Paula Rowland, Melissa F. Lan, Cecilia Wan and Laura Pozzobon
Despite robust quality improvement efforts in healthcare, learning from patient safety incidents remains difficult. Our study explores counter-vailing powers shaping learning…
Abstract
Purpose
Despite robust quality improvement efforts in healthcare, learning from patient safety incidents remains difficult. Our study explores counter-vailing powers shaping learning processes and possibilities in healthcare organizations, with a focus on social, political and organizational dynamics of learning.
Design/methodology/approach
Deploying concepts of situated curriculum, boundary work and interconnected knowledge practices, we interviewed staff and physicians (n = 15) in a large Academic Health Science Centre in Canada about their experiences of incident investigations and resultant information sharing. Our analytical strategy was abductive, drawing connections to sociology of the professions and learning sciences literature.
Findings
Incident investigation and follow-up processes are relatively robust for learning about incidents in the organization. However, learning from incidents remains difficult, complicated by the professional politics of incident classification, counter-vailing policies related to privacy, the organization of improvement work towards reporting, and an organizational focus on incidents with severe outcomes.
Practical implications
Participants advocated for a broader view of incidents, moving beyond classification and investigation based on severity of outcome to also include incidents that are “learning rich”. To that end, we argue for more research on the role of Patient Safety Specialists in organizational learning and more collaborations with learning sciences.
Originality/value
This paper illuminates ways in which robust information dissemination structures are an important but insufficient condition for learning from incidents. The argument goes beyond a prescriptive approach to learning from incidents to instead explore the competing visions and values implicated with improvement practices.
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The purpose of this paper is to examine male and female executives as leaders “championing” gender change interventions. It problematizes current exhortations for male leaders to…
Abstract
Purpose
The purpose of this paper is to examine male and female executives as leaders “championing” gender change interventions. It problematizes current exhortations for male leaders to lead gender change, much as they might lead any other business-driven change agenda. It argues that organizational gender scholarship is critical to understanding the gendered nature of championing.
Design/methodology/approach
This paper draws on a feminist qualitative research project examining the efficacy of a gender intervention in a university and a policing institution. Interviews with four leaders have been chosen from the larger study for analysis against the backdrop of material from interviewees and the participant observation of the researcher. It brings a social constructionist view of gender and Acker’s gendering processes to bear on understanding organizational gender change.
Findings
The sex/gender of the leader is inescapably fore-fronted by the gender change intervention. Gendered expectations and choices positioned men as powerful and effective champions while undermining the effectiveness of the woman in this study.
Research limitations/implications
Further research examining male and female leaders capacity to champion gender change is required.
Practical implications
This research identifies effective champion behaviors, provides suggestions for ensuring that gender equity interventions are well championed and proposes a partnership model where senior men and women play complementary roles leading gender change.
Originality/value
This paper is of value to practitioners and scholars. It draws attention to contemporary issues of leadership and gender change, seeking to bridge the gap between theory and practice that undermines our change efforts.
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Discussion of China's one-child policy generally centres on its demographic effects. Bereavement among parents of singleton children and the role of social capital in the…
Abstract
Purpose
Discussion of China's one-child policy generally centres on its demographic effects. Bereavement among parents of singleton children and the role of social capital in the bereavement process have been under-explored. The purpose of this paper is to focus on mothers who lost their only children during the Sichuan earthquake in 2008. The paper aims to discuss the under-explored yet crucial issues of the one-child policy – the ways in which Chinese bereaved mothers handle the death of their singleton children – and the roles that social capital can play in their bereavement process.
Design/methodology/approach
The author conducted eight case studies on bereaved mothers through home visits, semi-structured interviews and participation in public activities during August 2010 and May 2011. In-depth interviews were used to collect information from these bereaved mothers in Sichuan, China.
Findings
The case studies reveal two major experiences of bereaved mother whose familial support varies substantially. One major experience is shared by those who had received emotional support from husband (who offered bonding social capital), and were able to get through the psychological pain. Another experience is shared by bereaved mothers who lost their familial relations. Weak social ties (i.e. an NGO which offered bridging social capital) remained the only source of support. Policies can target at the latter group of mothers by helping them to organise themselves into community-based groups and help to relieve their frustration and grief.
Originality/value
These research findings have implications for the development of NGOs, as well as complementary support for community-based bereavement counselling and community care in China.
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Andrei Bonamigo, Arielle da Silva Barbosa, Enzo De Almeida Santana Rocha and Steffan Macali Werner
This paper aims to identify the facilitators and inhibitors of Lean Service 5.0 from a knowledge management perspective.
