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The purpose of this paper is to explore the moderated effect of family involvement on the relationship between information and communication technology (ICT) and firm performance.

According to agency and transaction cost theories, distinctive family business characteristics provide a unique context that favours a more efficient use of ICT. The authors perform a multivariate analysis that includes the moderating effect of family involvement and considers the possible endogeneity of the ICT variable.

The results, using a large panel of Spanish manufacturing firms, confirm the importance of family involvement for explaining differences in terms of the impact of this technology in family and non-family businesses. The relationship between ICT and performance is stronger for family firms than for non-family firms.

The paper provides new evidence for the academic literature on ICT impact and family firms. It corroborates the importance of using an organizational perspective to explain differences in the effect of ICT on performance.

Family firms should understand the opportunities that family involvement offers regarding ICT impact on performance, and exploit this moderating effect to achieve competitive advantages.

No previous studies deal with the impact of family involvement on ICT-performance analysis. This study fills this gap and increases the understanding of how family business involvement moderates the ICT-performance relationship.

Este trabajo explora el efecto moderador de la participación familiar en la relación entre las tecnologías de la información y la comunicación (TIC) y resultados de la empresa.

De acuerdo con la teoría de Agencia y la teoría de los costes de transacción, las características distintivas de las empresas familiares proporcionan un contexto único que favorece un uso más eficiente de las TIC. Se lleva a cabo un análisis multivariante que incluye el efecto moderador de la participación de la familia y recoge la posible endogeneidad de la variable TIC.

Los resultados, obtenidos a partir de un gran panel de empresas manufactureras españolas, confirman la importancia de la participación de la familia para explicar las diferencias en términos del impacto de esta tecnología en las empresas familiares y no familiares. La relación entre las TIC y el rendimiento es más fuerte en las empresas familiares que en las no familiares.

El artículo proporciona nueva evidencia sobre el impacto de las TIC y sobre las particularidades de las empresas familiares. Se corrobora la importancia de utilizar un punto de vista organizativo para explicar las diferencias en el efecto de las TIC en el rendimiento.

Las empresas familiares deben entender las oportunidades que ofrece la participación de la familia en relación con el impacto de las TIC en el rendimiento, y explotar este efecto moderador para lograr ventajas competitivas.

No hay estudios previos sobre el efecto de la participación de la familia en el análisis del impacto de las TIC en el rendimiento. Este estudio ofrece evidencia al respecto y una mayor comprensión del papel moderador de la participación familiar en la relación TIC-rendimiento.

This paper aims to clarify the relationship between institutional framework, concentration of ownership in family firms and results.

Data comprises two samples of family firms from eight Latin American countries and Spain in the year 2010. The first sample contains the largest 20 corporations from each country. The second comprises the 20 largest listed family corporations in each country. To test the hypothesis, the study uses ordinary least squares.

First, firms located in countries with a higher than average quality of the institutional and regulatory frameworks are less concentrated in ownership than firms located in countries with lower than average quality and development of institutional and regulatory framework. Second, the influence of the concentration of the ownership in the performance is more important in countries with higher developed institutional and regulatory frameworks. Finally, first-generation large family firms obtain higher results than large family firms in second generation or beyond.

The study is limited to one year and there are few family firms in Latin American countries. The study only considers some features of ownership, and there is no information about board of directors ' composition.

Institutional framework determines concentration of ownership in family firms and the influence of concentration of ownership in performance.

The study provides new evidence in areas of corporate governance and family firms, analysing a sample of Latin American and Spanish firms, representatives of the civil legal system and a weaker institutional framework. The study uses the corruption perception index like a control variable.