Misun L. Bormann, Huh-Jung Hahn, Ashley R. Anderson and Cathy H. Fraser
The information used in the case study was obtained from secondary sources, such as internal documents, reports, news, and organization websites. Three of the four authors played…
Abstract
Research methodology
The information used in the case study was obtained from secondary sources, such as internal documents, reports, news, and organization websites. Three of the four authors played a hands-on role in the case.
Case overview/synopsis
The COVID-19 pandemic exacerbated the global challenge of hiring and retaining health-care workers. To address its own challenges, Mayo Clinic decided to fundamentally transform its 30-year-old tuition assistance program: from a model centered on the premise that tuition assistance was an employee benefit for professional development purposes, to one that was more driven to meet the business needs of the employer by preparing internal talent for important roles throughout the institution. Herein, this case study first describes how the COVID-19 pandemic impacted health-care organizations like Mayo Clinic. Next, this study provides details on the original employee tuition assistance program, and then, focuses on the reasons for its need to be changed. Afterward, this study introduces the new tuition assistance programs. Finally, this study follows with examples of how both Mayo Clinic and its employees navigated through initial challenges, such as resistance to change and lack of engagement. In sum, this case study provides critical insight into designing workforce education programs that provide professional development for meeting the workforce needs of the organization.
Complexity academic level
This case can be used as teaching material in relevant undergraduate- and MBA-level courses, such as human resource management, human resource development and compensation and benefits. This case allows students to critically analyze workforce education programs (e.g. tuition assistance programs) and to plan how to strategically align those with the workforce needs of the organization.
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Nikki McQuillan, Christine Wightman, Cathy Moore, Una McMahon-Beattie and Heather Farley
Vocational higher education and skills are recognised as key factors in shaping an economy to adapt to fast-emerging business models that disrupt workplace behaviours. Employers…
Abstract
Purpose
Vocational higher education and skills are recognised as key factors in shaping an economy to adapt to fast-emerging business models that disrupt workplace behaviours. Employers require graduates to be “work-ready”, emphasising the need to demonstrate resilience, as a critical desired behaviour (CBI, 2019). This case study shares the integrated curriculum design, co-creation and operationalisation of “Graduate Transitions” workshops that were piloted in a compulsory final-year module across a number of programmes in a higher education institutions’ business faculty to enhance graduates “work readiness”.
Design/methodology/approach
The collaboration and leadership thinking of industry professionals, academics and career consultants designed and co-created a workshop that enhances transitioning student resilience and prepares them for their future of work. Action research gathered data using a mixed-methods approach to evaluate student and stakeholder feedback.
Findings
Evidence indicates that the workshops actively embed practical coping strategies for resilience and mindful leaders in transitioning graduates. It assures employers that employability and professional practice competencies are experienced by transitioning graduates entering the future workplace.
Research limitations/implications
Limitations to this research are clearly in the methodology and concentrating on the co-creation of an innovative curriculum design project instead of the tools to accurately evaluate the impact in a systematic manner. There was also limited time and resource to design a more sophisticated platform to collect data and analyse it with the imperative academic rigour required. Emphasis on piloting and operationalisation of the intervention, due to time and resource restrictions, also challenged the methodological design.
Practical implications
The positive feedback from these workshops facilitated integration into the curriculum at an institution-wide level. This paper shares with the academic community of practice, the pedagogy and active learning design that could be customised within their own institution as an intervention to positively influence the new metrics underpinning graduate outcomes.
Originality/value
This pioneering curriculum design ensures that employability and professional practice competencies are experienced by graduates transitioning to the workplace.
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Heather O’Brien, Devon Greyson, Cathy Chabot and Jean Shoveller
The purpose of this paper is to utilize McKenzie’s two-dimensional model of information practices to situate child feeding practices as complex, socially situated information…
Abstract
Purpose
The purpose of this paper is to utilize McKenzie’s two-dimensional model of information practices to situate child feeding practices as complex, socially situated information practices. Further, the authors examined a host of contextual factors (financial, physical, and social) that enabled and constrained information practices within the tightly controlled environment that defines the lives of young parents (YPs).
Design/methodology/approach
Methods of investigation were ethnographic in nature and data collection methods included naturalistic observation and interviews in two communities in British Columbia, Canada over a period of several years. Data collection and analysis was ongoing. During the initial stages of data analysis, a conventional approach to content analysis was used to identify key concepts, preliminary themes, and illustrative examples. Working within the broader category of child feeding practices, the authors used a constant comparative process of directed content analysis to identify sub-themes, namely, distinct physical, social, and financial influences on child feeding practices.
