Tristan Williams, Dino Bouchlaghem, Dennis Loveday and Charlie Law
Client satisfaction is a key element of repeat business and for securing future work in the construction industry. There are areas still in need of improvement for contractors;…
Abstract
Purpose
Client satisfaction is a key element of repeat business and for securing future work in the construction industry. There are areas still in need of improvement for contractors; these areas include the handover process to clients and the subsequent aftercare and organisational learning. Post‐occupancy evaluation (POE) offers an opportunity for a holistic perspective towards continual improvement in construction. While the challenges of POE have been well documented in the design phase, the role of the principal contractor in this area has been under‐researched. The purpose of this paper is to investigate the role of the contractor in the POE process and to identify good practice in improving the building environment for the end users.
Design/methodology/approach
The research comprised a comprehensive review of current literature with a focus on existing practices. The review highlighted a need for further research into contractor involvement in POE in the UK construction industry. An electronic questionnaire survey was produced and distributed to the United Kingdom Contractors Group. Subsequent semi‐structured interviews were conducted with willing participants from the survey, to further investigate the responses to the survey.
Findings
The key findings from the research highlighted the lack of contractor involvement in POE and insufficient knowledge on how or when to conduct POE on a project. Many of the barriers to POE identified by previous research are not applicable to contractor involvement in POE. The majority of construction professionals believe that POE is time intensive and that there is difficulty in interpreting the information collected from POE. Dissemination of information internally and externally has the potential to offer significant value to organisational and individual development of all stakeholders involved in the process.
Practical implications
The findings are likely to be of interest to designer's facilities management professionals and those involved in construction. Contractors should view POE as a business opportunity to improve the end output for the client and end‐users and not as another expensive problem.
Originality/value
This paper addresses the perceptions of POE within the major UK contractor group. It identifies relevant barriers to POE in the construction process and highlights the lack of POE penetration into the wider construction industry. The research has highlighted that POE has the potential to improve contractor performance and add value to end users of new projects. It has identified that previous research has focused on consultant‐led research as opposed to contractor‐led.
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The purpose of this paper is to discuss a vibrant social service culture in British and Indian higher education institutions in the period 1905-1919. The paper explores the many…
Abstract
Purpose
The purpose of this paper is to discuss a vibrant social service culture in British and Indian higher education institutions in the period 1905-1919. The paper explores the many reciprocal influences between India and Britain, which lay behind the student social service movement. Developments in metropole and colony were so influenced by transnational movements of people and ideas that the common approaches and shared ideals which emerged cannot be fully understood by study of either setting in isolation.
Design/methodology/approach
The paper draws on a rich vein of college magazines and social service league publications as well as the writings of a range of enthusiasts for social service. The rapid spread of social service ideas across India and Britain relied on the exchange of ideas through English-language magazines and journals and the outreach work of leading social servants who addressed numerous student groups and meetings.
Findings
Developments in Indian and British student service were shaped by and shaped in turn a wider social movement in the early twentieth century. Indian and western educationalists spread ideas about student social service through lectures, publications and international exchanges. Student social servants in both metropole and colony shared a set of core values which made up an “ideal of service”. Students in both metropole and colony were enjoined to view their education as a period of preparation for greater service to the nation after graduation. Student service leagues were involved in reworking patriotic idiom to link social service with nation building.
Originality/value
The paper builds on recent work on social service and education to develop knowledge and understanding of transnational networks of educationalists, particular movements of people and ideas between colonial India and metropolitan Britain. Taking social service in higher education as a case study, the paper argues for the need to study developments in both metropole and colony in order to better understand reciprocal impacts.
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Andreas Møller Jørgensen and Kim Normann Andersen
Whereas prior research has conceptualized and empirically investigated reinforcement and amplification mechanisms, this paper aims to propose a framework of power that captures…
Abstract
Purpose
Whereas prior research has conceptualized and empirically investigated reinforcement and amplification mechanisms, this paper aims to propose a framework of power that captures the dynamic ways in which different forms of online political action are structured by disparate mechanisms.
Design/methodology/approach
The paper derives a theoretical model of power from Foucault and affiliated governmentality studies, which constructs power as the mechanisms and logics that structure the field of possible actions. This model is grounded in research literature on e-democracy and applied in a study of the mechanisms that structure e-democracy.
Findings
The paper identifies four mechanisms that balance disparate concerns of e-democracy. Monitoring (M) mechanisms apply logics of security and service to weigh anonymity and publicity against each other. The range of participants is determined by Inclusion/exclusion (I) mechanisms which operate through rules of engagement. Moderation (M) mechanisms balance concerns for heterogenic viewpoints and homogeneity according to a logic of uniformity. Logics of profit-making and shared understanding warrant the balance that Exposure (E) mechanisms strike between information abundance and centralized access. The four mechanisms are combined in the MIME framework.
Research limitations/implications
The MIME framework includes mechanisms that are documented by the English-speaking research community, often with a substantial time lag. Others and potentially forceful mechanisms might not be reported in the research literature.
