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Article
Publication date: 8 March 2022

Terri R. Kurtzberg, Charles E. Naquin and Mason Ameri

As both workplace and personal interactions increasingly move into online discussions, the impact of various technological devices (such as cell phones and laptops) on behaviors…

Abstract

Purpose

As both workplace and personal interactions increasingly move into online discussions, the impact of various technological devices (such as cell phones and laptops) on behaviors and decisions must be better understood. This study aims to assess whether tasks done on cell phones or laptops prompt more deception for the sake of personal gain in decisions and negotiations, based on the associations held about each device.

Design/methodology/approach

Four empirical studies plus a single-study meta-analysis explore the rates of self-serving deceptive behavior based on the type of device used in decision-making tasks (ultimatum-game bargaining and negotiations).

Findings

Results show that using a laptop prompted more self-serving behavior than using a cell phone. Follow-up studies suggest that the dominant associations that people hold with each device – professional ones for the laptop and personal ones for cell phone – may help drive this effect.

Originality/value

To the best of the authors’ knowledge, this study is among the first to establish a link between technological device and behavioral outcomes in negotiations, even when the exact format of the information sent and received is identical (i.e. text-only format). The findings have implications for selecting devices for important negotiations and decisions, as some may promote more ethical behavior than others.

Details

International Journal of Conflict Management, vol. 33 no. 4
Type: Research Article
ISSN: 1044-4068

Keywords

Article
Publication date: 2 October 2009

Terri R. Kurtzberg, Charles E. Naquin and Liuba Y. Belkin

The purpose of this paper is to explore the role of humor in online negotiations and assess whether humor can act as a bridge for the otherwise relationship‐poor experience of…

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Abstract

Purpose

The purpose of this paper is to explore the role of humor in online negotiations and assess whether humor can act as a bridge for the otherwise relationship‐poor experience of negotiating via e‐mail.

Design/methodology/approach

Two experimental studies are conducted, using 122 executive MBA students and 216 MBA students respectively.

Findings

Study 1 demonstrates that beginning an e‐mail transaction with humor results in: increased trust and satisfaction levels; higher joint gains for the dyad; and higher individual gains for the party who initiated the humorous event. Analyses reveals that it is the exploration of compatible issues (as opposed to effective tradeoffs) – that increased the level of joint gain. Study 2 demonstrates that first offers in a purely distributive negotiation are more likely to be within the bargaining zone when e‐negotiations are initiated with humor, and the resulting final settlements in the humor condition are also more equally distributed between parties (more of an “even split”) than are transactions without a humorous start.

Research limitations/implications

The highly controlled laboratory setting (the classroom) limits the generalizability and encourages future research in a more real‐world setting.

Practical implications

Managers may benefit by making personal connections in the online realm before engaging in professional communications, such as strategically employing humor at the outset of e‐mail negotiations.

Originality/value

This is the first study to empirically explore the direct role of humor in online negotiations a controlled experimental setting, and find its positive effects on the negotiation process.

Details

International Journal of Conflict Management, vol. 20 no. 4
Type: Research Article
ISSN: 1044-4068

Keywords

Article
Publication date: 1 February 2006

Terri R. Kurtzberg, Liuba Y. Belkin and Charles E. Naquin

The purpose of this research is to argue that people's inherent attitudes towards the various communication media (e‐mail, paper‐form, face‐to‐face) will change their reactions to…

Abstract

Purpose

The purpose of this research is to argue that people's inherent attitudes towards the various communication media (e‐mail, paper‐form, face‐to‐face) will change their reactions to identical performance feedback.

Design/methodology/approach

Using an empirical scenario study with 171 business school students as participants, peoples' attitudes were explored about the use of e‐mail for feedback by having participants enact the role of an organizational employee receiving (identical) feedback via e‐mail, paper‐form, or a face‐to‐face conversation.

Findings

It was found that people responded most positively to the feedback when they believed it was delivered via paper‐form, and most negatively when they believed it was delivered via e‐mail. Thus it is theoretically challenged that the notion that all text‐based media (i.e. paper‐form and e‐mail) should be considered identical, and empirically document differences. Further, the negative reaction to the concept of feedback delivered via e‐mail was magnified by a performance‐goal orientation as opposed to a learning goal‐orientation.

Practical implications

It is argued that the norms and expectations about each medium should play a significant role in determining appropriate feedback communication tools.