Abstract
Purpose
This paper aims to identify the facilitators and inhibitors of Lean Service 5.0 from a knowledge management perspective.
Design/methodology/approach
First, it was conducted a systematic literature review based on the systematic search flow method of Ferenhof and Fernandes (2016), and finally, the authors conducted a content analysis based on Bardin (2011).
Findings
A total of five facilitators were found in the literature: digital transformation, structured communication flow, top management commitment, training and team commitment; and four inhibitors, among them: sociocultural problems, limited knowledge, negative impacts of top management commitment and lack of integration between technologies, that interfere at knowledge management. Based on the findings, a framework that correlates facilitators and inhibitors of Lean Service 5.0 by the knowledge management view was constructed.
Research limitations/implications
The systematic review conducted is not limited to one specific area of service sectors and/or research area. The content analysis can present limitations of content in the function of disponibility and detailment of information presented in the paper analyzed.
Practical implications
The findings in this research and the framework developed allow to provide support to people managers and decision-makers at organizations, in other to formulate strategies to encourage Knowledge Management in service organizations, as well as mitigate inhibitors to the adoption of Lean Service 5.0 in organizations. Furthermore, the findings of this study can provide support to develop procedures, techniques and metrics for the maturity of Lean Service 5.0 from a Knowledge Management perspective.
Social implications
The findings point that people management and culture development turned to continuous improvement by the dissemination of knowledge has been shown as a key element to the success of Lean Service 5.0. Thus, the development of people skills to explicit knowledge is a crucial factor in dealing with inhibitors of lean management in service organizations.
Originality/value
To the best of the authors’ knowledge, this is the first paper that identifies facilitators and inhibitors to adopting and managing Lean Service 5.0 from a knowledge management view; besides, presents a framework to guide service professionals in the implementation and maintenance of Lean Service 5.0.
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Michela Piccarozzi, Alessandra Stefanoni, Cecilia Silvestri and Giuseppe Ioppolo
Technological innovation, digitalisation and the Industry 4.0 revolution radically changed business management and contributed to the achievement of sustainability goals. While…
Abstract
Purpose
Technological innovation, digitalisation and the Industry 4.0 revolution radically changed business management and contributed to the achievement of sustainability goals. While many studies analyse technological innovation, and Industry 4.0 in particular, the technical aspects of its contribution/impact on sustainability remains partially analysed, especially in relation to Industry 4.0 enabling technologies. This study investigates the contribution of Industry 4.0 enabling technologies on sustainability in innovative firms.
Design/methodology/approach
The sustainability reports of the 50 most innovative companies based on Boston Consulting Group (BCG)'s 2022 raking is analysed through a content analysis. In the reports, enabling technologies are analysed in relation to their contribution to sustainability.
Findings
The results shed light on the application of Industry 4.0 enabling technologies in sustainability practices based on the communication in the firms' sustainability reports. The results indicate that enabling technologies support the three pillars of sustainability in different business processes.
Research limitations/implications
The results have theoretical and managerial implications that broaden the study of enabling technologies and sustainability while also suggesting a future research agenda.
Originality/value
This study aims to address the gap in the literature regarding the contribution of Industry 4.0 enabling technologies to sustainability.
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Felix Elvis Otoo, Cecilia Ngwira and Zandivuta Kankhuni
The purpose of this study is to examine the influence of involvement, satisfaction and festival attachment on urban Dragon Boat Festival (DBF) attendees’ future intentions.
Abstract
Purpose
The purpose of this study is to examine the influence of involvement, satisfaction and festival attachment on urban Dragon Boat Festival (DBF) attendees’ future intentions.
Design/methodology/approach
Data were collected from 307 participants of the Hong Kong DBF using a survey instrument. Data was analysed using a series of analytical tools including factor analysis, structural equation modelling and bootstrap mediation.
Findings
Results indicate that festival attendees’ involvement and satisfaction directly influenced future intentions with the DBF, but this was not the case for festival attachment. Consequently, satisfaction is a key puzzle piece for understanding why DBF attendees may not revisit despite a positive attachment to the DBF.
Research limitations/implications
The study draws implications for DBF promotion as an urban cultural event.
Originality/value
This study sheds light on the key drivers of attendees’ future intentions among both residents and tourists to urban festivals. A noble contribution to knowledge in this regard is that attachment alone is not sufficient to induce loyalty among DBF patrons. Essentially, satisfaction is a vital element for repeat visits. The study also makes important distinctions in determining elements of attachment.
