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The challenge is to manage the organization's culture so that you can tap the company's strengths to achieve superior performance and identify its weaknesses in time to overcome them before they cause serious damage.

March 2020 signaled school closures and moves online for many institutions, but an online EdD program at a midsize, Christian university featured fewer than-expected programmatic changes. Because of its modality, program operations continued with relatively few changes. Although COVID-19-related campus closures did not interrupt these students’ scheduled courses, they substantively impacted their personal and professional lives. As a result, the authors in the program-specific writing center serving these students found themselves helping them navigate not only stresses related to the already-strenuous task of writing a dissertation but also personal and professional anxieties related to the COVID-19 pandemic. The purpose of this study is to explore and reflect on the strategies employed by a program‐specific writing center to support doctoral students during the COVID‐19 pandemic, focusing on relaxed scheduling policies, emotional support beyond writing, and fostering deeper interpersonal connections to address the unique challenges students faced during this period.

The authors conducted an autoethnographic exploration of their experiences to consider and examine effective strategies for supporting students in times of stress. The authors guided this inquiry by reviewing logs, notes and video recordings of sessions held or rescheduled in Spring 2020.

The authors identified three major themes in how they adjusted their approach to considering the pandemic: relaxed scheduling policies, emotional support beyond the writing process by permitting students to set the writing aside while they focused on the more immediate concerns emerging from the rapid onset of pandemic life and intentionally using the opportunity to form deeper interpersonal connections with students in their home environments.

As institutions reflect on lessons learned during pandemic stresses, closures and mandates, intentional exploration and reflection allow for a greater understanding of what improvements the authors can make to future practice. This uniquely positioned study offers a valuable perspective on supporting students through crisis.

Epidemics and pandemics can result in sudden morbidity and mortality as well as social and economic disruption. However, the humanitarian logistics and supply chain management (HLSCM) field has been mostly focusing on life saving operations after natural disasters such as earthquakes and hurricanes. There is no research within the HLSCM literature neither on the unique properties of vulnerable groups, nor their underlying risk factors or how to mitigate them. The COVID-19 pandemic highlighted the uniqueness of some vulnerable groups and motivated us to conduct a structured literature review to identify research needs in HLSCM with regards to vulnerable populations.

The authors conduct a systematic review of literature on the intersection of epidemics/pandemics, humanitarian operations and vulnerable populations. They utilize the Scopus database to search for peer-reviewed journal articles published in English. Our search results in 366 articles which we reduced to 139 after filtering.

There is no research within the HLSCM literature on the unique properties of various vulnerable populations. The authors show that HLSCM scholars can contribute to literature by investigating operational and logistical challenges of serving vulnerable populations through multi-disciplinary research, research on the intersection of public health and supply chain management, research on the intersection of ethics and operations management, and research on cross-sectoral partnerships.

The authors’ work is limited to peer-reviewed journal articles published in English. They did not include books, conference proceedings and think-tank or NGO reports. However, the authors do recognize that these sources can be very valuable.

To best of authors’ knowledge, this is the first study to review the literature on vulnerable populations under the threat of epidemics and pandemics.