Originality/value

This research can help individuals and organizations decide the mode of communication they use to deliver feedback.

Details

International Journal of Organizational Analysis, vol. 14 no. 1
Type: Research Article
ISSN: 1934-8835

Keywords

Article
Publication date: 11 May 2015

Charles E Naquin, Terri R. Kurtzberg and Aparna Krishnan

This paper aims to propose and empirically document the idea that people’s perceptions of having been treated fairly depend, in part, on whether the explanation provided to them…

Abstract

Purpose

This paper aims to propose and empirically document the idea that people’s perceptions of having been treated fairly depend, in part, on whether the explanation provided to them of a product’s pricing is primarily based on the costs of labor (a service) versus materials (goods). Because materials are more fixed and tangible than the effort of labor, it is argued that people will have fewer counterfactual thoughts about how things could have been different with the cost of materials than those associated with labor. This has implications for fairness judgments more generally, as it suggests that people may be uneven in which types of data they attend to when making fairness judgments. Three experiments are presented that empirically test the relationship between the salience of goods versus services in the price paid and the resulting perceptions of fairness. Findings confirm that thoughts of money spent on a service were associated with lesser feelings of fairness than were thoughts of money spent on a good. This research uniquely identifies the mechanism by which some evaluations are considered fairer than others. Implications for organizational processes, such as procedural justice and fair compensation, are discussed.

Design/methodology/approach

Three experiments are presented that empirically test the relationship between the salience of goods versus services in the price paid, and the resulting perceptions of fairness.

Findings

Findings confirm that thoughts of money spent on a service were associated with lesser feelings of fairness than were thoughts of money spent on a good.

Originality/value

This research uniquely identifies the mechanism by which some evaluations are considered fairer than others. Implications for organizational processes, such as procedural justice and fair compensation, are discussed.

Details

International Journal of Organizational Analysis, vol. 23 no. 2
Type: Research Article
ISSN: 1934-8835

Keywords

Content available
Article
Publication date: 1 February 2006

Kim Foster

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Abstract

Details

International Journal of Organizational Analysis, vol. 14 no. 1
Type: Research Article
ISSN: 1934-8835

Article
Publication date: 1 April 2008

Valerie Naquin, Spero Manson, Charles Curie, Shannon Sommer, Ray Daw, Carole Maraku, Nemu Lallu, Dale Meller, Cristy Willer and Edward Deaux

The demand for evidence‐based health practices has created a cultural challenge for Indigenous people around the world. This paper reports on the history and evolution of…

412

Abstract

The demand for evidence‐based health practices has created a cultural challenge for Indigenous people around the world. This paper reports on the history and evolution of evidence‐based care into its mainstream status within the behavioural health field. Through the leadership of an Alaska Native tribal organisation, an international forum was convened to address the challenges of evidence‐based practice for Indigenous people. Forum participants developed a model for gathering evidence that integrates rigorous research with Indigenous knowledge and values. The model facilitates development of practices and programmes that are culturally congruent for Indigenous people, accepted and validated by the research community, and deemed supportable by private and governmental sponsors.

Details

International Journal of Leadership in Public Services, vol. 4 no. 1
Type: Research Article
ISSN: 1747-9886

Keywords

Article
Publication date: 1 March 2005

Terri R. Kurtzberg, Linda M. Dunn‐Jensen and Crystal L.Z. Matsibekker

Using a four‐person email negotiation on a fictitious house‐sale as the context, this study explores the effects of (1) familiarity and similarity manipulations on agent‐agent…

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Abstract

Using a four‐person email negotiation on a fictitious house‐sale as the context, this study explores the effects of (1) familiarity and similarity manipulations on agent‐agent relationships, and (2) the emotional attachments that novice agents and principals form and maintain over the course of a single negotiation. Results show that only agent‐agent pairs receiving both manipulations (similarity and familiarity) were uniquely more successful in achieving an agreement, and that positive feelings for novice agents begin aligned with the principal and end aligned with the other agent. This demonstrates that relationship‐building in the online environment may be easier for some partnerships than for others, and that the dual‐loyalty conflict facing agents seems to encourage one partnership being preferred to the other at any one point in time. Implications for theory and for email negotiations are discussed.

