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This study aims to develop and test a theoretical model postulating that a hotel customer’s brand attachment is reinforced by positive and negative switching barriers, which, in turn, determine customer citizenship behaviour (CCB) towards hotel brands.

Surveys were conducted and completed by 233 respondents in the USA who had favourite hotel brands and used these brands in the previous year. A framework was developed based on the literature, and eight hypotheses were tested using structural equation modelling.

The findings suggest that a customer’s brand attachment (brand-self connection and brand prominence) to a hotel is strengthened not only by relational benefits (positive switching barriers) but also by switching costs (negative switching barriers). Brand prominence can promote CCB, whereas the impact of brand-self connection on CCB is rather limited.

This study highlights the importance of affirmative and passive reasons for customers to remain in a relationship with the hotel brand and how sub-dimensions of switching barriers are interrelated to predict a customer’s attitude and behaviour to the brand. By emphasising the role of customers’ hotel brand attachment, this study also ascertains that cognitive and affective bonds towards a hotel brand can be significant antecedents to their extra-role behaviours.

This research contributes to the hospitality literature by expanding the realm of consumer behaviour research on switching barriers, brand attachment and CCB.

The purpose of this paper is to understand how the development of social capital can promote buyer’s bi-directional (inflow and outflow) information sharing. The authors examined buyers’ perceptional differences in information sharing: when they receive information from suppliers and when they provide information to suppliers, and how such inequivalent perception in information sharing can be resolved by the level of social capital and its’ sub-dimensions.

Theoretical model and the hypotheses were developed through literature review. Data were collected from Korean manufacturers in supply chains and structural equation modelling was used for analysis.

The results show that each dimension of social capital has a different effect on bi-directional information sharing. For the information inflow, all of the facets of social capital were significant; for the information outflow, however, only relational capital was significant. That is, with cognitive and structural capital, buyers perceive that they can receive appropriate information from suppliers yet be reluctant to provide information to suppliers.

Given that relational capital is essential for the balanced information sharing in buyer-supplier relationship, firms should pay attention to having social interactions with partners to promote trust in the relationship for efficacy in information sharing.

This is one of the first studies to explore the role of social capital in facilitating equivalent information sharing. This study develops a framework that social capital can provide valuable guidance in achieving equivalency of bi-directional information sharing.

The purpose of the current study is to address limitations identified in the literature on officers' attitudes and their effects on community policing activity. Prior studies are limited in that attitudes toward COP strategy were treated as outcome variables and that factors affecting officers' attitudes were under‐investigated. The current study employed officers' attitudes toward individual and departmental policing as well as perception of community relationship to investigate path mechanisms among these exogenous variables and their direct and indirect effects on COP activity.

The data utilized for structural equation modeling were collected from 206 South Korean police officers, who were designated as COP officers or who were under COP training at the time of the survey. Variables were measured by an organizational survey developed by the Michigan Regional Community Policing Institute. Based on results of the literature review, a hypothesized structural model was proposed and tested to identify a best‐fitting model, explaining the greatest amount of variance in COP activity.

The results of SEM indicated that officers' positive attitude toward managerial leadership was one of the direct influences on COP activity, and cynicism toward departmental policing and its effectiveness directly and negatively influenced COP activity. In addition, cynicism was negatively influenced by community ownership and job satisfaction, and it in turn negatively influenced commitment to COP. Finally, community ownership directly and positively influenced strategic commitment among South Korean police officers.

Although the current study utilized data collected from a random sample, the number of data are relatively small, so as to make generalization of the findings to the entire population of South Korean police departments.

The current study investigated attitudinal factors that have not been examined in previous studies on COP implementation. In addition, using SEM, the current study attempted to identify a path mechanism among various attitudinal variables relevant to COP activity.

The purpose of this paper is to investigate the factors that influence police officers’ tendency to cooperate with private investigators.

A questionnaire survey method was used on a sample of 377 police officers in South Korea.

The findings suggested that, unlike previous literature, police officers’ rational choice (cost vs benefit calculation) was the most important factor, and characteristics of cases also significantly influenced police officers’ tendency to work with private investigators. Also, officers’ job assignment was relevant, unlike the organizational cultural context for cooperation.

Prior studies have continuously emphasized the importance of cooperation between public police and private police (particularly private investigators) in order to enhance effectiveness in crime fighting and the preventive functions of policing. However, the studies have not produced empirical evidence as to how cooperation between the two sectors could be enhanced. This study fills this void in the literature.

This study aimed to identify a model investigating effects of organizational characteristics on COP activity, and to compare the model in different social contexts to broaden the understanding of COP implementation. In addition, this study was intended to address an ecological fallacy committed in the prior studies so as to carry out a theoretically and methodologically rigorous comparative study of COP implementation between South Korea and the USA.

Unlike prior studies, which utilized direct measures of organizational characteristics, this study analyzed data on police officers' perceptions on organizational characteristics to investigate COP activities among police officers. For data collection, this study utilized an organizational survey developed by the School of Criminal Justice, Michigan State University and collected data from 206 police officers in South Korea and 231 police officers in the USA. Structural equation modeling was used to identify the best fitting model to the combined data set, and multiple group analysis was performed to compare the model in both countries. For direct comparison and test of comparability, this study used matching for sampling and multiple group analysis method of SEM.