Findings
The YPs in this study described negotiating breastfeeding, formula feeding, and the introduction of solid foods within a heavily surveilled atmosphere with different and conflicting levels of support and information. The findings demonstrated that active seeking by YPs was often discouraged by authorities, and more passive practices of information encountering and receipt of information from proxies were accepted and expected.
Research limitations/implications
This study used McKenzie’s two-dimensional model to paint a richer picture of YPs’ information practices and their physical, geographical, financial, and social contexts.
Practical implications
These findings suggests that child feeding informational support should, rather than being prescriptive, take into account the complexities of YPs’ relationships and daily lives, as well as the social structures that shape their experiences as parents.
Social implications
Child feeding practices are influenced by a host of physical, financial, and social factors, and are situated within familial and education environments, as well as broader social and policy discourses.
Originality/value
This research utilized McKenzie’s two-dimensional model of information practices with a sample of YPs. Evidence suggested that child feeding practices were informed by active seeking, active scanning, non-directed monitoring, and by proxy, but these manifested differently for YPs than for the older expectant mothers upon whom McKenzie’s original model was derived. Using ethnographic methods, the authors situated child feeding practices as complex information practices that are informed by conflicting information, physical, social, and financial factors and intensive parenting ideologies. This reinforces the need for information science researchers to understand contextual factors that influence practices.
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Cathy H.Y. Lam, K.L. Choy and S.H. Chung
The purpose of this paper is to provide a decision support system (DSS) to enhance the performance of cross‐border supply chain, the goal of which is to improve order planning and…
Abstract
Purpose
The purpose of this paper is to provide a decision support system (DSS) to enhance the performance of cross‐border supply chain, the goal of which is to improve order planning and fulfill customer orders within the warehouse.
Design/methodology/approach
An intelligent DSS, namely order picking planning system (OPPS) with the adoption of case‐based reasoning, is proposed to support managers in making appropriate order fulfilling decisions when an order involves cross‐border activities. Similar cases in the past are retrieved and adapted in reference to the new order. A case study is then conducted to illustrate the feasibility and effectiveness of the system.
Findings
Recommendations are given to replace the objective decision‐making process in cross‐border supply chain with the help of the DSS. The warehouse order planning time has been reduced and useful information from past order records can be applied to solve new problems.
Originality/value
With the increasing demand for material sourcing across different places, cross‐border supply chain has raised the concern for manufacturers to seek lower material and rental costs. The focus on warehouse operations can increase efficiency in order delivery by considering cross‐border requirements.
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Yun‐Ying Wang, J.J. Jaw, Bruce E. Pinkleton and Cathy Morton
Because of Southeast Asia's strong economic performance in the past decade and great marketing potential, many Western marketers have increased their marketing activities in this…
Abstract
Because of Southeast Asia's strong economic performance in the past decade and great marketing potential, many Western marketers have increased their marketing activities in this area and hope for a lucrative future. Along with this strong marketing interest is a rapid increase in the number of Western advertising agencies and advertising expenditures in Southeast Asia. For example, six out of the top ten agencies in Taiwan are managed by, or work in cooperation with, American or Japanese agencies (Taipei Advertising Agency Association, 1992). According to Ogilvy & Mather, in 1985, advertising expenditures in Southeast Asia rose by almost 50 percent from 1980 to 1984. During this period, over one billion dollars were spent on mass media advertising in the region (Frith & Frith, 1990). And for the first time, U.S. agency billings from foreign sources surpassed domestic billings in 1988 (Frazer, 1990). International advertising has become a big business in Southeast Asia.
Cathy Thomas, Dave Kitchen and Adam Smith
This article describes the design and implementation of the management of aggression care plans (MOACAP) in a secure service for people with learning disability and severe…
Abstract
This article describes the design and implementation of the management of aggression care plans (MOACAP) in a secure service for people with learning disability and severe challenging behaviour. The MOACAP is a five‐part document, which has sections for descriptions of challenging behaviour, escalation patterns of the behaviour, non‐physical interventions, physical interventions and post‐incident briefing.Preliminary evaluations suggest that use of MOACAP leads to a reduction in aggressive incidents in the service. The approach should also be relevant to other forensic, mental health and challenging behaviour services and brain injury units. The MOACAP may also be relevant to services that will be affected by the National Institute for Clinical Excellence (NICE) and the National Institute for Mental Health in England (NIMHE) guidelines on the short‐term management of disturbed (violent) behaviour.
George Okechukwu Onatu, Wellington Didibhuku Thwala and Clinton Ohis Aigbavboa
Lei Zhu, Jinting Sun, Lina Zhang, Jing Du, Dezhi Li and Xianbo Zhao
It is a complex and dynamic process to provide high-quality rural infrastructure. However, there lacks a holistic performance evaluation method for rural infrastructure provision…
Abstract
Purpose
It is a complex and dynamic process to provide high-quality rural infrastructure. However, there lacks a holistic performance evaluation method for rural infrastructure provision that reflects changing rural social needs and takes a village as a whole. This study aims to develop a holistic and dynamic performance evaluation model for rural infrastructure in Mainland China.
