relationship and provide a few practitioner tips.

Design/methodology/approach

Using case study methodology and based on the recorded field notes of five participating coachees, the nature of the relationship between coach and coachee in coaching conversations forms the empirical basis of the paper. A framework of sub‐headings of different forms of narrative; stream of consciousness, metaphor, time and space, analepsis, prolepsis and focalisation are applied to the case studies in the context of coaching sessions. The analysis includes reflections of the coach.

Findings

Literary language devices associated with narrative can be applied in the coaching context. Such techniques can be used for the analysis and interpretation of coaching conversations to enable sense‐making and enhancement of insightful questioning, interpretation and reflective practice.

Research limitations/implications

There are many other literary devices which could be studied and applied to coaching both as part of reflective practice and in coaching supervision.

Practical implications

There is a need for active listening by the coach and a heightened awareness of literary techniques and deep culture to explore and probe meanings through narratives embedded within coaching conversations.

Originality/value

Literary techniques are used as a means to analyse the coaching relationship and for the discovery of insightful coaching questions and reflective practice.

Details

Journal of Management Development, vol. 29 no. 10
Type: Research Article
ISSN: 0262-1711

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Article
Publication date: 26 October 2010

Andrew Day

This paper aims to describe how organisation coaches can work at relational depth with their clients by exploring the unconscious relational dynamics of the coaching relationship…

1797

Abstract

Purpose

This paper aims to describe how organisation coaches can work at relational depth with their clients by exploring the unconscious relational dynamics of the coaching relationship and their links to unconscious dynamics in the client's organisation.

Design/methodology/approach

The paper draws on relational psychoanalytic theory of the individual and system psychodynamic theories of organisations to argue that unconscious dynamics that emerge between the coach and client can be understood as: a complex unconscious interaction between how the client and coach organise their relationships; a repetition of how the client participates in unconscious organisation dynamics; and shaping the coach's subjective experience in the work, including their emotional and embodied responses to the client. These propositions are explored through an in‐depth qualitative case study of the author's work with a client.

Findings

The case illustrates how unconscious organisation dynamics shaped the client's experience of his role, evoking in him feelings of powerlessness and anger. The coach initially identified with these feelings because of his own relational past. As a result, the relationship became stuck in a repetitive dynamic which could be understood as an expression of the stuck dynamics in the organisation around the unconscious management of anxieties within its management structures. A shift in the coaching relationship was brought about through the coach's disclosure of his own experience and naming of feelings and emotions that were previously implicit and out of awareness in the coaching relationship. The subsequent exploration of the dynamics of the coaching relationship helped the client to understand at a deeper level his struggle in the organisation and to take up a different position in the organisation dynamics. The case study highlights how the dynamics of the coaching relationship can be understood as a repetition of unconscious processes by the client in the organisation.

Practical implications

The paper highlights how coaches can understand and work with unconscious dynamics in the coaching relationship. This requires coaches not only to be self‐aware, but also to possess the emotional maturity and confidence to work with difficult emotional material.

Originality/value

The paper demonstrates how psychoanalytic theory of individuals and organisations can be integrated into a relational approach to coaching which facilitates the exploration of the client's experience of their work in an organisation context.

Details

Journal of Management Development, vol. 29 no. 10
Type: Research Article
ISSN: 0262-1711

Keywords

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Article
Publication date: 26 October 2010

Max Visser

In recent research the strength and nature of the relationship between coaches and executives appears as a critical success factor in successful coaching outcomes. However, little…

2754

Abstract

Purpose

In recent research the strength and nature of the relationship between coaches and executives appears as a critical success factor in successful coaching outcomes. However, little theory has as yet been devoted to an analysis of how relationships are used in executive coaching. Such an analysis requires going from the monadic, individual level of analysis to the dyadic, relational level. The purpose of this paper is to develop a theory of relating in executive coaching at this dyadic level of analysis.

Design/methodology/approach

A conceptual analysis of relating in executive coaching is presented, drawing on a combination of the behavioural approach (Skinner and others) and the systems approach (Bateson and others). A verbatim of a coaching conversation serves as an illustration.

Findings

It is found that the behavioural and systems approaches may be fruitfully combined in one behavioural systems approach. Following this, relating in executive coaching is characterised as systemic, behavioural, communicational, and patterned.

Originality/value

The paper is among the first to study executive coaching at the dyadic level of analysis, and to develop a combined behavioural systems approach towards that purpose. This approach and its outcomes add to and can be clearly distinguished from the more common humanistic, psychodynamic, and cognitive approaches to executive coaching.

Details

Journal of Management Development, vol. 29 no. 10
Type: Research Article
ISSN: 0262-1711

Keywords

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Article
Publication date: 26 October 2010

Bill Critchley

The purpose of this paper is to articulate and elaborate on the practice of “relational” coaching, and to suggest that there are significant implications for coaching practice, in…

2903

Abstract

Purpose

The purpose of this paper is to articulate and elaborate on the practice of “relational” coaching, and to suggest that there are significant implications for coaching practice, in particular the need for coaches to risk themselves by engaging their whole person in what is an unpredictable and intimate process.

Design/methodology/approach

The approach is to draw on perspectives from psychology, neuroscience, sociology, complexity science and philosophy, which all imply or suggest the centrality of relational dynamics in human interaction, and in particular an interaction in which the coach inevitably becomes a “significant other” for his or her client.

