Ellen Goldman, Margaret Plack, Colleen Roche, Jeffrey Smith and Catherine Turley
The purpose of this study is to understand how, when, and why emergency medicine residents learn while working in the chaotic environment of a hospital emergency room.
Abstract
Purpose
The purpose of this study is to understand how, when, and why emergency medicine residents learn while working in the chaotic environment of a hospital emergency room.
Design/methodology/approach
This research used a qualitative interview methodology with thematic data analysis that was verified with the entire population of learners.
Findings
Analysis of the data revealed four different types of learning episodes, each with facilitating factors. The episodes varied in intensity, duration, and the degree of motivation and self‐direction required of the learner. One episode could prompt another. Learning occurred both individually and in social interaction in the workplace during the episode, as well as outside of the workplace environment after the experience had occurred.
Research limitation/implications
Recommendations for individuals to maximize their learning related to this chaotic work environment are identified, along with associated implications for their trainers. These suggestions advocate for current apprenticeship approaches to training to include a developmental perspective, providing effective feedback and supporting learner self‐assessment and reflection.
Originality/value
This paper makes an original contribution to the literature by describing the process of learning by emergency medicine residents in the chaotic work setting of an emergency department. The paper also expands understanding of the types of learning episodes and the factors that contribute to their occurrence. Finally, the research illustrates how the voice of the learners can be used to inform their training.
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Cécile Plaud and Bertrand Urien
Bereavement is far reaching and has a significant impact on many lives as widow(er)s are faced with countless changes to their everyday routines, their relationships and their…
Abstract
Purpose
Bereavement is far reaching and has a significant impact on many lives as widow(er)s are faced with countless changes to their everyday routines, their relationships and their consumption patterns. It is in this context that the purpose of this study is to examine the links between the meanings of bereavement for widows and the types and sources of social support sought. This deepens the understanding of the reasons for the success or failure of service encounters and thus contributes to consumer well-being.
Design/methodology/approach
A qualitative study was carried out to gain more insight into this issue. A total of 24 in-depth interviews were conducted with French widows 59 years of age and older. To fully understand the diversity of bereavement experiences, the authors examined the following factors: life trajectory, life, as the spouse’s/partner’s death, support received and/or solicited and the success or failure of service encounters.
Findings
The findings suggest that bereavement experiences hold different meanings related to the types and sources of the preferred support. The following six classes were identified: dealing with administrative and financial issues, maintaining parental roles, enduring the memories of the circumstances of the spouse’s/partner’s death, reorganizing daily life, facing the loneliness of widowhood and expressing the affects of bereavement. These classes help to identify the conditions for the success or failure of service encounters.
Originality/value
The following two avenues emerge that contribute to the well-being of widows: “loss-oriented” and “restoration-oriented” bereavement classes of meanings. The former is embodied by widows primarily seeking “nurturant support” who expect self-oriented and relationship-focused service behaviour on the part of service providers, and the latter by widows primarily seeking “action-facilitating” support who expect “task-oriented” service behaviour from service providers. These results should allow service providers to be aware of when to prioritize the task, the self and/or the relationship, to provide a successful service encounter for consumers of bereavement services.
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Spotlights the body of work with regard to the sociology of AIDS showing how this has grown over the last two decades of the twentieth century. Indicates that sexually transmitted…
Abstract
Spotlights the body of work with regard to the sociology of AIDS showing how this has grown over the last two decades of the twentieth century. Indicates that sexually transmitted infections (STIs) are affected by patterns of sexual behaviour along with drug related practices. Cites the vulnerability of low socio‐economic groups to STIs, with the use of an explanatory figure with lots of detail within it. Summarizes that health research on inequality, particularly with regard to HIV and STIs would assist greatly in determining the relevant factors.
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Catherine Rickwood and Lesley White
This purpose of this paper is to respond to calls for further research into consumer pre‐purchase decision‐making, and investigate the factors that cause a customer to make a…
Abstract
Purpose
This purpose of this paper is to respond to calls for further research into consumer pre‐purchase decision‐making, and investigate the factors that cause a customer to make a decision to save for retirement.
Design/methodology/approach
Exploratory research using eight focus groups was undertaken in Sydney, Australia with a total of 55 participants. The data were analysed using the approach suggested by Cresswell and includes coding into chunks, development of themes, interpreting, and validating findings.
Findings
Three key findings emerged from the research. First, there are certain internal, external, and risk factors that have a major impact on propensity to save for retirement. These are: involvement level, motivation, needs and wants, family influence, marketer influence, competitive options, financial risk, functional risk, and psychological risk. Second, no clear and universal gender differences in the pre‐purchase decision‐making process emerged during the focus group discussions. Finally, alternative options for spending and addressing risk negatively influence pre‐purchase decision‐making and therefore the desire or ability to save.
Research limitations/implications
This study is constrained by its exploratory nature. Consequently, future research could utilise quantitative methodology to confirm findings and allow generalisation of results. Also, a study incorporating ethnicity would add breadth to the findings.
Practical implications
Managers and policy makers benefit from understanding that marriage and turning 40 years old are highly influential to a consumer's likelihood to save for their retirement. This information is particularly useful for the development of marketing and communication campaigns.
Originality/value
This is the first exploratory study of pre‐purchase decision‐making which researches the triggers for buying complex financial services associated with saving for retirement.
