Natalina Sousa, Celeste Eusébio and Arminda Paço
This paper aims to explore customers’ pro-environmental behaviors (PEBs) adopted at hotels that implement green practices. A method to examine the gap between self-reported and…
Abstract
Purpose
This paper aims to explore customers’ pro-environmental behaviors (PEBs) adopted at hotels that implement green practices. A method to examine the gap between self-reported and actual PEBs is presented.
Design/methodology/approach
The empirical study is divided in two parts. The first one comprised a survey questionnaire administered to 136 customers who stayed in Portuguese hotels (Sample 1). The second one consisted of 495 in-room consumer PEBs observations (Sample 2). A method was developed to compare self-reported and actual PEBs, combining the answers given to the questionnaire and the observed PEBs implemented by customers during their stay. The aggregate observations of in-room consumer’s PEBs enabled the development of an index to assess the actual PEBs (ACTUALPEBI). This index was then compared with the self-reported PEB index (REPORTEDPEBI).
Findings
The majority of guests indicated adopting environmentally friendly practices while at the hotel, and 50% of REPORTEDPEBI rank similarly to ACTUALPEBI.
Research limitations/implications
Understanding and measuring both actual and reported PEBs of guests offers valuable insights for hotel managers and marketers. This information can be used to target specific consumer segments with green marketing campaigns and develop educational programs that effectively encourage guest participation in hotel sustainability efforts. While the survey participants were international, the research itself was limited to hotels in Portugal. Therefore, future research should involve more participants and be conducted across different countries.
Practical implications
Understanding and measuring both actual and reported PEBs of guests offers valuable insights for hotel managers and marketers. This information can be used to target specific consumer segments with green marketing campaigns and develop educational programs that effectively encourage guest participation in hotel sustainability efforts.
Originality/value
This study proposes an alternative method for analyzing customers’ PEBs by observing actual PEBs during their stay and comparing them to self-reported PEBs, thereby reducing answer biases.
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Eugenia Lima Devile, Celeste Eusébio and Andreia Moura
The aim of this study is to identify the travel constraints of people with special needs (PwSN) and the strategies used to overcome them. The article also intends to analyze the…
Abstract
Purpose
The aim of this study is to identify the travel constraints of people with special needs (PwSN) and the strategies used to overcome them. The article also intends to analyze the differences in travel constraints and negotiation strategies according to the type of disability and/or special need.
Design/methodology/approach
A qualitative study was conducted in which a sample of PwSN (people with disabilities – mobility, sensory and cognitive – seniors and people with food allergies) were interviewed in depth.
Findings
PwSN face a wide range of constraints when engaging in tourism activities. These constraints are very diverse and influence people with different intensity and have to be overcome using different negotiation strategies. However, differences in the constraints were observed according to the type of special needs.
Practical implications
One of the most significant practical implications of this research is the need for raising awareness regarding human diversity among tourism stakeholders. It is critical to link sectoral policies that are reflected in the social and business reality, creating public–private partnerships to raise the sharing of knowledge, equipment and services. By addressing the constraints that prevent PwSN from traveling, the tourism sector can create more opportunities for them to participate in social activities, improving their quality of life and contributing to a more sustainable and inclusive industry.
Originality/value
Traveling can present significant challenges for people with special needs, which affect the quality of their tourism experience. Despite growing academic attention to this issue in recent years, research in this field has primarily focused on specific aspects of disability. This study seeks not only to identify the barriers to travel faced by people with different special needs but also to explore the negotiation strategies used to overcome these barriers and the differences according to the type of special need.
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Celeste Eusébio, Maria João Carneiro, Elisabete Figueiredo, Paulo Duarte, Maria Lúcia Pato and Elisabeth Kastenholz
Wine tourism has been growing considerably over the past decades. The literature highlights its relevance in the social, economic and cultural development of the regions where…
Abstract
Purpose
Wine tourism has been growing considerably over the past decades. The literature highlights its relevance in the social, economic and cultural development of the regions where wine routes are located. However, few studies examine residents’ tourism impact perceptions and even fewer analyse the diversity of these perceptions. This study aims to fill this gap, examining this diversity according to the life-cycle stage of the wine route and residents’ involvement with wine and with tourism activities.
