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Article
Publication date: 12 June 2020

Chaiwat Riratanaphong and Bovornpak Chaiprasien

This study aims to examine the impact of a private jet company’s change of workplace on employees’ satisfaction using specific variables from a conceptual framework of workplace…

879

Abstract

Purpose

This study aims to examine the impact of a private jet company’s change of workplace on employees’ satisfaction using specific variables from a conceptual framework of workplace change appraisal. Another purpose of the study is to identify the relationships between staff characteristics and satisfied aspects of a work environment.

Design/methodology/approach

A case study was conducted at MJets – a company in the aviation and private jet sector. The research methods included field surveys, document analysis and a set of questionnaires on employee satisfaction, which were then analysed and discussed.

Findings

The findings show that organisational contexts, work processes and implementation processes have an impact on workplace change and employees’ needs and preferences, which affect their responses to the work environment. The most satisfied aspects of a work environment include the ceiling height of each floor, the square-metre area of buildings and the amount of light in the work area. Despite the new work environment, employees are scarcely satisfied with building accessibility, storage, archive facilities and privacy. The relationships between staff characteristics (i.e. working hours, job functions, mode of transport and duration of employment) and employee satisfaction with the work environment are statistically tested. The study shows statistically significant results including the following: mode of transport and satisfaction with parking spaces, job functions and satisfaction with building accessibility and job functions and satisfaction with storage and archive facilities.

Research limitations/implications

According to a business type, the provision and arrangement of the work environment of a private jet company that is different from other office organisations affect both the generalisation and the generalisability of the study. This study was conducted in Thailand. The impact of the national culture may have also influenced the outcomes.

Practical implications

The findings and the reflections upon them help understand the complex relationships of variables influencing workplace change appraisal. The focus is on employee involvement; communication with employees in the preparation and implementation processes may be an effective way to promote workplace change objectives and help facility managers reduce negative impacts of workplace change.

Originality/value

This paper contributes to prior research on workplace change appraisal and provides evidence for both positive and negative impacts of workplace change on employee satisfaction with the work environment. Identifying the impact of workplace change on employee satisfaction through the conceptual framework contributes to the body of research on facilities management. In addition, the conceptual framework of workplace change appraisal can be applied by practitioners in the field of workplace design and management.

Details

Facilities , vol. 38 no. 13/14
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 26 October 2018

Chaiwat Riratanaphong and Pongkorn Jermsiriwattana

The environmental performance of buildings can be measured by using an existing green building indicator system. In Thailand, the Thai’s Rating of Energy and Environmental…

360

Abstract

Purpose

The environmental performance of buildings can be measured by using an existing green building indicator system. In Thailand, the Thai’s Rating of Energy and Environmental Sustainability (TREES) has been applied to 70 buildings including condominiums. It is important to collect feedback from stakeholders to identify the criteria of green features that respond to the expectation of condominium’s potential buyers as well as the satisfaction of current occupants. This paper aims to examine prioritised aspects from potential buyers and occupant satisfaction of the TREES criteria in the case study, a green condominium in Bangkok, Thailand.

Design/methodology/approach

The case study was conducted at IDEO Mobi Sathorn in Bangkok, the only condominium certified with the TREES system so far. Research methods include interviews, observations, document analysis and the surveys from the condominium’s potential buyers and current occupants.

Findings

The findings indicate that the condominium’s potential buyers are more concerned about site and landscape, indoor environmental quality and energy and atmosphere, whereas the current occupants are more satisfied about water conservation, site and landscape and energy and atmosphere in comparison with the other TREES criteria. Despite the provision of green features in the condominium, occupants are less satisfied about green innovation as showed in the least satisfied percentage of TREES criteria. In Facilities Management perspective, the paper shows connections between TREES criteria and FM functions in multi-unit residential project. The findings show that the application of TREES criteria focuses on the provision of value in FM, whereas stakeholder perceptions regarding the TREES criteria contribute to the perception of value in FM.

