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Citizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on satisfaction with the government in the context of mobile government (m-government). The purpose of this paper is to evaluate how the social benefits of citizens using m-government affect their satisfaction with the government.

Grounded in the uses and gratifications theory (UGT), the authors suggest that the satisfaction in m-government should be constructed in terms of the satisfaction with m-government and the satisfaction with the government. The research model of citizen satisfaction in the context of m-government is tested through partial least squares (PLS) (SmartPLS 2.0) based on data collected from a survey study in China.

The results indicate that the three important social benefits, e.g. convenience, transparency and participation, are positively associated with process gratification, whereas only convenience is positively associated with content gratification. The results suggest that both process gratification and content gratification are positively associated with citizen satisfaction with the government. Furthermore, the research suggests that process and content gratification have a mediating role, whereas compatibility has a moderating role.

This research provides insights to practitioners on how to facilitate citizen satisfaction by increasing citizens’ social benefits and improving process and content gratification.

This study contributes to the literature by offering a framework for analyzing the impact of citizens’ use of m-government on their satisfaction with the government. The work also contributes to UGT by categorizing user gratifications into process gratifications, content gratifications and citizen satisfaction with the government.

The purpose of this paper is to summarize the advances in grey system theory research and various application achievements in science and engineering. At the same time, it commemorates the 40th anniversary of the birth of grey system theory and the 10th anniversary of Grey Systems–Theory and Application.

Firstly, the innovations of theoretical research in grey system theory were summarized and some of the widely recognized new results are briefly described. By searching and combing the research results of grey system theory in China national knowledge infrastructure (CNKI) database and Web of Science by Institute for Scientific Information (ISI), this paper shows the rapid development trend of grey system theory in the past 40 years, and the successful applications of grey system theory in the fields of social sciences, natural sciences and engineering technologies.

More than 227 thousands literature were found by input 10 phrases such as grey system, grey number and sequence operator etc. in CNKI database. After entering the new century, the number of grey system papers included in CNKI database is increasing rapidly. Since 2008, more than 10 thousands papers have been included per year and more than 15 thousands papers have been included per year since 2014. Grey system method and model are widely used in physics, chemistry, biology and other fields of natural science, as well as transportation, electric power, machinery and other fields of engineering technology, and a large number of valuable results have been achieved.

It can be seen that the grey system theory plays an important role in promoting China’s scientific and technological progress, innovation and development and high-level talent training from tens of thousands of literatures marked with important national science and technology projects and a large number of grey system literatures published by China’s double first-class universities and double first-class discipline construction universities.

Both innovations of theoretical research and practical application play important role in the growth of new theory. The innovations of theoretical research provide methods and tools for practical application, which is conducive to improve application efficiency and broaden application fields. A large number of practical applications needs have become the source of theoretical innovation and the solid background for the birth of theoretical innovation achievements.

This study aims to explore the cross-level effect of the top management team (TMT) on group ambidextrous innovation and to analyze the mediating role of group behavioral integration and the moderating effect of group expertise heterogeneity.

We conducted a multi-source and multi-stage survey. We collected valid data from 43 companies in China, resulting in 141 samples from 43 TMTs and 462 valid responses from 111 organizational groups. The proposed theoretical model and hypotheses were tested using structural equation modeling.

The study findings demonstrated that TMT behavioral integration was positively related to group behavioral integration. Group behavioral integration mediates the relationship between TMT behavioral integration and these two types of innovations. Furthermore, we found that group expertise heterogeneity magnified the positive effect of group behavioral integration on exploratory innovation.

This study reveals the cross-level effects of TMT behavioral integration on other organizational groups and enriches the existing literature on TMT behavioral integration and ambidextrous innovation.

This paper aims to discuss in detail a feasible realization method of workflow engine for enterprise information management on the basis of database technology.

Under the guidance of workflow management coalition (WfMC), the data model of the workflow engine is first presented based on the given process model, in which the attributes of process, activity and its relationships with role, application, workflow relation data and transfer condition are marked out. Then the basic control principles of the workflow engine are designed based on the necessary tables of process instances and activity instances, in which the control method of process instance and activity instance are discussed in detail including the creation, startup, management or status evolvement of the instance.

In the research, the workflow engine is successfully programmed as this realization method on the development platform of SQL server 2000 and Visual Studio 2005 and the results show the effectiveness of the workflow engine for inventory information management.

The paper gives a feasible realization method for business process management in enterprises using the advanced workflow technology, which can assign flexibility to the information management and improve the whole performance of an enterprise while facing changing market requirements.