Design/methodology/approach
Data obtained from a questionnaire-based survey (N = 882) of residents from three wine routes of the Central Region of Portugal – Bairrada, Dão and Beira Interior – were used, with dimensions of perceived impacts tested for internal consistency via Cronbach’s α. T-tests and ANOVA tests were used to compare residents’ perceptions of wine tourism impacts according to the life-cycle stage of the wine route and residents’ involvement with wine and with tourism activities.
Findings
Generally, residents perceived that wine tourism generates more benefits than costs, with positive economic and socio cultural impacts standing out, while negative environmental and social impacts were perceived less. Some differences are observed according to the life-cycle stage of the wine route, with both the most and the least developed routes presenting more pronounced both positive and negative impact impressions in diverse dimensions. Also, a moderating effect (however not as pronounced) of working in tourism and (even less visible) of working in the wine sector is observed. Possible explanations of these findings and implications on wine route development are discussed.
Originality/value
This article analyses a subject of great relevance for the sustainable development of wine tourism destinations that has been little studied in the literature. Thus, relevant theoretical and empirical contributions are identified.
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Alexandre Silva, Elisabete Figueiredo, Mónica Truninger, Celeste Eusébio and Teresa Forte
The purpose of this paper is to explore and typify the characteristics and diverse features of urban speciality stores selling rural provenance food, taking the case of three…
Abstract
Purpose
The purpose of this paper is to explore and typify the characteristics and diverse features of urban speciality stores selling rural provenance food, taking the case of three cities in Portugal.
Design/methodology/approach
The study was based on hierarchical cluster analysis, performed upon data collected from a survey to 113 shops, located in Aveiro (n = 15), Lisbon (n = 56) and Porto (n = 42).
Findings
The study identified three clusters of shops according to the type of rural provenance products sold, services provided and clientele characteristics: the wine focused, the rural provenance focused and the generalist. The study confirms that in Portugal, small food retail outlets, with different rural provenance patterns and degrees of specialization have considerably grown in large cities over the last decade.
Research limitations/implications
The study contributes to typifying urban speciality food stores selling rural provenance products and to addressing critical research gaps on this topic. The study highlights the dynamism of small food retail outlets and their significance, mediating and responding to changing patterns of food consumption in urban spaces.
Originality/value
This study contributes to a better understanding and characterization of food speciality shops in urban settings and their links with rural territories of provenance, an under-researched topic on the food retail literature.
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Celeste Eusébio, Maria João Carneiro, Mara Madaleno, Margarita Robaina, Vítor Rodrigues, Michael Russo, Hélder Relvas, Carla Gama, Myriam Lopes, Vania Seixas, Carlos Borrego and Alexandra Monteiro
Tourism may have important positive and negative economic, socio-cultural and environmental impacts. However, cultural and natural resources are also the base to the development…
Abstract
Purpose
Tourism may have important positive and negative economic, socio-cultural and environmental impacts. However, cultural and natural resources are also the base to the development of competitive destinations and changes in these resources can have an important impact on tourism development. Despite the considerable literature regarding the impacts of tourism, a limited number of studies examine the impact of the environment on tourism, specifically the impact of air quality (AQ). Therefore, this paper aims to review what is known about the impact of AQ on tourism demand, analysing the different methods and approaches used, as well as the results obtained.
Design/methodology/approach
A systematic literature review method was used to examine the state of the art in this topic and identify research gaps and new research directions. Only 26 papers were identified that examine the impact of AQ on tourism demand.
Findings
The majority of the studies were carried out in China and investigate the impact of AQ on tourism from the perspective of tourism demand. Both global (tourism demand) and individual (tourist perceptions) approaches have been used to investigate the impact of AQ on tourism.
Originality/value
This is the first systematic literature review on the impact of outdoor AQ on tourism demand. Moreover, this paper analyses the methods and approaches that have been used in the literature to examine the impact of outdoor AQ on tourism demand. The paper ends with a discussion on the identified research gaps concerning the influence of AQ on tourism development.