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Cecilia Pasquinelli, Mariapina Trunfio and Simona Rossi
This study aims to frame the authenticity–standardisation relationship in international gastronomy retailing and explores how and to what extent the food place of origin and the…
Abstract
Purpose
This study aims to frame the authenticity–standardisation relationship in international gastronomy retailing and explores how and to what extent the food place of origin and the urban context in which the gastronomy stores are located shape customers' in-store experience.
Design/methodology/approach
This paper analyses the case of Eataly, which combines specialty grocery stores and restaurants disseminating the Italian eating style, quality food and regional traditions internationally. Facebook reviews (1,018) of four Eataly stores – New York City, Rome, Munich and Istanbul were analysed, adopting a web content mining approach.
Findings
Place of origin, quality and hosting city categories frame the gastronomic in-store experience. Standardisation elements (shared across the four analysed stores) and authenticity elements (specific to a single store) are identified towards defining three archetypical authenticity–standardisation relationships, namely originated authenticity, standardised authenticity and localised authenticity.
Originality/value
This study proposes original modelling that disentangles the authenticity–standardisation paradox in international gastronomy retailing. It provides evidence of the intertwining of the place of origin and the city brand in customers' in-store experience.
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The purpose of this paper is to compare two corruption scandals in Singapore to illustrate how its government has dealt with these scandals and to discuss the implications for its…
Abstract
Purpose
The purpose of this paper is to compare two corruption scandals in Singapore to illustrate how its government has dealt with these scandals and to discuss the implications for its anti-corruption strategy.
Design/methodology/approach
This paper analyses the Teh Cheang Wan and Edwin Yeo scandals by relying on published official and press reports.
Findings
Both scandals resulted in adverse consequences for the offenders. Teh committed suicide on 14 December 1986 before he could be prosecuted for his bribery offences. Yeo was found guilty of criminal breach of trust and forgery and sentenced to 10 years' imprisonment. The Commission of Inquiry found that the Corrupt Practices Investigation Bureau (CPIB) was thorough in its investigations which confirmed that only Teh and no other minister or public official were implicated in the bribery offences. The Independent Review Panel appointed by the Prime Minister's Office to review the CPIB's internal controls following Yeo's offences recommended improvements to strengthen the CPIB's financial procedures and audit system. Singapore has succeeded in minimising corruption because its government did not cover-up the scandals but punished the guilty offenders and introduced measures to prevent their recurrence.
Originality/value
This paper will be useful for scholars, policymakers and anti-corruption practitioners interested in Singapore's anti-corruption strategy and how its government handles corruption scandals.
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Siti Nur Hidayah Ibrahim, Choo Ling Suan and Osman M. Karatepe
The purpose of this paper is to investigate work engagement as a mediator of the impacts of supervisor support and self-efficacy on quitting intentions, and examine self-efficacy…
Abstract
Purpose
The purpose of this paper is to investigate work engagement as a mediator of the impacts of supervisor support and self-efficacy on quitting intentions, and examine self-efficacy as a mediator between supervisor support and work engagement.
Design/methodology/approach
Data were collected from 177 call center employees in Malaysia. The aforesaid linkages were tested through structural equation modeling.
Findings
As hypothesized, self-efficacy mediates the relationship between supervisor support and work engagement, while work engagement mediates the impacts of supervisor support and self-efficacy on quitting intentions.
Originality/value
Though work engagement is on the decline and employee turnover is on the rise, no attention has been given to investigating the impacts of supervisor support and self-efficacy simultaneously on call center employees’ work engagement and quitting intentions so far. Therefore, the study aims to fill in this void.
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Ana Cecília B. Nunes, John Mills and Eduardo Campos Pellanda
Labs are meant for the creation of new products and services or to overcome innovation challenges (Carstensen & Bason, 2012). Media labs, besides the name, go beyond the media…
Abstract
Labs are meant for the creation of new products and services or to overcome innovation challenges (Carstensen & Bason, 2012). Media labs, besides the name, go beyond the media industry concepts to respond to technology, communication, and economic changes (Bisso Nunes & Mills, 2021). For that, they integrate public spaces, media, arts, and tech. In short, media labs are organizational structures that allow for experimentation and development, and facilitate open innovation and individual and organizational learning. Many media labs are focused on accelerating media involvement in functional and experimental innovations and rise in a context unrelated to the temporality of media content production, on a systematic innovation approach. But media labs also represent great diversity. In this chapter, we explore key elements of the media lab phenomenon: history, definition, evolution and appearance globally and in Latin America, emergence beyond the media industry, and, by the end, final thoughts about media labs' roles amid future organizational and technological transformations.