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1 – 10 of 16Terri R. Kurtzberg, Charles E. Naquin and Mason Ameri
As both workplace and personal interactions increasingly move into online discussions, the impact of various technological devices (such as cell phones and laptops) on behaviors…
Abstract
Purpose
As both workplace and personal interactions increasingly move into online discussions, the impact of various technological devices (such as cell phones and laptops) on behaviors and decisions must be better understood. This study aims to assess whether tasks done on cell phones or laptops prompt more deception for the sake of personal gain in decisions and negotiations, based on the associations held about each device.
Design/methodology/approach
Four empirical studies plus a single-study meta-analysis explore the rates of self-serving deceptive behavior based on the type of device used in decision-making tasks (ultimatum-game bargaining and negotiations).
Findings
Results show that using a laptop prompted more self-serving behavior than using a cell phone. Follow-up studies suggest that the dominant associations that people hold with each device – professional ones for the laptop and personal ones for cell phone – may help drive this effect.
Originality/value
To the best of the authors’ knowledge, this study is among the first to establish a link between technological device and behavioral outcomes in negotiations, even when the exact format of the information sent and received is identical (i.e. text-only format). The findings have implications for selecting devices for important negotiations and decisions, as some may promote more ethical behavior than others.
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Terri R. Kurtzberg, Charles E. Naquin and Liuba Y. Belkin
The purpose of this paper is to explore the role of humor in online negotiations and assess whether humor can act as a bridge for the otherwise relationship‐poor experience of…
Abstract
Purpose
The purpose of this paper is to explore the role of humor in online negotiations and assess whether humor can act as a bridge for the otherwise relationship‐poor experience of negotiating via e‐mail.
Design/methodology/approach
Two experimental studies are conducted, using 122 executive MBA students and 216 MBA students respectively.
Findings
Study 1 demonstrates that beginning an e‐mail transaction with humor results in: increased trust and satisfaction levels; higher joint gains for the dyad; and higher individual gains for the party who initiated the humorous event. Analyses reveals that it is the exploration of compatible issues (as opposed to effective tradeoffs) – that increased the level of joint gain. Study 2 demonstrates that first offers in a purely distributive negotiation are more likely to be within the bargaining zone when e‐negotiations are initiated with humor, and the resulting final settlements in the humor condition are also more equally distributed between parties (more of an “even split”) than are transactions without a humorous start.
Research limitations/implications
The highly controlled laboratory setting (the classroom) limits the generalizability and encourages future research in a more real‐world setting.
Practical implications
Managers may benefit by making personal connections in the online realm before engaging in professional communications, such as strategically employing humor at the outset of e‐mail negotiations.
Originality/value
This is the first study to empirically explore the direct role of humor in online negotiations a controlled experimental setting, and find its positive effects on the negotiation process.
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Terri R. Kurtzberg, Liuba Y. Belkin and Charles E. Naquin
The purpose of this research is to argue that people's inherent attitudes towards the various communication media (e‐mail, paper‐form, face‐to‐face) will change their reactions to…
Abstract
Purpose
The purpose of this research is to argue that people's inherent attitudes towards the various communication media (e‐mail, paper‐form, face‐to‐face) will change their reactions to identical performance feedback.
Design/methodology/approach
Using an empirical scenario study with 171 business school students as participants, peoples' attitudes were explored about the use of e‐mail for feedback by having participants enact the role of an organizational employee receiving (identical) feedback via e‐mail, paper‐form, or a face‐to‐face conversation.
Findings
It was found that people responded most positively to the feedback when they believed it was delivered via paper‐form, and most negatively when they believed it was delivered via e‐mail. Thus it is theoretically challenged that the notion that all text‐based media (i.e. paper‐form and e‐mail) should be considered identical, and empirically document differences. Further, the negative reaction to the concept of feedback delivered via e‐mail was magnified by a performance‐goal orientation as opposed to a learning goal‐orientation.
Practical implications
It is argued that the norms and expectations about each medium should play a significant role in determining appropriate feedback communication tools.
Originality/value
This research can help individuals and organizations decide the mode of communication they use to deliver feedback.
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Charles E Naquin, Terri R. Kurtzberg and Aparna Krishnan
This paper aims to propose and empirically document the idea that people’s perceptions of having been treated fairly depend, in part, on whether the explanation provided to them…
Abstract
Purpose
This paper aims to propose and empirically document the idea that people’s perceptions of having been treated fairly depend, in part, on whether the explanation provided to them of a product’s pricing is primarily based on the costs of labor (a service) versus materials (goods). Because materials are more fixed and tangible than the effort of labor, it is argued that people will have fewer counterfactual thoughts about how things could have been different with the cost of materials than those associated with labor. This has implications for fairness judgments more generally, as it suggests that people may be uneven in which types of data they attend to when making fairness judgments. Three experiments are presented that empirically test the relationship between the salience of goods versus services in the price paid and the resulting perceptions of fairness. Findings confirm that thoughts of money spent on a service were associated with lesser feelings of fairness than were thoughts of money spent on a good. This research uniquely identifies the mechanism by which some evaluations are considered fairer than others. Implications for organizational processes, such as procedural justice and fair compensation, are discussed.
Design/methodology/approach
Three experiments are presented that empirically test the relationship between the salience of goods versus services in the price paid, and the resulting perceptions of fairness.
Findings
Findings confirm that thoughts of money spent on a service were associated with lesser feelings of fairness than were thoughts of money spent on a good.
Originality/value
This research uniquely identifies the mechanism by which some evaluations are considered fairer than others. Implications for organizational processes, such as procedural justice and fair compensation, are discussed.