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Erose Sthapit, Chunli Ji, Yang Ping, Catherine Prentice, Brian Garrod and Huijun Yang
Drawing on the theory of memory-dominant logic, this study aims to examine how the substantive staging of the servicescape, experience co-creation, experiential satisfaction and…
Abstract
Purpose
Drawing on the theory of memory-dominant logic, this study aims to examine how the substantive staging of the servicescape, experience co-creation, experiential satisfaction and experience intensification affect experience memorability and hedonic well-being in the case of unmanned smart hotels.
Design/methodology/approach
An online survey was used, with the target respondents being hotel guests people aged 18 years and older who had been recent guests of the FlyZoo Hotel in Hangzhou, China. Data were collected online from 429 guests who had stayed in the hotel between April and June 2023. Data analysis was undertaken using structural equation modelling.
Findings
The results suggest that all the proposed four constructs are positive drivers of a memorable unmanned smart hotel experience. The relationship between the memorability of the hotel experience and hedonic well-being was found to be significant and positive.
Practical implications
Unmanned smart hotels should ensure that all smart technologies function effectively and dependably and offer highly personalised services to guests, allowing them to co-create their experiences. This will lead to the guest receiving a satisfying and memorable experience. To enable experience co-creation using smart technologies, unmanned smart hotels could provide short instructional videos for guests, as well as work closely with manufacturers and suppliers to ensure that smart technology systems are regularly updated.
Originality/value
This study investigates the antecedents and outcomes of a novel phenomenon and extends the concept of memorable tourism experiences to the context of unmanned smart hotels.
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Life studies are a rich source for further research on the role of the Afro‐American woman in society. They are especially useful to gain a better understanding of the…
Abstract
Life studies are a rich source for further research on the role of the Afro‐American woman in society. They are especially useful to gain a better understanding of the Afro‐American experience and to show the joys, sorrows, needs, and ideals of the Afro‐American woman as she struggles from day to day.
Janet A. Samuels, D. Jordan Lowe and Catherine A. Finger
The supply of accounting majors has not kept pace with the increasing demand for accounting graduates. One way of increasing the number of qualified accountants, while maintaining…
Abstract
The supply of accounting majors has not kept pace with the increasing demand for accounting graduates. One way of increasing the number of qualified accountants, while maintaining desired quality, is through a non-degree program such as the Post-Baccalaureate Certificate in Accountancy. A certificate program addresses the needs of students who already have a bachelor's degree in another discipline and want to gain accounting knowledge. The purpose of this chapter is to assist accounting administrators and faculty in deciding whether a similar program would be feasible and beneficial for their school. We describe the benefits of a certificate program, which include the potential for increased enrollments and an enhanced learning environment. We discuss design alternatives and implementation issues in terms of our program and other certificate programs in the United States. We also discuss the needs and characteristics of certificate students currently enrolled in our program.
Bill Lee and Christopher Humphrey
The purpose of the paper is to outline the development of academic research in the discipline of accounting, paying particular attention to the important contribution made by…
Abstract
Purpose
The purpose of the paper is to outline the development of academic research in the discipline of accounting, paying particular attention to the important contribution made by qualitative research projects.
Design/methodology/approach
Provision of a historical trajectory based on a review of developments in academic journals, the size and breadth of the academic community and other dimensions of the academic discipline of accounting.
Findings
The review indicates that accounting has developed into a pluralist discipline in the UK. Qualitative research features in many sub‐disciplinary areas of accounting.
Practical implications
The paper identifies the sibling discipline of finance as an area where qualitative research has not developed fully. It makes some suggestions and provides some indicators of how qualitative research in the areas of accounting and finance may develop in the future.
Originality/value
The paper provides the only attempt to date to analyse and review developments of qualitative research in accounting.
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Catherine Demangeot and Amanda J. Broderick
This study seeks to adopt a holistic approach to consider how consumers perceive online shopping environments. The conceptual model proposes that consumers perceive these…
Abstract
Purpose
This study seeks to adopt a holistic approach to consider how consumers perceive online shopping environments. The conceptual model proposes that consumers perceive these environments in terms of their sense‐making and exploratory potential, and it considers the influence of these on user involvement with the web site, shopping value and intention to revisit.
Design/methodology/approach
A survey was administered to 301 respondents after they had shopped on a specific web site for eight minutes. Structural equation modelling was used to validate the measures developed and test the hypothesised model.
Findings
Sense‐making and exploratory potential are distinct constructs; exploratory potential mediates the relationship between sense‐making potential and involvement. Furthermore, involvement is essential in producing shopping value and intention to revisit.
Research limitations/implications
The study highlights the importance of the exploratory potential of web sites since sense‐making is necessary but not sufficient to involve customers with the content of a site. It reveals that, in spite of sensory limitations and consumers' possibly more instrumental orientation in online contexts, they are still very sensitive to the shopping experience for its own sake.
Practical implications
The two concepts of sense‐making and exploratory potential and their ten dimensions provide marketers with their own consumer‐focused language when discussing the aims of their web site with information systems and design specialists.
Originality/value
This study suggests that the distinction between sense‐making and exploratory potential is a pertinent and parsimonious organising framework to understand holistically how online shopping environments are perceived and impact on consumers when they shop online.