Details

International Journal of Conflict Management, vol. 16 no. 3
Type: Research Article
ISSN: 1044-4068

Keywords

Article
Publication date: 1 April 2017

Yongbeom Hur

This study examined the consequences of training on organizations. With data collected from 464 U.S. law enforcement agencies, training effects were explored in terms of crime…

Abstract

This study examined the consequences of training on organizations. With data collected from 464 U.S. law enforcement agencies, training effects were explored in terms of crime control performance and sworn officers' resignation in regression analysis. According to the findings, training did not significantly improve crime control performance and police officers tended to stay in current organizations when they received a longer training. This study also found that law enforcement agencies in large cities tended to require longer training hours for their police officers.

Details

International Journal of Organization Theory and Behavior, vol. 20 no. 4
Type: Research Article
ISSN: 1093-4537

Article
Publication date: 1 August 2016

Jeremy Michael Clark, Louis N. Quast, Soebin Jang, Joseph Wohkittel, Bruce Center, Katherine Edwards and Witsinee Bovornusvakool

The purpose of this study is to explore patterns of importance ratings of managerial competencies in 22 countries in different regions around the globe, to guide specificity in…

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Abstract

Purpose

The purpose of this study is to explore patterns of importance ratings of managerial competencies in 22 countries in different regions around the globe, to guide specificity in assessing and developing managers in multiple geographies. Additionally, this study examined the utility of clustering countries based on shared culture, as defined by House et al. (2004), to determine whether such clustering aids in interpreting and acting on any differences identified.

Design/methodology/approach

The PROFILOR® for Managers contains 135 behavioral items, grouped into 24 competency scales. The instrument was developed from a review of the management and psychology literatures, exhaustive analysis of a large database (Sevy et al., 1985), job analysis questionnaires and interviews of hundreds of managers representing many functional areas and most major industries.

Findings

Results suggest that clustering countries together for the purpose of providing prescriptive guidance for the development of individuals planning expatriate assignments does not clarify such guidance; in fact, it masks unique differences in competency priorities as measured on a country-by-country basis.

Research limitations/implications

The participants for this study come from mid- to large-size organizations in 22 countries around the world. The organizations represented sought out management consulting services from a large, highly respected private-sector consultancy. As such, these findings are likely to be generalizable to managers from similar organizations. No attempt has been made to generalize these findings to entrepreneurial start-ups, small local organizations or organizations not inclined to seek Western-style management consulting services.

Originality/value

This study is one of the first to examine the effectiveness of the GLOBE clusters as they relate to managerial competencies in multicultural workforces.

Details

European Journal of Training and Development, vol. 40 no. 7
Type: Research Article
ISSN: 2046-9012

Keywords

Article
Publication date: 10 January 2020

Lina Dagilienė, Jurgita Bruneckienė, Robertas Jucevičius and Mantas Lukauskas

This paper aims to investigate theoretically and empirically the interactions between smart economic development (SED) and competitiveness in Central and Eastern European (CEE…

Abstract

Purpose

This paper aims to investigate theoretically and empirically the interactions between smart economic development (SED) and competitiveness in Central and Eastern European (CEE) countries. The main argument to uphold here is that smartness approach has been traditionally more focused on smart urban planning and smart specialization.

Design/methodology/approach

An evaluation by index, correlation and significance analysis is used to present original empirical evidence from six CEE countries.

Findings

Smartness approach integration into economic development justifies the identification of SED determinants: basics (welfare, digitality, environmental, social responsibility) and enhancers (learning, networking, agility, innovations and knowledge-driven). The interaction between SED and countries’ competitiveness in CEE countries might be described by two approaches, namely, focus-based (several most important basics and enhancers) and balance-based (equal importance of basics and enhancers).

Research limitations/implications

The limitations relate to the particular sample of CEE countries and gathering opportunities of statistical data.

Practical implications

The combination of SED-Index sub-indices and WEF GCI might aid a more accurate ex ante measurement. Despite common global challenges, each country should choose its own combinations for smartness determinants to achieve long-term competitiveness.

Social implications

The findings are important for fostering smartness approach in economic development for long-term competitiveness.

Originality/value

This paper contributes to economic development literature by discovering basics and enhancers for SED. By linking well-known term of competitiveness and economic development with a concept of smartness, the new approaches, namely, focus-based and balance-based, to policy making in CEE countries emerged.

Details

Competitiveness Review: An International Business Journal , vol. 30 no. 5
Type: Research Article
ISSN: 1059-5422

Keywords

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