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When Jim Rettig asked me to reply to the question, “If you were stranded on a desert island and had to create a reference/information service with only ten sources, which ten would you choose?” the reference librarian in me wanted to respond with some questions of my own. However, Jim indicated that he wished his query to be left somewhat vague, so that different people answering it would let their imaginations produce answers with variety and interest to RSR readers. So I found myself in the position of a reference librarian at systems headquarters with a mailed‐in question, having to make guesses and follow hunches about the real needs and interests of the questioner.

Surely an article whose author is also part of its subject will seem at best odd to some and at worst self‐serving to others. Perhaps a bit of explanation of this article's genesis will moderate those reactions.

At one time, reference librarians considered a good illustrated reference book to be one in which the plates were bound near the text they illustrated, rather than all together at the back of the volume. Now there is an increasing number of reference books with high quality illustrations on almost every page, including works that have been designed around their graphic content. This article explores technological, intellectual, and economic developments that have contributed to this situation. Using recently published reference works as examples, the article argues that these developments have produced dramatic changes in the relationship between the text and illustrations in reference books, as well as important changes in the relationships between the informational content of reference works and the functions of book authorship and publishing. Criteria currently used for the evaluation of reference books, based as they are on characteristics of verbal or text material and on the assumption of traditional relationships among authors, publishers, and the content of reference volumes, are not sufficient for the selection and use of today's heavily illustrated works. Some suggestions toward the development of more appropriate criteria are made.

It all began a very long time ago, sometime before 1876, that annus mirabilis of librarianship during which the American Library Association was founded, Library Journal debuted, and Samuel Green published in its pages the first article about reference librarianship. And it continues today. In April 1994, an unidentified library school student from the State University of New York at Buffalo queried the participants of the LIBREFL listserv, asking them, “Can you give a summary of the ‘hot’ library reference issues of the week? I'm working on a project for my Reference course, and would like to find out what is REALLY vital to refernce (sic) librarians out there today.” I was tempted to reply that all of that week's “hot” issues were identified in Green's 1876 article. In that article describing the phenomenon we today call reference service, Green touched on issues such as the librarian's obligation to provide information without injecting personal values, the inability of any librarian to know everything, the need sometimes to refer a patron to another information agency, SDI services, the value of proactive rather than passive service, the challenges of the reference interview, and, of course, what has come to be called the “information versus instruction debate.”

In the literature of librarianship, the education of a reference librarian has, on the whole, meant two things. First, it has referred to the theoretical and/or practical training in reference services that a student receives in library school. Second, it has meant the training, or lack of it, the new librarian receives in making the transition from library school to the reference desk. What reference education has not meant, to judge by the literature, is the ongoing training or professional development a working reference librarian might receive on the job.

Reference librarians in various library settings are often assigned responsibilities for training students, support staff, or other new professionals, a task for which they rarely have sufficient professional education. This bibliography recommends readings on topics that will assist reference librarians in understanding the philosophy of staff development. The readings listed here cover subjects such as: establishing an atmosphere that facilitates learning, assessing training needs, describing competent performance, writing clear and specific objectives, selecting appropriate training methods, maintaining skills and providing feedback, and evaluating the effectiveness of a training program.

Librarians have been urged to emphasize social justice and human rights issues in their library mission, but they may find themselves challenged to provide additional services, such as access to legal information for those who cannot afford an attorney. Social justice services in libraries are seldom adequately funded and providing services in this area is labor intensive. In addition, there is an emotional intensity in library services for social justice that is often not considered in the initial enthusiasm of providing services in this area. Yet there seems to be no limit to the need. An interesting and useful perspective on how a public agency such as a library responds in circumstances of limited resources and unlimited demand can be found in the book Street-Level Bureaucracy: Dilemmas of the Individual in Public Service, by Michael Lipsky. In this perspective, lower level civil servants who interact directly with members of the general public exercise a level of discretion in the amount of services provided and how those services are administered. This chapter explores how this can generate tensions between more traditional library bureaucracy and social justice services, such as providing public access to justice resources in law libraries. However, the “street-level” response is evolving into a sustainability perspective as librarians embrace a more social justice–oriented outlook in library service planning.