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Valerie Naquin, Spero Manson, Charles Curie, Shannon Sommer, Ray Daw, Carole Maraku, Nemu Lallu, Dale Meller, Cristy Willer and Edward Deaux
The demand for evidence‐based health practices has created a cultural challenge for Indigenous people around the world. This paper reports on the history and evolution of…
Abstract
The demand for evidence‐based health practices has created a cultural challenge for Indigenous people around the world. This paper reports on the history and evolution of evidence‐based care into its mainstream status within the behavioural health field. Through the leadership of an Alaska Native tribal organisation, an international forum was convened to address the challenges of evidence‐based practice for Indigenous people. Forum participants developed a model for gathering evidence that integrates rigorous research with Indigenous knowledge and values. The model facilitates development of practices and programmes that are culturally congruent for Indigenous people, accepted and validated by the research community, and deemed supportable by private and governmental sponsors.
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Terri R. Kurtzberg, Linda M. Dunn‐Jensen and Crystal L.Z. Matsibekker
Using a four‐person email negotiation on a fictitious house‐sale as the context, this study explores the effects of (1) familiarity and similarity manipulations on agent‐agent…
Abstract
Using a four‐person email negotiation on a fictitious house‐sale as the context, this study explores the effects of (1) familiarity and similarity manipulations on agent‐agent relationships, and (2) the emotional attachments that novice agents and principals form and maintain over the course of a single negotiation. Results show that only agent‐agent pairs receiving both manipulations (similarity and familiarity) were uniquely more successful in achieving an agreement, and that positive feelings for novice agents begin aligned with the principal and end aligned with the other agent. This demonstrates that relationship‐building in the online environment may be easier for some partnerships than for others, and that the dual‐loyalty conflict facing agents seems to encourage one partnership being preferred to the other at any one point in time. Implications for theory and for email negotiations are discussed.
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This study examined the consequences of training on organizations. With data collected from 464 U.S. law enforcement agencies, training effects were explored in terms of crime…
Abstract
This study examined the consequences of training on organizations. With data collected from 464 U.S. law enforcement agencies, training effects were explored in terms of crime control performance and sworn officers' resignation in regression analysis. According to the findings, training did not significantly improve crime control performance and police officers tended to stay in current organizations when they received a longer training. This study also found that law enforcement agencies in large cities tended to require longer training hours for their police officers.
Jeremy Michael Clark, Louis N. Quast, Soebin Jang, Joseph Wohkittel, Bruce Center, Katherine Edwards and Witsinee Bovornusvakool
The purpose of this study is to explore patterns of importance ratings of managerial competencies in 22 countries in different regions around the globe, to guide specificity in…
Abstract
Purpose
The purpose of this study is to explore patterns of importance ratings of managerial competencies in 22 countries in different regions around the globe, to guide specificity in assessing and developing managers in multiple geographies. Additionally, this study examined the utility of clustering countries based on shared culture, as defined by House et al. (2004), to determine whether such clustering aids in interpreting and acting on any differences identified.
Design/methodology/approach
The PROFILOR® for Managers contains 135 behavioral items, grouped into 24 competency scales. The instrument was developed from a review of the management and psychology literatures, exhaustive analysis of a large database (Sevy et al., 1985), job analysis questionnaires and interviews of hundreds of managers representing many functional areas and most major industries.
Findings
Results suggest that clustering countries together for the purpose of providing prescriptive guidance for the development of individuals planning expatriate assignments does not clarify such guidance; in fact, it masks unique differences in competency priorities as measured on a country-by-country basis.
Research limitations/implications
The participants for this study come from mid- to large-size organizations in 22 countries around the world. The organizations represented sought out management consulting services from a large, highly respected private-sector consultancy. As such, these findings are likely to be generalizable to managers from similar organizations. No attempt has been made to generalize these findings to entrepreneurial start-ups, small local organizations or organizations not inclined to seek Western-style management consulting services.
Originality/value
This study is one of the first to examine the effectiveness of the GLOBE clusters as they relate to managerial competencies in multicultural workforces.
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Lina Dagilienė, Jurgita Bruneckienė, Robertas Jucevičius and Mantas Lukauskas
This paper aims to investigate theoretically and empirically the interactions between smart economic development (SED) and competitiveness in Central and Eastern European (CEE…
Abstract
Purpose
This paper aims to investigate theoretically and empirically the interactions between smart economic development (SED) and competitiveness in Central and Eastern European (CEE) countries. The main argument to uphold here is that smartness approach has been traditionally more focused on smart urban planning and smart specialization.
Design/methodology/approach
An evaluation by index, correlation and significance analysis is used to present original empirical evidence from six CEE countries.
Findings
Smartness approach integration into economic development justifies the identification of SED determinants: basics (welfare, digitality, environmental, social responsibility) and enhancers (learning, networking, agility, innovations and knowledge-driven). The interaction between SED and countries’ competitiveness in CEE countries might be described by two approaches, namely, focus-based (several most important basics and enhancers) and balance-based (equal importance of basics and enhancers).
Research limitations/implications
The limitations relate to the particular sample of CEE countries and gathering opportunities of statistical data.
Practical implications
The combination of SED-Index sub-indices and WEF GCI might aid a more accurate ex ante measurement. Despite common global challenges, each country should choose its own combinations for smartness determinants to achieve long-term competitiveness.
Social implications
The findings are important for fostering smartness approach in economic development for long-term competitiveness.
Originality/value
This paper contributes to economic development literature by discovering basics and enhancers for SED. By linking well-known term of competitiveness and economic development with a concept of smartness, the new approaches, namely, focus-based and balance-based, to policy making in CEE countries emerged.
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