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The purpose of this study is to investigate the relationship between African–American undergraduate students, racial microaggressions (RMAs) and college retention rates.

Data were obtained from a survey given out to African–American undergraduate students, recruited from a large, midwestern, predominantly white public university (n = 53).

The results indicate that students did experience a wide range of microaggressions. Furthermore, the data revealed a statistically significant relationship between the participants’ perceptions that others viewed them as if they were foreigners and did not belong to the place and the participants’ thoughts about dropping out during the ongoing semester [r(51) = 0.338, p = 0.05]. The results suggest that African–Americans frequently experience RMAs while on campus but these experiences are not significantly tied to their intentions to complete the ongoing semester or return for the subsequent semester.

This study shows that African–American students felt disconnected from the campus that they attend. This information may allow for faculty and staff members to assist in making students feel more welcomed and included in the classroom and on campus.

This is one of the few studies to provide evidence of the relationships between African–American undergraduate students, RMAs and college retention rates. In addition, most studies looking at the relationship between RMAs and retention are qualitative in nature. The use of a quantitative approach helps us eliminating possible observer bias and increasing sample size.

Annual increases in the number of parenting referrals made to a learning disability team over a ten‐year period led to this audit. The increase in the number of these referrals highlights a growing need for services to support parents with learning disabilities, to ensure that children remain in the family home wherever possible. Previous research has identified several factors that may reduce a learning‐disabled parent's ability to parent his or her children effectively, including social and familial issues. This audit aimed to examine the relationship between parents' demographics and children's outcomes, specifically whether children were removed from the family home. Information was gathered from the files of both the learning disability team and social services, and involved all parenting referrals made to this team between 1994 and 2003. The findings of this audit suggest that the earlier services can become involved with parents, the better the outcomes for their children will be. If services do not become involved early on, the children are more likely to have developmental problems, and once child protection proceedings have begun there is a very high likelihood that children will be removed from the family home.

Compilation of numeric data has been of interest to mankind since ancient times. Collections of astronomic observations permitted the production of systematic calendars for great nations like the Mayans, Egyptians, Babylonians and Jews. Extensive sets of data were available to early navigators and pioneer physicists of medieval times. A well known example of data compilation was the celebrated Alfonsine Tables. The tables were completed in 1252 under the direction of Isaac ben Said and Yehuda ben Moshe Cohen during the rule of Alfonso X. of Castile. For three hundred years this was considered to be the best planetary data collection. Another famous astronomical data compilation was Caroline Herschel's Catalogue of Stars published in 1798. In the last decade there has been an increased need for precise information by government agencies, private industries, the business world and academic institutions. The continuing acknowledgement of the need for quantitative data contributed to the quick development and marketing of many databases that contain numerical and other factual information.

This paper aims to understand consumers’ response to the trust repair mechanisms adopted by corporate brands in a service sector context following prominent trust damaging organizational transgressions.

Adopting a qualitative approach, six focus group discussions are used to investigate three high-profile consumer trust erosion cases within the service sector.

Consumer trust varies by context. Despite the severity of trust damage, corporate brands can recover trust towards their brands amongst consumers not directly affected by transgressions. Not all trust repair mechanisms are equally applicable to all service contexts, and re-branding could be used as a trust repair mechanism. Corporate brands in the service sector should focus on sense-making, relational approaches and transparency. Orchestration of trust repair mechanisms needs to be integrated within the trust rehabilitation processes.

This study illustrates it is important to reconsider trust repair processes to accommodate context and integrate post-transgression consumer research.

Successful corporate brand rehabilitation of consumer trust requires examination of the trustworthiness dimensions consumers express before and after the transgression to select the most appropriate trust repair mechanisms. Findings suggest organizations also have preventative trust repair management programs.

This research is the first to empirically apply the conceptual framework of Bachmann et al. (2015) to explore consumer responses to the trust repair mechanisms adopted by corporate brands by context.

This chapter uses the case of Tay as a basis for exploring Artificial Intelligence (AI) and its implications for corporate social responsibility (CSR). We explore issues with AI in relation to two of Roome's (2005) CSR agendas – responsible business practices and consumer responsibility. Then, we build a framework for approaching AI that connects user and designer perspectives, pointing out key concepts and opportunities for public relations (PR) professionals to engage with both uses for and development of AI in the workplace. We point out the ability of AI, as a technology, to turn the action of connecting to publics from a front office to a back office endeavor. Also, we advocate for PR's need, as a field, to rethink potential changes resulting from the integration of AI into organizations which can affect PR practice at a fundamental level. Finally, we propose ways for PR practitioners, educators, and researchers to consider integrating this understanding of AI into their work.

There exist many forms of discrimination. Different societies have developed varying approaches to the problem but most have evolved some legal prohibition. Of course there are many other ways in which the problem of discrimination can be tackled and this article will touch on some of those. However here the principal concern is with the law both as a tool for redressing disadvantage and as a social signal of the seriousness with which inequality is viewed.

This chapter investigates the history, antecedents and drivers for the latest Fire and Rescue National Framework for England, published in 2018. It reviews the previous five national frameworks published since the first was introduced in 2004 and evaluates them against the model outline in Chapter 2. The authors suggest that that political expediency and speed of delivery have played a greater role in their development than improving services, increasing public safety and providing assurance to the public. It therefore highlights some key areas for improvement in both the national framework and in its implementation.

Multiple forces that shape the identities of adolescents and young adults also influence their subsequent career choices. Early work experiences are key among these forces. Recognizing this, youth service programs have emerged worldwide with the hope of shaping participants’ future trajectories through boosting engagement in civically oriented activities and work. Despite these goals, past research on these programs’ impact has yielded mixed outcomes. Our goal is to understand why this might be the case.

We rely on interview, archival, and longitudinal survey data to examine young adults’ experiences of a European youth service program.

A core feature of youth service programs, namely their dual identity of helping others (i.e., service beneficiaries) and helping oneself (i.e., participants), might partly explain the program’s mixed outcomes. We find that participants focus on one of the organization’s identities largely to the exclusion of the other, creating a dynamic in which their interactions with members who focus on the other identity create challenges and dominate their program experience, to the detriment of a focus on the organization and its goals. This suggests that a previously overlooked feature of youth service programs (i.e., their dual identity) might prove both a blessing for attracting many diverse members and a curse for achieving desired outcomes.

More broadly, our results suggest that dual identity organizations might attract members focused on a select identity, but fail to imbue them with a blended identity; thus, limiting the extent to which such organizations can truly “redirect” future career choices.

Reports on a study undertaken to explore the implications of planned changes to the way client services are organized in Employment Service Jobcentres (ESJs). Surmises that space use measures can be used to improve the layout of ESJs as environments for interfacing job and benefit information with the public. Concludes that information access is the key problem in layout design, and that the study′s methodology may be valuable for other organizations.