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The opening of the new library in September 1998 provided Croydon College with a wonderful spacious all‐encompassing learning environment. The 3,000 square metre area contains library services, media production services, flexible learning and open access IT services, flexistudy and careers services. The project, initially described as Croydon’s Millennium Dome, was likened to a swimming pool because of the range of activity and opportunity with a shallow supportive activity end and a deep study end. The design and building of a new library is every librarian’s dream and usually every librarian’s nightmare. This article describes the flexible approach and teamwork that enabled this project to be completed to meet as many differing needs as possible.

Carol O'Reilly is the Executive Vice President of a regional bank in the New York metro area. She is evaluating an investment in online banking as an extension of bank services. Her bank, East Side Bank, is one of the most productive in the U.S. In fact, it was named America's most efficient bank in 1998. This became a cornerstone of their marketing strategy and they fiercely protected their efficiency ratio. She received a visiting contingent of bankers from Finland. Their use of technology and online banking was far more developed than most U.S. banks. Yet they were not nearly as efficient as the top U.S. banks. They discovered on their visit, that their cross selling had suffered as their online capability advanced. The U.S. bank customer was more profitable because they used multiple bank services and were willing to pay higher fees for the personal contact. This case centers on the implications of this revelation to East Side Bank.

The primary subject matter of this case concerns the potential impact of the adoption of online banking to a commercial bank. Secondary issues include strategic decision making in the banking industry and a comparison of the impact of technology on banks in Finland and the U.S.

The case has a difficulty level of three, which makes it appropriate for a junior level course. The case is designed to be taught in ½ hours and requires about 3 hours of preparation. It is designed for use in Strategy, Marketing, Money and Banking, or International Business courses.

Over the last 20 years, food banks in Australia have expanded nationwide and are a well-organised “industry” operating as a third tier of the emergency food relief system. The purpose of this paper is to overview the expansion and operation of food banks as an additional self-perpetuating “tier” in the response to hunger.

This paper draws on secondary data sourced from the internet; as well as information provided by Foodbank Australia and Food Bank South Australia (known as Food Bank SA) to outline the history, development and operation of food banks. Food banking is then critically analysed by examining the nature and framing of the social problems and policies that food banking seeks to address. This critique challenges the dominant intellectual paradigm that focuses on solving problems; rather it questions how problem representation may imply certain understandings.

The issue of food banks is framed as one of food re-distribution and feeding hungry people; however, the paper argue that “the problem” underpinning the food bank industry is one of maintaining food system efficiency. Food banks continue as a neo-liberal mechanism to deflect query, debate and structural action on food poverty and hunger. Consequently their existence does little to ameliorate the problem of food poverty.

New approaches and partnerships with stakeholders remain key challenges for food banks to work more effectively to address food poverty.

While the food bank industry remains the dominant solution to food poverty in Australia, debate will be deflected from the underlying structural causes of hunger.

This paper contributes to the limited academic literature and minimal critique of the food bank industry in Australia. It proposes that the rapid expansion of food banks is a salient marker of government and policy failure to address food poverty.

Considers the likely effects of EMU and the introduction of the euro on the “fragmented” European banking industry. Recognizes that transition to the euro will be expensive in terms of equipment, training, customer care etc.; and that some new products and services will be demanded (e.g. cross‐border cash management systems, euro‐denominated bonds etc.) while others will decline (e.g. foreign exchange hedging, commercial loans etc.). Refers to US experience to identify growth opportunities and discusses the current and future impact of increased competitition in the new market; and strategies for surviving it.

How can organisations and their key stakeholders, including the financial markets, benefit from the increased understanding of the role of intangibles in value creation in listed firms? One response is to challenge the finance industry to create innovative investment products based on analysis of intangibles, including human capital (HC), which can act as a lead indicator of future financial performance. This may require qualitative research specialist expertise in finance houses. The purpose of this paper is to address these issues.

The paper uses qualitative data from the trading floor of Merrill Lynch in Sydney and Hong Kong, drawing on participatory action research, by the first author. It also draws on field research interview data with biotechnology executives, using a case study approach, by the second author.

The findings suggest that finance industry may need to move beyond the use of indices and ethical investment screens to more clearly understand the role of intangibles, such as HC, in value creation.

This paper described the evolution of a set of HC analysis models, and applies them to the biotechnology industry. The results indicate that more qualitative information on listed companies can be analysed and interpreted to make the investment process more transparent to all stakeholders, including securities analysts. This may influence other researchers to extend these approaches to improve the quality of intangibles analysis.

Currently in Great Britain 12.9% of the workforce are unemployed — over three million people. Within this overall total there are considerable variations in the levels of employment in different parts of the country. Even within individual local authorities there will be sizeable differences in the actual size of unemployment from one town to another.

The purpose of this article is to propose a conceptual framework for elucidating cross‐cultural paradoxes in dispute resolution and present a case study of a hybrid process that combines aspects of interest‐based mediation and indigenous dispute resolution in order to inform the design of conflict management systems in multinational enterprises (MNEs). Design/methodology/approach – A case study approach utilizing participant observation and informant feedback is used to present an organizational intervention in the Sri Lankan subsidiary of a European MNE. Discussion of the case is framed by theories of culture and conflict and a literature review of indigenous dispute resolution in Sri Lanka. Findings – The case illustrates how one MNE developed a culturally appropriate conflict management system in its subsidiary by crafting an innovative, informal channel for managing conflict and systematically embedding it into the organization alongside its formal conflict management process. Research limitations/implications – The case study approach limits the generalizability of the results. Future research should include a larger sample of countries, organizations, and dispute resolution practices, and incorporate feedback from employees to better assess the efficacy of the intervention. Practical implications – MNEs have an untapped opportunity to develop innovative approaches for managing conflict in their subsidiaries by melding interest‐based and indigenous mediation processes to develop culturally appropriate conflict management systems. Originality/value – This paper contributes to the literatures on cross‐cultural conflict management and conflict management systems design by presenting an innovative approach to the application of hybrid dispute resolution mechanisms in MNEs. This study provides valuable insights for international managers, conflict systems design practitioners, and cross‐cultural conflict scholars.

Are public officials held accountable for political scandals? Existing scholarship typically focuses on voters' response to scandals showing politicians are often punished at the polls for scandals. Specifically, they are more likely to be punished for the abuse of public office for personal gain than for scandals involving personal affairs. That said, not all politicians implicated in scandals seek reelection. Although difficult to observe, many politicians may be pushed out of office by their political party before they have an opportunity to stand for reelection – resigning or retiring before the next election. Others are appointed and consequently never stand for election. We collect a new dataset to understand how scandals affect politicians' careers and whether public officials are held accountable at other junctures. We trace the pathways of politicians implicated in scandals. We document the type and onset of scandals, individuals' reactions to scandals, and whether and when they leave office. Our novel data contribution provides rich descriptive statistics on corruption in the US Congress over time, with new insights into the conditions under which scandals end politicians' careers. The common patterns and significant differences revealed in these data suggest that the impact of scandals on public officials' careers may have less to do with the nature of the scandal or the specific actions undertaken by those implicated and may depend more on the actions of political parties.