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The subject of invisible disabilities is becoming more prevalent in the workplace. Invisible disabilities (as defined by the Invisible Disabilities Association) refers to symptoms such as “debilitating pain, fatigue, dizziness, cognitive dysfunctions, brain injuries, learning differences and mental health disorders, as well as hearing and vision impairments.” There are times when employees are hesitant to disclose their invisible disability to their employer or coworkers, which means that accommodations for disabilities may not be requested or made. Accommodations made in the workplace for invisible disabilities can include flexible schedule, special software for assisting with scheduling or prioritizing tasks, or architectural changes such as a standing desk. The paper aims to discuss these issues.

For this literature review, articles on invisible disabilities and accommodations were researched and used to support the importance of accommodations in the workplace.

Invisible disabilities are affecting the workplace and must be addressed. Those struggling with invisible disabilities need to consider sharing information about their disability with their employer as well as requesting accommodation. The question of whether or not to inform coworkers should be left to individual employees and what they feel comfortable divulging. More research needs to be done on how to create learning opportunities and sensitivity in the workplace to those with invisible disabilities. Perhaps training should be offered at the time a new employee begins work.

This literature review is of value because it speaks to an important issue facing today’s workplaces – invisible disabilities and accommodations. Mental illnesses are an invisible disability and as more people are diagnosed and enter the workforce, employers are faced with an increasing demand to meet the needs of these workers. Educating employers and employees on the topic of invisible disabilities and accommodations paves the way to a greater and more productive workforce.

This paper aims to highlight how librarians at Texas Tech University Libraries are thinking outside the box. Librarians launched services in a number of directions by creating new service points through videos, QR code signs, and roving reference. Personal librarians use videos to introduce themselves, allowing the patron to relate to the librarian on a personal level. Signs with QR codes are posted in areas of the library to assist patrons in locating materials, rooms, or services. Roving reference allows librarians to step out of the library, meeting patrons' needs across campus.

The literature is limited on libraries utilizing videos to promote librarians and roving reference. This paper examines in detail services deployed in the last two years at Texas Tech University Libraries.

The reaction to these services has been mixed. Students responded that videos and roving reference have a personal touch and meet patrons at their point of need. Students have not adopted the QR code technology.

Unfortunately, these new services do not have long‐term statistics to evaluate.

The paper acts as a guide to implementing marketing in academic libraries, QR codes, and reference services off the desk. Other libraries can implement the services described.

The novelty of this research is the creative way the librarians approached the needs of the patrons.