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The purpose of this study was to conduct a scientometric analysis of the body of literature contained in international peer‐reviewed journals, university publications, reports of development organizations and conference publications on the performance management of the microfinance institutions.

A total of 71 research papers (1995‐2010) published in international peer‐reviewed journals, reports of developmental organizations, university reports and international conference publications, which aim to provide insights into the assessment of the microfinance institutions, was reviewed. The review was done along different parameters, namely financial performance, social performance, outreach, sustainability, efficiency, productivity, institutional characteristics and governance.

Based on the literature review, a new conceptual model is proposed that focuses on the overall performance of the MFIs. The study also documents the various dimensions of the performance measurement of the MFIs done so far. It is expected that this study would help turn the attention of microfinance researchers, microfinance practitioners, and various rating agencies to the various dimensions affecting the overall assessment of microfinance institutions.

Attempt was made to make the sample as inclusive and exhaustive as possible, but some research work may inadvertently have not found a place in this study.

A scientometric analysis of the MFI performance measurement is done in terms of longitudinal spread as well as geographical spread focusing the various performance dimensions of microfinance institutions.

In India, 52% of e-commerce consumers actively engage in hyperlocal commerce, representing a substantial increase in online purchasing and hyperlocal services over the past two years. How individuals discover, select, and acquire products and services has been significantly altered due to the COVID-19 pandemic. Digital payments and contactless deliveries have become indispensable in the current dynamic environment, affording consumers enhanced security and convenience. Radio-frequency identification (RFID) technology has enabled the widespread adoption of contactless payments, including Europay, MasterCard, and Visa (EMV) chip cards, which eliminate the need for customers to swipe their cards during physical transactions. Particularly in the fast food, pharmaceutical, and supermarket industries, the symbiotic relationship between e-commerce and contactless payments has experienced significant expansion in India. This chapter investigates the synergies between cashless, contactless, and autonomous purchasing in the digital age. This research examines these technologies’ reciprocal reinforcement and interconnections, focusing on their profound influence on retail transactions and purchasing experiences. The progressive development of payment systems is evidenced by the expanding prevalence of contactless transactions, facilitated by innovations such as the “tap to pay” feature partnership between Paytm and Kotak Mahindra. The year 2023 is anticipated to witness several significant developments, including the expansion of virtual retail, the push for contactless transactions, and the establishment of initiatives such as the open network for digital commerce. The range of applications for frictionless, contactless, and autonomous shopping is extensive, encompassing mobile payment applications such as Apple Pay and Google Pay and proprietary apps developed by retailers to enhance the purchasing experience.