Findings indicated that both organizational flexibility and decentralization were important factors influencing COP activity in the USA, but decentralization of authority was the only important factor affecting COP activity in South Korea. Also, it was found that organizational philosophy had greater influence on organizational structure in the USA than in South Korea. In both countries, decentralization influenced feedback mechanism, but feedback mechanism did not influence COP activity. Likewise, flexibility influenced reward system, but the system did not influence COP activity in both countries.

Although this study utilized matching and multiple group analysis for comparison between two countries, it may be possible that direct comparison regarding police organization would be difficult due to unmeasured aspects of organizational contexts.

Although many studies have been conducted to investigate effects of organizational factors on COP implementation, there has been a lack of study in South Korea. In addition, there is a vacuum of empirical study on comparison across different countries regarding the factors. In this sense, this study produced important comparative knowledge on COP implementation.

Prior studies examining the relationship between organizational commitment and organizational behavior contain several limitations, such as mixed levels of measurement and lack of empirical study in different social contexts. Using Mowday, Porter, and Steers's approach, this study aims to investigate individual demographic, personal, departmental and community characteristics as factors affecting police officers' levels of strategy commitment.

Using attitudinal measures of individual, departmental, and community traits, which were developed by Michigan Regional Community Policing Institute, the current study collected data from 206 randomly selected South Korean police officers who were designated as community‐oriented policing (COP) officers or who were under COP training at the time of the survey.

The current study found that officers' creativity and community ownership were significantly related to strategy commitment to COP. In addition, it was found that officers' demographic characteristics were not significantly related to the levels of commitment to COP. Regarding departmental characteristics, supportive climate among officers was significantly and positively related to officers' levels of commitment to COP. Finally, officers in rural agencies were more likely to have higher levels of commitment to COP in South Korea.

Although the current study utilized random samples for data collection, the size of the data set was relatively small. Thus, generalization of the findings from this study should be cautiously carried out. Based on the findings, policy implications are suggested.

The current study attempts to identify factors affecting commitment to COP at multiple levels (individual, organizational and community levels) using attitudinal measures of various aspects of policing in South Korea. The findings will add to the comparative understanding on officers' commitment to COP.

The aim of the current study is three‐fold: it aims to empirically investigates the relationship between officers' perceptions on organizational structure and preventive policing practices (PPP) in the South Korean context; it attempts to find what aspects of organizational characteristics will be influential in police officers' day‐to‐day activities;, utilizing structural equation modeling (SEM), it aims to identitify the complex networks of influences among various organizational aspects.

The current study utilizes data collected from two different samples: a total of 146 randomly selected police officers in a metropolitan police agency, and 60 police officers who were attending a community policing training course. Overall response rate was 73.6 percent. The organizational characteristics investigated include strategic direction, decentralization of authority, system flexibility, reward system, and open‐system feedback mechanism.

The results of SEM indicate that officers' perceptions on organizational structure (except open‐system feedback mechanism) of Korean police agency do not influence an individual police officer's preventive policing activity. The study found a significant relationship between officers' perceptions on open‐system structure and preventive policing practice. Finally, the study also identified a complex network of organizational traits on preventive policing: strategic direction influences all other organizational factors; system flexibility is a prerequisite for the open system; and decentralization of authority influences the open system structure.

Although this study uniquely utilized organizational factors measured at the individual level, one may criticize the lack of a more direct organizational measure, such as organizational size, age, task scope, or number of ranks. Future study on this topic will benefit from employing both direct and indirect organizational measures.

The current study enhances the understanding of individual perception of organizational characteristics on police officers' day‐to‐day preventive policing activities.

The purpose of this paper is to investigate the relationship between relational capital and supply chain collaboration (SCC) and how this relationship relates to innovation. The authors propose a theoretical framework to illustrate the effect of relational capital on three dimensions of collaboration and radical and incremental innovation.

The paper has a quantitative approach. The authors conducted the survey to collect the data from 225 suppliers in the Hunan province of China. The proposed model is tested with exploratory factor analysis, confirmatory factor analysis and structural equation modelling.

The findings show that relational capital can facilitate information sharing and benefit/risk sharing when firms work together to achieve innovation. Furthermore, the results indicate that relational capital leads to radical innovation through facilitating information sharing among firms and helps in generating incremental innovation by encouraging firms to share risks and benefits with their partners.

The findings of this study give some suggestions for managers of the firms in terms of building their collaborative strategies. Managers should exploit relational capital to build successful and long-term collaboration. Also, through relational capital, managers can share information to create radical innovation or pool risks and share benefits with their customers to achieve incremental innovation.

This study provides a nuanced understanding of the relationship between relational capital, different dimensions of SCC and innovation in the context of a developing economy. Moreover, the findings provide a clearer understanding of the collaborative mechanism of relational capital and collaboration to achieve radical and incremental innovation.