Practical implications

The findings and reflections upon the finding can help to understand the impact of green building aspects of the TREES system on perceptions of different stakeholders, that is, potential buyers and current occupants of the condominium. Recommendations for real estate developers and facilities managers regarding the development of green building concept on the TREES system are provided.

Originality/value

There has been no prior research in this area. The paper provides better understanding with regard to prioritised aspects from the potential buyers and occupant satisfaction of TREES criteria in Bangkok green condominium. This paper provides empirical data regarding stakeholder perception on TREES criteria that can be used to compare with similar data of the TREES-certified condominiums when they are available in the future.

Details

Facilities , vol. 37 no. 13/14
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 24 September 2021

Chaiwat Riratanaphong

This study aims to explore the need for space (demand) and the provision thereof (supply) in the Faculty of Architecture building at Thammasat University Rangsit campus using…

411

Abstract

Purpose

This study aims to explore the need for space (demand) and the provision thereof (supply) in the Faculty of Architecture building at Thammasat University Rangsit campus using variables from the designing an accommodation strategy (DAS) framework; these variables are incorporated to test and improve the framework. Another purpose is to examine the planning and development of the faculty building to understand its strategy, which serves as a means to contribute to the planning and development theory.

Design/methodology/approach

A case study of the Faculty of Architecture building was conducted at Thammasat University in Thailand. The DAS framework was used to reconstruct and examine the development process of the building to determine the gaps between supply and demand in terms of building space, to reflect on the building plan and process and to make suggestions as to how the DAS framework might be improved. Research methods included interviews and document analysis concerning space requirements and provision in the Faculty of Architecture building.

Findings

The gaps between supply and demand in terms of the faculty building space are affected by the condition of the building (i.e. building obsolescence), the number of building users and the changing environmental context. This study shows that both pre-design and post-occupancy evaluation are essential to collect data concerning the match or mismatch between supply and demand of space and to assess users’ needs and preferences concerning the faculty building. Regarding the building development process, factors impacting the step-by-step planning of the real estate interventions include the organisational context (public/private sector) and the management of the construction project (time, cost, quality). The DAS framework is found to be useful for structuring the information-generating processes necessary to determine gaps between demand and supply in terms of space and for making decisions regarding real estate interventions.

Research limitations/implications

Additional case studies in different environmental and organisational contexts are required to test the DAS framework and improve data validity. This study was conducted during the COVID-19 pandemic period, which affected data accessibility.

Practical implications

The results provide insight into the influence of various factors on the decision of corporate real estate. The DAS framework can be used to explore the range of demand for and supply of space and to find an optimal match.

Originality/value

This paper shows valuable steps in planning and development of educational real estate and a first application of the DAS framework in Thailand. The findings confirm the importance of the physical learning environment of architecture schools, particularly the studio spaces required in architecture education.

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Article
Publication date: 22 July 2020

Chaiwat Riratanaphong and Sorawis Limjaroensuk

Feedback from condominium occupants on multi-generational condominium facility services makes it possible to identify areas in need of improvement and development concerning…

705

Abstract

Purpose

Feedback from condominium occupants on multi-generational condominium facility services makes it possible to identify areas in need of improvement and development concerning facilities management in this residential project type. This paper aims to examine behaviours, needs, preferences and patterns of space use in condominium occupants from three different age groups (under 30, 30 to 50 and over 50 years old) relative to their satisfaction with facility services. The paper examines the impact of the physical environment and facility service arrangement (i.e. cleaning and security) on occupant satisfaction in the common areas of six multi-generational condominiums and investigates whether occupant satisfaction varies between the three age groups.

Design/methodology/approach

Six case studies classified as multi-generational condominiums were conducted. Research methods included document analysis, field surveys, interviews with juristic person managers and surveys from condominium occupants regarding their satisfaction with cleaning and security services in the common areas. The findings were then applied one-way ANOVA to test occupant satisfaction mean differences between age groups.