Design/methodology/approach
This study established an evaluation index system by combining the lifecycle theory and the economy, efficiency, effectiveness and equity (4E) theory. This study developed an evaluation model by using the analytic network process (ANP) and matter-element analysis theory (MEAT). The model was validated by two representative villages in Mainland China.
Findings
The developed model can reflect dynamic social needs and effectively evaluate the overall infrastructure provision performance of a village. The weight of indicators reflects the changes in Mainland China’s contemporary rural social needs, with particular emphasis on the impact and output performance. The evaluation result shows that the overall performance of the representative villages was excellent but had a tendency toward good. Although the output performance was excellent, different input, process and impact performances resulted in different downgrade trends.
Originality/value
This study provides a theoretical basis for disaggregating the complex issue of the performance of rural infrastructure provision. The results can be used by relevant authorities to make a holistic and dynamic evaluation of the performance of rural infrastructure provision and timely revise planning and management policies.
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The purpose of this paper is to examine two significant political advertising campaigns which used the “It’s Time” slogan and to reflect on how these related to official, popular…
Abstract
Purpose
The purpose of this paper is to examine two significant political advertising campaigns which used the “It’s Time” slogan and to reflect on how these related to official, popular and commercial nationalism in Australia. The paper is primarily concerned with two main issues: identifying and examining the variety of images of Australia in two key television advertisements, and exploring the methods by which advertising agencies created positive images of Australia and Australians in the two campaigns. It specifically highlights the significance of the “It’s Time” campaign, which is relevant for scholars and advertisers seeking to understand effective political communication.
Design/methodology/approach
This paper examines television advertisements by using semiotics as the principal methodology. The research methodology devised for the advertisements consists of two main components: a shot combination analysis, also known as a shot-by-shot analysis, and a semiological reading of the visual and acoustic channels of the advertisement.
Findings
This paper examines the use of commercial nationalism in television advertising. As one of many social and cultural influences, advertisements assist the individual in understanding their notion of themselves and their relationship with the wider community – be it local, national, regional or global. The primary focus of this research is the phenomenon of commercial nationalism – the adoption of national signifiers in the marketplace. However, by examining the more general discourse on nationalism, particularly the voice of official nationalism – the promotion of nationalism by the nation-state (or those aspiring to power), the symbiotic relationship between these two complementary brands of nationalism is explored.
Originality/value
The methodology adopted for analysing the two political advertising campaigns offers conceptual and practical value. It provides a consistent set of terms and concepts for further research to build upon. The paper provides insights for the marketing or examination of advertising campaigns. The paper demonstrates the power of market research to inform a framing strategy for a political campaign. The paper contributes to the body of knowledge in this area and thus society’s understanding of these important periods in the nation’s history. In particular, the paper provides an exploration into the “It’s Time” campaign and how it mobilised a broader cultural awakening to engineer success at the ballot box in 1972. The two case studies examined in this paper are relevant to political scientists and media and communication scholars.
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Charitable Choice Policy, the heart of President Bush’s Faith‐Based Initiative, is the direct government funding of religious organizations for the purpose of carrying out…
Abstract
Charitable Choice Policy, the heart of President Bush’s Faith‐Based Initiative, is the direct government funding of religious organizations for the purpose of carrying out government programs. The Bush presidential administration has called for the application of Charitable Choice Policy to all kinds of social services. Advocates for child‐abuse victims contend that the Bush Charitable Choice Policy would further dismantle essential social services provided to abused children. Others have argued Charitable Choice Policy is unconstitutional because it crosses the boundary separating church and state. Rather than drastically altering the US social‐policy landscape, this paper demonstrates that the Bush Charitable Choice Policy already is in place for childabuse services across many of the fifty states. One reason this phenomenon is ignored is due to the reliance on the public‐private dichotomy for studying social policies and services. This paper contends that relying on the public‐private dichotomy leads researchers to overlook important configurations of actors and institutions that provide services to abused children. It offers an alternate framework to the public‐private dichotomy useful for the analysis of social policy in general and, in particular, Charitable Choice Policy affecting services to abused children. Employing a new methodological approach, fuzzy‐sets analysis, demonstrates the degree to which social services for abused children match ideal types. It suggests relationships between religious organizations and governments are essential to the provision of services to abused children in the United States. Given the direction in which the Bush Charitable Choice Policy will push social‐policy programs, scholars should ask whether abused children will be placed in circumstances that other social groups will not and why.