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This case study aims to explore how coaching capability and leadership behaviors were developed at Ageas UK in order to improve business performance and create a cultural change at all levels of the organization.

Following its introduction in early 2010, the Full Potential Group “High performance through coaching” program continues to deliver highly‐pragmatic, experiential and business focused workshops across the Ageas UK management teams. The workshops incorporate a two‐day session together with a one‐day follow‐up six to eight weeks later.

With close to 150 of its management community having taken part in the program to date and receiving ongoing support from L&D to cascade and sustain the key principles, the return on investment at Ageas UK has been significant. Business performance gains from both a sales revenue and customer “upgrade” perspective have been considerable and managers are feeling more empowered and better able to lead, guide and support their teams.

The article shows that the key success factors for embedding coaching into Ageas' company culture and making it stick long‐term are: pro‐active support from the board and senior management teams; fully aligning the coaching program to the Ageas UK business strategy; creating a “full potential” transformational attitude and mindset of continual development and improvement; and executing a comprehensive sustainability plan.

Forensic mental health programs (FMHPs) in Ontario, Canada provide rehabilitation and supervision services. However, models available to guide their delivery are primarily adapted from fields outside of forensic mental health. To partially fill this gap, this paper aims to provide a general review of the process a multi-professional team took to develop the Integrated Forensic Program [IFP]-Ottawa Model of Risk Management & Recovery.

Working groups were initiated to identify the needs of patients in their local setting, conduct a literature review on care delivery models in forensic mental health and build a service delivery model specific to forensic mental health.

The resulting model places patient engagement at its centre and encompasses eight domains of need that contribute towards the patient’s recovery and the management of the safety risk they pose to the public, namely, the basic needs, diversity and spirituality, social, occupational, psychological, substance use, physical health and mental health domains.

The IFP-Ottawa Model of Risk Management & Recovery provides a framework to which therapeutic group services for persons in FMHPs can be aligned.

The leadership teams in FMHPs could use this framework and the method used for its development to ensure group services provided at their FMHPs are evidence-informed and coincide with their patients’ specific needs.