Findings

The main conclusion of the paper is that the dynamic of the relationship between coach and client needs to be explicitly attended to, as it is the main means through which change takes place in two key respects; first, because it serves as an analogue of the dynamical patterns which tend to configure a client's relationships in their work context and, second, because the quality of embodied resonance between the coach and client has been shown to be the main factor in effective coaching outcomes.

Originality/value

These findings are generally understood in the field of psychotherapy in particular, but much less so in the field of coaching. The findings arising from the particular synthesis of these perspectives in the context of coaching is original, and their potential implications for coaching are believed to have considerable potential value.

Details

Journal of Management Development, vol. 29 no. 10
Type: Research Article
ISSN: 0262-1711

Keywords

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Article
Publication date: 26 October 2010

Lisa A. Boyce, R. Jeffrey Jackson and Laura J. Neal

This paper aims to employ a conceptual model to examine the relationship processes and mediating role of client‐coach relationship between client‐coach match criteria and coaching…

12691

Abstract

Purpose

This paper aims to employ a conceptual model to examine the relationship processes and mediating role of client‐coach relationship between client‐coach match criteria and coaching outcomes to advance the understanding of client‐coach relationship's impact on leadership coaching.

Design/methodology/approach

Data collected from 74 client‐coach pairs participating in a voluntary leadership coaching program at a military service academy during pre‐partnering and post‐transition phases were analyzed to examine the impact of match criteria and client‐coach relationship processes on coaching outcomes.

Findings

Consistent with the conceptual framework, relationship processes of rapport, trust, and commitment positively predicted coaching program outcomes, including client and coach reactions, behavioral change, and coaching program results. The client‐coach relationship fully mediated two match criteria (compatibility and credibility) with coaching outcomes, suggesting that complementary managerial and learning styles and relevant job‐related credibility support the development of client‐coach relationships and therefore positively impact leadership coaching programs.

Research limitations/implications

The generalizability of findings may be limited due to the population studied. Future research needs to examine relationship processes in the larger context of the coaching practice as well as formative and results‐level outcomes.

Practical implications

The research findings provide support and understanding of the impact of the client‐coach relationship on coaching and the understanding of factors influencing the relationship, which allows the development of selection tools to better match clients with coaches, increasing the quality of the relationship and ultimately the coaching outcomes.

Originality/value

The study represents one of the first attempts to symmetrically examine client‐coach relationships and highlights the value of the conceptual framework for conducting client‐coach relationship research.

Details

Journal of Management Development, vol. 29 no. 10
Type: Research Article
ISSN: 0262-1711

Keywords

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Article
Publication date: 1 March 1986

Marifran Bustion

Milk is big business today in many nations, particularly those in Europe and North America. Thirty‐five countries produce 85 percent of the world's supply; the Soviet Union alone…

50

Abstract

Milk is big business today in many nations, particularly those in Europe and North America. Thirty‐five countries produce 85 percent of the world's supply; the Soviet Union alone produces 20 percent of that total. The cow is the major source of milk, although the milk of sheep, goats, horses, water buffalo, camels, asses, reindeer, and llamas is also consumed by humans.

Details

Reference Services Review, vol. 14 no. 3
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 10 September 2018

Charlotte Massa and Sébastien Bédé

The present study is part of a joint effort to gain a holistic understanding of the consumption experience. This paper aims to understand the essence of the winery experience…

932

Abstract

Purpose

The present study is part of a joint effort to gain a holistic understanding of the consumption experience. This paper aims to understand the essence of the winery experience through a better characterisation of the latter because of the consumer value approach and to define the main cultural differences between the Old World and the New World in this respect.

Design/methodology/approach

The authors felt that netnography offered the most suitable qualitative method to capture the meaning of a winery experience in an international context. To this end, we collected 3,065 original tourist reviews for 35 wineries, written from January 2015 to June 2016.

Findings

The findings suggest that a winery experience is made up of the following values: “hedonic”, “economic”, “social” and “legacy”. In addition, the results indicate that social and legacy values are more important for the Old World, while the New World tends to put more emphasis on economic and hedonic values.

Practical implications

Wineries need to deliver experiences that encourage tourists to explore what their enterprise has to offer. Given the importance of the customer experience to trigger wine purchases and positive word-of-mouth to promote brand loyalty, the findings can help winery managers to adapt their services in consequence.

Originality/value

Few studies have applied a consumer value approach or used netnography to examine tourists’ experiences from a cross-cultural perspective.

Details

Qualitative Market Research: An International Journal, vol. 21 no. 4
Type: Research Article
ISSN: 1352-2752

Keywords

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Article
Publication date: 14 November 2016

Latisha Reynolds, Samantha McClellan, Susan Finley, George Martinez and Rosalinda Hernandez Linares

This paper aims to highlight recent resources on information literacy (IL) and library instruction, providing an introductory overview and a selected annotated bibliography of…

4586

Abstract

Purpose

This paper aims to highlight recent resources on information literacy (IL) and library instruction, providing an introductory overview and a selected annotated bibliography of publications covering all library types.

Design/methodology/approach

This paper introduces and annotates English-language periodical articles, monographs, dissertations and other materials on library instruction and IL published in 2015.

Findings

This paper provides information about each source, describes the characteristics of current scholarship and highlights sources that contain either unique or significant scholarly contributions.

Originality/value

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and IL.

Details

Reference Services Review, vol. 44 no. 4
Type: Research Article
ISSN: 0090-7324

Keywords

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