Practical implications
Practitioners are encouraged to be cognizant of the variety of mechanisms that condition e-democracy; their internal components and external relations of e-democratic practices when designing, building and conducting e-democratic initiatives.
Originality/value
Instead of focusing exclusively on the beneficiaries and the possible payoffs from e-democratic practices, the MIME framework developed in the paper focuses on the mechanisms which structure e-democracy.
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In this chapter I argue that intimate massacre and home-grown jihadi terrorism can be explained similarly through the concept of the Doomed Antihero. In both forms of public mass…
Abstract
In this chapter I argue that intimate massacre and home-grown jihadi terrorism can be explained similarly through the concept of the Doomed Antihero. In both forms of public mass killing the perpetrator has subjectively experienced a long period of humiliation; he has slowly converted humiliation into rage; he has adopted an antiheroic style from a culturally available catalog to channel his rage; he has identified a symbol of his humiliation for attack; he has become determined to permanently destroy the symbol by killing people inhabiting it; and he sees “his” attack as a final act that will erase his past and reify his future.
Johanna Sumiala, Katja Valaskivi, Minttu Tikka and Jukka Huhtamäki
Christof Brandtner, Patricia Bromley and Megan Tompkins-Stange
Private foundations in the United States are powerful actors in contemporary society. Their influence stems in part from their lack of accountability – they operate free from…
Abstract
Private foundations in the United States are powerful actors in contemporary society. Their influence stems in part from their lack of accountability – they operate free from market pressures or finding sources of funding, and they are not subject to formal democratic systems of checks and balances such as elections or mandatory community oversight. In recent decades, foundations have become increasingly influential in shaping public policy governing core social services. In US education policy, for example, the influence of private foundations has reached an unprecedented scope and scale. Although economic and electoral accountability mechanisms are absent, foundations are aware that their elite status is rooted in a wider acceptance of their image as promoters of the public good. They are incentivized to maintain their role as “white hat” actors and, in balancing their policy goals with the desire to avoid social sanctions, the ways in which they exert influence are shaped and limited by institutional processes. Drawing on rare elite interview data and archival analyses from five leading education funders, we observe that foundations seek to sustain their credibility by complying with legal regulations and by drawing on cultural norms of participation and science to legitimize their policy activities.
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Abstract
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The very contextual nature of most mitigating evidence runs counter to America’s individualistic culture. Prior research has found that capital jurors are unreceptive to most…
Abstract
The very contextual nature of most mitigating evidence runs counter to America’s individualistic culture. Prior research has found that capital jurors are unreceptive to most mitigating circumstances, but no research has examined the capital sentencing decisions of trial judges. This study fills that gap through a content analysis of eight judicial sentencing opinions from Delaware. The findings indicate that judges typically dismiss contextualizing evidence in their sentencing opinions and instead focus predominately on the defendant’s culpability. This finding calls into question the ability of guided discretion statutes to ensure the consideration of mitigation and limit arbitrariness in the death penalty.
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Managing in the public sector can be characterized as “managing on the edges”, between politics and administration and between administration and operations, as well as between…
Abstract
Managing in the public sector can be characterized as “managing on the edges”, between politics and administration and between administration and operations, as well as between external pressures and internal processes. Interestingly, this seems to come out most sharply, not in the upper offices of the capital, but down on the ground, where conflicting parties do direct battle with each other. But as these battles escalate, and enter the abstractions of administration as well as the peculiarities of politics, management gets caught in the middle. Describes three days in succession in the working lives of three managers of Parks Canada who sit in hierarchical order: a regional director, a park superintendent, and a park warden for the front country. Describes and compares their activities, in terms of a comprehensive model of the manager’s job, and concludes with a model of managing on the edges.
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Purpose – This chapter explores the use of music and celebrity endorsements in political campaigns of the United States. It focuses on two aspects: (1) the…
Abstract
Purpose – This chapter explores the use of music and celebrity endorsements in political campaigns of the United States. It focuses on two aspects: (1) the legality of a political campaign’s use of music at rallies and in advertisements without authorization from the owner of the musical work and (2) a review of the literature on the potential effect of the use of music in political campaigns on voter behavior.
Design/methodology/approach – A brief history of the use of music in political campaigns precedes an examination of the expansion of copyright law protection for music and the legal claims musicians may raise against the unauthorized use of music by political campaigns. The chapter then reviews the potential effect of political campaigns’ use of music and celebrity endorsements on voter behavior.
Findings – A musician’s primary legal protection falls under copyright law, but the courts disagree on whether the unauthorized use of music at political rallies and in political campaign advertisements results in copyright infringement. Social research suggests music and celebrity endorsements affect voter behavior with a likely greater effect on first-time voters.
Originality/value of chapter – This chapter introduces the complicated application of copyright law to the unauthorized use of musical works by political campaigns. Additionally, it notes the limited research on the effect of music and celebrity endorsements on voter behavior even as political campaigns increasingly target niche demographics with specific music selections to motivate voters to vote.