Findings

The findings indicate that physical environment characteristics including the location, size, number and design attributes of common areas have an impact on the provision of facility services and may influence occupant satisfaction. In terms of the facility service arrangement, both the service method and the ratio of staff to areas of responsibility can be explained in connection to functional and technical quality, respectively. Occupants’ demands and behaviours, such as the strong requirement for privacy, the preference towards service staff accessibility and the frequency of space usage, contribute to different levels of occupant satisfaction.

Research limitations/implications

More case studies in Thailand and also in other countries, based on surveys with large samples of respondents, are required to increase the validity and to establish whether it is possible to generalise the study’s findings.

Practical implications

The findings and reflections upon them help understand the impact of physical environment characteristics and the provision of facility services on occupant satisfaction in various age groups. Recommendations are provided concerning building design and the provision of facility services in connection to perceived service quality and occupant satisfaction in multi-generational condominiums in Thailand that can apply to other types of real estate projects where similar facility services are offered.

Originality/value

This paper contributes to research on occupant satisfaction with facility services and provides evidence on occupants’ feedback in different types of perceived service quality (i.e. technical and functional quality). Identifying the impact of physical environment characteristics, facility service arrangements and occupant behaviours on occupant satisfaction with the technical and functional aspects of facility services contributes to the body of research on facilities management.

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Article
Publication date: 3 August 2015

Chaiwat Riratanaphong and Theo van der Voordt

The purpose of this paper is to compare performance measurement systems from the literature with current performance measurement approaches in practice to get a better…

3921

Abstract

Purpose

The purpose of this paper is to compare performance measurement systems from the literature with current performance measurement approaches in practice to get a better understanding of the complex relationships between workplace change, added value and organisational performance. To be able to measure the added value of workplace change, a valid and reliable performance measurement system is needed to measure the impact of the work environment on organisational performance before and after the change. A second aim is to have a closer look at the appraisal of workplace change by the end users.

Design/methodology/approach

A review of the literature traced various performance measurement systems with different performance areas and key performance indicators (KPIs). Three case studies were conducted, two in Thailand, and one in The Netherlands, to explore if and how these theoretical insights are applied in current practice. Due to the worldwide introduction of New Ways of Working, special attention is paid to employee satisfaction and perceived productivity support.

Findings

Many performance criteria and KPIs from literature are used in practice. However, apart from the balanced scorecard, no performance measurement system from literature is literally applied. Regarding most issues, none of the organisations conducted a comparison of the impact of their real estate on organisational performance before and after the change. In one case only, both ex ante and ex post data were collected about the appraisal of change by the end users.

Research limitations/implications

The number of cases is limited. Additional case studies in depth are needed to get a wider picture of practice. Besides, still much work has to be done to operationalise the performance criteria.

Practical implications

The performance measurement systems that were found in theory and practice can be used as input to value adding management of facilities. Based on the findings, a step-by-step procedure is presented to facilitate the selection of prioritised KPIs.

Originality/value

This research connects the concepts of performance measurement and adding value by workplace change with data from two different continents.

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Article
Publication date: 30 March 2012

Per Anker Jensen, Theo van der Voordt, Christian Coenen, Daniel von Felten, Anna‐Liisa Lindholm, Susanne Balslev Nielsen, Chaiwat Riratanaphong and Mirjam Pfenninger

This article aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of added value of facilities management.

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Abstract

Purpose

This article aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of added value of facilities management.

Design/methodology/approach

The starting point is the so‐called FM Value Map, which was presented in a recent article in Facilities by Per Anker Jensen in 2010. The article is a first result of the work in the EuroFM research collaboration group and is based on literature reviews of the most influential journals within the academic fields of facilities management (FM), corporate real estate management and business‐to‐business marketing.

Findings

Good relationship management and building on trust is shown to be equally important as delivering the agreed services.

Originality/value

Usually the concept of added value is discussed from a monodisciplinary point‐of‐view. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this issue. This is of great importance to FM research and evidence‐based FM as a sound basis for the long‐term recognition of FM.

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Article
Publication date: 28 January 2014

12

Abstract

Details

Facilities, vol. 32 no. 1/2
Type: Research Article
ISSN: 0263-2772

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