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Article
Publication date: 14 August 2024

Catherine Viot, Charlotte Lecuyer, Caroline Bayart and Agnès Lancini

The purpose of this research is to investigate the influence of service provider benevolence trust and privacy concerns on the intention to adopt smart services (SS), in line with…

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Abstract

Purpose

The purpose of this research is to investigate the influence of service provider benevolence trust and privacy concerns on the intention to adopt smart services (SS), in line with the privacy paradox. It also seeks to analyze the role of smart connected product (SCP) usage, between current and potential users.

Design/methodology/approach

The study specifically focuses on one type of SS: smart-connected car insurance based on the “pay as you drive” and/or “pay how you drive” principle. Data were collected through an online survey of 362 French drivers. Hypotheses are tested using structural equation modeling and a multigroup confirmatory factor analysis.

Findings

The results show that trust in the benevolence of the service providers positively influences the intention to adopt SS, regardless of how familiar consumers are with SCP. Conversely, privacy concerns have a negative impact on such intention, but this effect only occurs among consumers who already own SCP.

Practical implications

From a managerial perspective, this research could help service providers to successfully develop and promote SS, by establishing a relationship based on benevolence and transparency regarding the use of personal information. In addition, managers should promote SS differently when addressing SCP users, seeking to reassure them or avoid addressing privacy concerns.

Originality/value

Our study adds to the privacy paradox theoretical framework by empirically analyzing drivers of SS adoption. It highlights the key but distinct roles of privacy concerns and benevolence trust.

Details

Journal of Consumer Marketing, vol. 41 no. 6
Type: Research Article
ISSN: 0736-3761

Keywords

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Book part
Publication date: 2 November 2009

Caroline Bayart, Patrick Bonnel and Catherine Morency

Data fusion and the combination of multiple data sources have been part of travel survey processes for some time. In the current context, where technologies and information…

Abstract

Data fusion and the combination of multiple data sources have been part of travel survey processes for some time. In the current context, where technologies and information systems spread and become more and more diverse, the transportation community is getting more and more interested in the potential of data fusion processes to help gather more complete datasets and help give additional utility to available data sources. Research is looking for ways to enhance the available information by using both various data collection methods and data from various sources, surveys or observation systems. Survey response rates are decreasing over the world, and combining survey modes appears to be an interesting way to address this problem. Letting interviewees choose their survey mode allows increasing response rates, but survey mode could impact the data collected. This paper first discusses issues rising when combining survey modes within the same survey and presents a method to merge the data coming from different survey modes, in order to consolidate the database. Then, it defines and describes the data fusion process and discusses how it can be relevant for transportation analysis and modelling purposes. Benefiting from the availability of various datasets from the Greater Montréal Area and the Greater Lyon Area, some applications of data fusion are constructed and/or reproduced to illustrate and test some of the methods described in the literature.

Details

Transport Survey Methods
Type: Book
ISBN: 978-1-84-855844-1

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Publication date: 2 November 2009

John W. Polak and Eric Cornelis

Abstract

Details

Transport Survey Methods
Type: Book
ISBN: 978-1-84-855844-1

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Article
Publication date: 8 April 2014

Caroline Bayart, Sandra Bertezene, David Vallat and Jacques Martin

– The purpose of this paper is to investigate if the use of “serious games” with students can improve their knowledge acquisition and their academic performance.

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Abstract

Purpose

The purpose of this paper is to investigate if the use of “serious games” with students can improve their knowledge acquisition and their academic performance.

Design/methodology/approach

The research is an exploratory investigation resorting to the use of a serious game to evaluate the evolution of the students’ competencies in project management, through questionnaires processed using a structural “learning model.”

Findings

This research shows indeed that the use of “serious games” improves the knowledge acquisition and management competencies of the students with the evidencing of significant factors contributing to this improvement.

Practical implications

The findings of this research show that serious games can be an effective tool to be used in teaching students particularly as traditional methods are less and less accepted by today's students.

Originality/value

Although the use of games is not something new in education, it is still limited in teaching practices in higher education. This experiment can help lecturers and trainers to resort to them in their pedagogy and to conceive them according to variables that can enhance their effectiveness.

Details

The TQM Journal, vol. 26 no. 3
Type: Research Article
ISSN: 1754-2731

Keywords

Available. Content available
Book part
Publication date: 2 November 2009

Abstract

Details

Transport Survey Methods
Type: Book
ISBN: 978-1-84-855844-1

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Article
Publication date: 14 September 2012

Ngambouk Vitalis Pemunta

The purpose of this paper is to examine the structural factors responsible for why “donor darling” has not changed the pitfalls of stagnation and lifted post‐conflict Sierra Leone…

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Abstract

Purpose

The purpose of this paper is to examine the structural factors responsible for why “donor darling” has not changed the pitfalls of stagnation and lifted post‐conflict Sierra Leone out of poverty.

Design/methodology/approach

The study adopts a bottom‐up approach (“through the eyes of the poor”) and a combination of primary and secondary research methods – substantial desk research to investigate and review documentation related to the project and field interviews with development stakeholders at the national, district, and community levels with humanitarian aid workers, local civil society organisations, international non‐governmental organizations (NGOs) and national government officials.

Findings

It is argued that aid without the necessary local institutional structure for effective coordination and stringent aid conditionality – and therefore narrow focus – has stifled sustainable socio‐economic development initiatives. The international community's narrow definition and support for liberal peace, in tandem with the overarching neoliberal economic paradigm and failure to embrace an inclusivist approach to peacebuilding, has further stonewalled effective reconstruction, growth and development.

Originality/value

The paper calls the attention of development NGOs to be self‐reflexive, “wear native spectacles”, coordinate their actions and avoid “development as dependence”, by prioritizing what matters most to the beneficiaries of development. The basis of effective and sustainable socio‐economic development is institutional building.

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