We introduce the concepts of information, uncertainty information, systems and uncertainty systems, analyze the intension of these concepts, and point out the differences and connections among various concepts of systems. We put forward a mathematical method to research uncertainty systems and present a problem that can be solved with our method but cannot be solved with the interval analyzing method. Otherwise, from analyzing the purpose of introducing the concepts of information, uncertainty information, systems and uncertainty systems, we conclude that uncertainty information and uncertainty systems are among the most important subjects studied in scientific research, especially in applied research, both that being presently conducted and the abundance which is to come in the future.

This study aims to understand the epistemic foundation of the classification applied in the first Chinese library catalogue, the Seven Epitomes (Qilue).

Originating from a theoretical stance that situates knowledge organization in its social context, the study applies a multifaceted framework pertaining to five categories of textual data: the Seven Epitomes; biographical information about the classificationist Liu Xin; and the relevant intellectual, political, and technological history.

The study discovers seven principles contributing to the epistemic foundation of the catalogue's classification: the Han imperial library collection imposed as the literary warrant; government functions considered for structuring texts; classicist morality determining the main classificatory structure; knowledge perceived and organized as a unity; objects, rather than subjects, of concern affecting categories at the main class level; correlative thinking connecting all text categories to a supreme knowledge embodied by the Six Classics; and classicist moral values resulting in both vertical and horizontal hierarchies among categories as well as texts.

A major limitation of the study is its focus on the main classes, with limited attention to subclasses. Future research can extend the analysis to examine subclasses of the same scheme. Findings from these studies may lead to a comparison between the epistemic approach in the target classification and the analytic one common in today's bibliographic classification.

The study is the first to examine in depth the epistemic foundation of traditional Chinese bibliographic classification, anchoring the classification in its appropriate social and historical context.

The research work is attained by Spurious Transmission–based Enhanced Packet Reordering Method (ST-EPRM). The packet reordering necessity is evaded by presenting random linear network coding process on wireless network physical layer which function on basis of sequence numbers. The spurious retransmission happening over wireless network is obtained by presenting monitoring concept for reducing number of spurious retransmissions because it might need more than three DUPACKs for triggering fast retransmit. This monitoring node performs as centralized node as well variation amid buffer length and number of packets being sent can be predicted. This information helps in differentiating spurious retransmission from the packet loss.

Based on transmission detection, action is accomplished whether to retransmit or evade transmission. Monitoring node selection is achieved by presenting improved cuckoo search algorithm. The modified support vector machine algorithm is greatly used for variation-based spurious transmission.

The research work which is attained by ST-EPRM. The packet reordering necessity is evaded by presenting random linear network coding process on wireless network physical layer which function on basis of sequence numbers. The spurious retransmission happening over wireless network is obtained by presenting monitoring concept for reducing number of spurious retransmissions because it might need more than three DUPACKs for triggering fast retransmit. This monitoring node performs as centralized node as well variation amid buffer length and number of packets being sent can be predicted. This information helps in differentiating spurious retransmission from the packet loss.

Based on transmission detection, action is accomplished whether to retransmit or evade transmission. Monitoring node selection is achieved by presenting improved cuckoo search algorithm. The modified support vector machine algorithm is greatly used for variation-based spurious transmission.

This study aims to investigate the evolution of sustainability reporting in the United Arab Emirates (UAE) against a backdrop of changing legislation. It uses qualitative content analysis within the corporate social responsibility (CSR) communication framework proposed by Kotler and Lee (2005) to investigate how corporations in the UAE disclosed information on their CSR activities in 2018 and 2023.

The authors refer to the CSR communication framework proposed by Kotler and Lee (2005), which puts forward a set of marketing communication strategies that can be used to promote a corporation. The authors identify the strategies used by the top 14 companies operating in the UAE in their CSR disclosure in the fall of 2018 and the spring of 2023, respectively. The authors note any changes that have occurred over time and differences between the distinct business sectors.

The findings indicate a continuing reliance on the marketing communication strategies associated with corporate philanthropy, cause promotion and being a good corporate citizen. All of the corporations in the study showed evidence of engaging in an increasing diversity of CSR initiatives and a corresponding diversity in the marketing communication strategies they used to promote them.

Corporations wishing to promote themselves through their CSR activities and build a positive reputation would do well to select a diverse set of CSR activities communicated in a variety of ways.

To the best of the authors’ knowledge, this study is the first longitudinal, comparative study examining the CSR marketing strategies of the top corporations in the UAE. As such, it contributes to the ongoing debate on CSR in the Middle East in general and to understanding more about the approach as well as the changes in approach to CSR in a Muslim-majority Middle-eastern and secular developing economy, the impact of CSR legislation and government regulation on CSR disclosures in different business sectors and the promotional opportunities afforded by effective CSR disclosure within the UAE in particular.