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Maria Gorete Dinis, Celeste Eusébio and Zélia Breda
This paper aims to present a framework to analyse whether information published on social media is accessible for people with disabilities (PwD), namely, visual and hearing…
Abstract
Purpose
This paper aims to present a framework to analyse whether information published on social media is accessible for people with disabilities (PwD), namely, visual and hearing disabilities, with an application to a music festival.
Design/methodology/approach
The methodology used in this exploratory study consists of establishing a recommended framework to assess social media accessibility for PwD, especially for people with visual and hearing disabilities (PwVHD), and analyse, through an observation grid, if the information published on the official pages of the “Rock in Rio Lisboa” music festival on Facebook, Instagram, Twitter and YouTube is accessible for this target audience.
Findings
The results indicate that, although the Rock in Rio Lisboa music festival is promoted as a festival for all, posts on social media are not accessible for people with visual and/or hearing disabilities and do not meet most of the defined parameters established in the proposed assessment framework.
Originality/value
Social media accessibility has not been analysed in previous research in the tourism context. This paper aims to fill in the void by establishing criteria and parameters that can serve as a basis for a framework for accessibility assessment in social media for PwVHD.
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Charles Arcodia <c.arcodia@griffith.edu.au> is Associate Professor in the Department of Tourism, Sport and Hotel Management, Griffith University, Australia. He has held leadership…
Abstract
Charles Arcodia <c.arcodia@griffith.edu.au> is Associate Professor in the Department of Tourism, Sport and Hotel Management, Griffith University, Australia. He has held leadership positions in a variety of educational and business service contexts. An experienced educator having taught and researched in the tertiary sector for over 15 years, he has broad research interests working primarily within the fields of event management, tourism education, and intangible heritage. He is on the editorial board of a number of journals and serves as the Editor of the International Journal of Event Management Research.
Susana Lima, Celeste Eusébio, Maria Rosário Partidário and Cecilia S. García Gómez
Novel approaches to tourism have been encouraged as a development strategy for the developing world, from governments and international organizations in the fulfillment of the…
Abstract
Novel approaches to tourism have been encouraged as a development strategy for the developing world, from governments and international organizations in the fulfillment of the United Nations Millennium Development Goals. The UNWTO has been playing an important role in this regard with the launch of programs like UNWTO.Volunteers. The literature reveals, however, that the majority of development programs still follow neoliberal approaches, despite a growing interest in applying knowledge and learning postrationalist approaches. Through a case study undertaken in 2008 focusing on UNWTO.Volunteers and its application in Chiapas, this chapter discusses how knowledge and learning approaches are being applied by UNWTO, arguing that it makes an attempt to follow some of the premises claimed by postrationalist theories.
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Elisabeth Kastenholz, Celeste Eusébio, Elisabete Figueiredo and Joana Lima
Tourism destinations are facing intense and increasing competition worldwide, while consumers are ever more demanding, requiring not only service quality but also socially…
Abstract
Tourism destinations are facing intense and increasing competition worldwide, while consumers are ever more demanding, requiring not only service quality but also socially responsible and sustainable destinations. In this context, developing accessible tourism at a destination may help gain competitiveness in an underserved, typically most loyal market. Developing accessible tourism may also create a culture of social responsibility. This would enhance a shared, human and involving vision of the destination amongst stakeholders, including tourists who increasingly value socially responsible positions of economic actors in the tourism industry. The development of this approach is shown for Lousã, a small tourism destination focusing on accessible tourism as a core of its development strategy, a strategy developed through a stakeholder participatory approach. In this chapter, we present a study that helped develop the strategic positioning of Lousã, combining qualitative and quantitative methods and integrating visions of several relevant stakeholders.
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This section of the Field Guide presents an alternative paradigm for case study research, stakeholder participatory research. Such research takes an alternative viewpoint from…
Abstract
This section of the Field Guide presents an alternative paradigm for case study research, stakeholder participatory research. Such research takes an alternative viewpoint from that of researcher as owner of the research process, or researcher as disinterested creator of knowledge for general consumption. Instead, the four chapters here present an alternative view on who should own the research process and who should benefit from the knowledge that research generates. In answer to both of these questions, stakeholder participatory research has a singular answer: the local community-based stakeholder should own and benefit from case study research.