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To highlight the new service model used by Harris County Public Library and point out what has been successful.

Using a libraries new service model, key points are brought out to identify what has been changed, and why these changes are important.

By changing its service model and design approach, Harris County Public Library has been able to maintain staffing levels and use space more efficiently as library use has increased.

Uses examples that can benefit other libraries on using space and staffing efficiently.

Providing convenient access to journals for users in a geographically dispersed university was a challenge for the Pennsylvania State University Libraries’ Full‐Text Implementation Group. The group established and implemented procedures for providing full‐text access to general interest periodicals to all Penn State users, both in the libraries and remotely. This paper discusses the formation of the group, addresses the decisions made about providing full‐text, the procedures established to implement and promote full‐text, the problems encountered during implementation, and the future of full‐text access at Penn State.

A publication issued by the Department of Health Wellington, New Zealand, contains the following interesting article which recently appeared in the Wellington “Evening Post”:—

This list of 41 “Stupid Things that Libraries Do” was largely culled from public library practitioners’ postings on the PUBLIB electronic discussion list. Libraries must take action to ensure that their operations, and particularly their public services, are unhampered by these common bad practices. By identifying possible failings in advance, librarians can better place themselves to meet the expectations of their users, and provide the professional service expected of them.

The purpose of this paper is to understand mobile device (MD) use in a festival context. Festivals offer a range of opportunities and activities to use a MD making this context ideal for understanding digital experiences during leisure. The guiding research question asked how do festival attendees use MDs at festivals. The Typology of Human Capability (THC) provided a framework to enhance the understanding of digital experiences at festivals.

This research involved six festival case studies where semi-structured interviews were conducted with attendees on-site. Interview questions focused on how festival attendees used MDs during the festival. Data were analyzed using directed content analysis guided by the THC.

On-site interviews with 168 attendees revealed that data support the THC dimensions and constructs (sensing, linking, organizing and performing). This typology advances the understanding of the range of digital customer experiences currently available at festivals.

The addition of context to the THC is recommended to enhance its utility in application. As a limited number of festivals were included, the specific findings may not apply to all festivals but the implications are relevant to a range of festivals.

Operational definitions of the THC constructs within the festival setting were identified and provide opportunities for developing digital experience offerings.

This study provided the first comprehensive examination of MD use in festival contexts and in so doing offered data in support of Korn and Pine’s (2011) THC. The findings reveal opportunities for modifying the THC to increase its applicability in a range of settings.

This study aims to develop immersive scenarios (immersive videos) to foster generalization of learning while addressing social cognition, a factor associated to violence in schizophrenia. The authors sought to develop immersive videos that generate a sense of presence; are socially realistic; and can be misinterpreted and, if so, lead to anger.

A multiphase mixed method was used to develop and validate the immersive scenarios. The development phase consisted of preliminary interviews and co-design workshops with patients (n = 7) and mental health practitioners (n = 7). The validation phase was conducted with patients (n = 7) and individuals without mental disorders (n = 7).

The development phase led to the creation of five scenarios (S1, S2, S3, S4, S5); they included social cues which could lead to self-referential and intentional biases. Results of the validation phase showed that all scenarios generated a sense of presence and were considered highly realistic. Three scenarios elicited biases and, consequently, moderate levels of anger (annoyance).

Immersive videos represent a relevant and accessible technological solution to address social-cognitive domains such as self-reference bias.

No intervention using immersive technologies had been developed or studied yet for individuals with schizophrenia at risk of violence in secure settings. This project demonstrated the feasibility of creating immersive videos which have relevant attributes to foster generalization of learning in the remediation of social-cognitive deficits.