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Article
Publication date: 25 January 2011

Ceren Atilgan and Peter McCullen

Quick scan audit methodology (QSAM) has been adapted to include some change management practices. This paper seeks to relate how the company's dissemination feedback presentation…

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Abstract

Purpose

Quick scan audit methodology (QSAM) has been adapted to include some change management practices. This paper seeks to relate how the company's dissemination feedback presentation sessions and implementation team‐work added value to the established QSAM by: offering a new method of demonstrating a “listening ear” to employees, providing enhanced verification of the QS results, increasing “buy in” and offering the possibility of a deeper knowledge transfer and increased audit accuracy.

Design/methodology/approach

This action research project is oriented around diagnosis and improvement of Company A's production‐planning process using an adapted QSAM procedure, and a qualitative investigation into the effect of increasing employee participation in QSAM with a view to increasing its potential as a change management tool. The primary research was largely conducted through semi‐structured interviews designed according to role. An important change management dimension of the primary research was to clearly explain the purpose of the audit at the beginning of each interview. A total of 16 interviews were conducted. The data collected were analysed using standard techniques including: process mapping, Ishikawa cause and effect diagrams, why‐why‐why and Pareto analysis. The accuracy of the company's existing forecasting was measured using mean absolute percentage error (MAPE). The uncertainty circle diagram was used to provide a higher level of analysis, categorising the causes of uncertainty into: supply side, process side, demand side and control side. Once the findings had been presented to the business champion and senior managers, the main findings and suggested solutions were presented throughout the company in a series of six presentations to 40 people over a period of ten days.

Findings

A human‐centred QS was successfully applied to Company A with limited resources. With the application of mathematical forecasting models, the forecasting error (MAPE) was reduced from an average of 22 to 18 per cent. Completion of production schedules was increased from 96 to 98 per cent, while packaging efficiency increased from 94 to 96 per cent. Most importantly, the company have established a “road‐map” to achieve a better and more flexible supply chain. The QSAM is a robust auditing tool, but it does not take account of potential resistance to change. Company A have adapted the QSAM to include some basic change management practices, effectively extending its feedback stages through wider dissemination, in order to build consensus and to improve the response to change.

Research limitations/implications

On the basis of a single case study conducted in a UK food‐manufacturing company, “change management” appears to be compatible with supply chain audit, where this is conducted as a means of driving improvement. The effectiveness of the project is judged via “hard” rather than “soft” measures of supply chain performance. Further external verification would be necessary to generalise from this research, and future research directions are indicated in the paper.

Practical implications

Supply chain improvement projects involving supply chain audit can be enhanced through the integration of change management practices.

Originality/value

The originality of the research stems from the integration of change management practices into the established QSAM.

Details

Supply Chain Management: An International Journal, vol. 16 no. 1
Type: Research Article
ISSN: 1359-8546

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Article
Publication date: 6 January 2025

Konstantina Martzoukou, Errol Sadullah Luders, Fiona Work, Petros A. Kostagiolas and Neil Johnson

In the context of nursing in higher education, digital competencies are increasingly recognised as a necessary skillset, within a continuously evolving healthcare professional…

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Abstract

Purpose

In the context of nursing in higher education, digital competencies are increasingly recognised as a necessary skillset, within a continuously evolving healthcare professional landscape. This study sought to explore nursing students’ digital competencies and to further understand the digital literacy gaps and barriers they encounter for both learning and future work.

Design/methodology/approach

The research involved a cross-sectional, discipline-based empirical study of nursing students’ self-assessed digital competencies via a questionnaire survey, which collected quantitative and qualitative data from a total of five hundred and fifty-three students. The study explored the role of demographics (age, urban/rural geographical location of growing up, study year, learning disabilities (neurodiversity)) and experiences of digital divides (e.g., access, contextual and behavioural barriers) play on students’ digital competencies and outcomes.

Findings

Students’ digital competencies were found at an intermediate level, with younger and first-year students self-assessing higher. Significant differences were identified between students who had encountered digital barriers/divides and those who had not, with the former, self-reporting lower digital competencies. Students with learning disabilities reported complex support needs for processing and organizing digital information and for productivity. Almost all the individual digital competencies items assessed had strong statistical correlations between them.

Originality/value

The research offers key recommendations for academic libraries for the ongoing, evolving exploration of students’ digital competencies and for the need to follow tailored, discipline-related, holistic, practice-based and curriculum-embedded approaches to students’ digital skills development and support. It provides novel insights into digital competencies development for nursing students, particularly those who experience digital divides.

Details

Journal of Documentation, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 8 May 2019

Ahmad Saifalddin Abu-Alhaija, Raja Nerina Raja Yusof, Haslinda Hashim and Norsiah Jaharuddin

This paper aims to examine the influence of religious orientation on viewers’ loyalty, viewers’ satisfaction and perceived content quality; to examine the influences of perceived…

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Abstract

Purpose

This paper aims to examine the influence of religious orientation on viewers’ loyalty, viewers’ satisfaction and perceived content quality; to examine the influences of perceived content quality and viewers’ satisfaction on viewers’ loyalty; and to examine the mediating roles of perceived content quality and viewers’ satisfaction.

Design/methodology/approach

A set of questionnaires was distributed to 750 respondents in Jordan using convenience sampling. The data were analysed using structural equation modelling.

Findings

The following are the findings: religious orientation has a direct positive influence on viewer’s loyalty, viewer’s satisfaction and perceived content quality; perceived content quality has a positive influence on viewer’s satisfaction; viewer’s satisfaction has positive influence on viewer’s loyalty; perceived content quality does not have any direct influence on viewer’s loyalty; perceived content quality has partial mediation role in the relationship between religious orientation and viewer’s satisfaction, while viewer’s satisfaction has full mediation role in the relationship between perceived content quality and viewer’s loyalty.

Originality/value

It is different from the previous studies that mostly focussed on religious commitment and religiosity as the important predictors of customer’s loyalty, and this study emphasised on the influence of religious orientation (the motivational approach of religion) as one of the religious dimensions that can affect customer’s loyalty model. The selected approach may provide additional insights into the existing loyalty models.

Details

Journal of Islamic Marketing, vol. 10 no. 4
Type: Research Article
ISSN: 1759-0833

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