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To improve access to implicit knowledge by tunnel construction engineers.

The strategy was to strengthen the informal networks by improving codification and diffusion of this knowledge. Project members tried to do that by searching for ways that make sharing, expressing and retrieving knowledge easier. Therefore they looked at networks, documents, organizations etc. The results are realized in a working prototype. The prototype makes use of the concept of a knowledge map integrated with a database with grey literature.

In general the evaluation of the Tunnel Center prototype has been positive in terms of the project's research questions.

The most important lesson learned is that information needs of the different user groups seem to differ more than was realized in the beginning. The project team is very keen to work on this problem in a possible next phase of the project.

The knowledge developed in the project can be used by professionals who share the same subject. Communities of practice, organizations etc. which want to share their knowledge could also be interested.

The concept of the knowledge map is quite new. The combination of it with a database with grey literature is unique. It has value for all who work in this area.

Literature addressing psychosocial factors’ relation with knowledge sharing in healthcare organizations is still scarce, being of extreme shortage in specific environments, such as healthcare research centers. This paper investigates the impact of psychosocial factors as antecedents of knowledge sharing between healthcare research peers in such environments.

By expanding on the theory of reasoned action (TRA), the authors follow a mixed-methods design to study the relation between perceptions of psychosocial factors and knowledge sharing in healthcare researchers. A quantitative approach uses a structural equation modeling (SEM) to test the links in an original model. A fuzzy-set qualitative comparative analysis (fsQCA) identifies alternative configurations that lead knowledge sharing intention and its absence as well as the knowledge sharing behavior and its absence considering additional sample characteristics.

Findings show evidence of the proposed psychosocial antecedents' effect on knowledge sharing. Additional configurations of causal conditions that lead to the presence or absence of the intention and knowledge sharing behavior are discussed, with emphasis on both psychosocial antecedent configuration and sample characteristics.

This study identifies the influence of both psychosocial and team characteristic aspects leading to knowledge sharing behavior between healthcare researchers. The importance of a rich social network lying on trust is vital for a sharing environment inside research environments. Given the complex nature of behavioral intentionality, additional findings allow an articulation between individual characteristics, substantiating the proposition of complex configurations between antecedents that hints for team configuration strategies and managerial practices in healthcare research teams.

Sport events have become an important component of many city marketing plans. Media coverage is believed to increase awareness of the host city. This study reports the results of a content analysis of 2002 NCAA Women's Final Four telecasts. Event logos provide the most exposure for the host city, with little obtained via city images. Icons were found to effectively differentiate the city from competitors. Practical implications and future research extensions are suggested.

The aim of this survey study among N=180 Dutch teachers was to examine the moderating role of calendar age and proactive personality in the relationships between developmental opportunities, on the one hand, and work engagement and self-perceived employability, on the other. The paper aims to discuss these issues.

Hierarchical regression analyses have been used, illustrated by means of quotes – gathered through open questions in the survey – to support the quantitative findings.

A significant interaction effect between calendar age and developmental opportunities in relation to self-perceived employability, but not to work engagement, has been found, revealing stronger positive effects for developmental opportunities among older workers than among younger ones.

The present study provides a starting-point for further research on professional development in other occupational settings.

The use of age-conscious developmental opportunities is a powerful tool in encouraging life-long learning.

Improvement in teachers’ engagement and employability will enhance their performance, will consequently lead to better pupil performance, and will contribute to the wider status of the profession, meaning that more young talented people will seriously consider working in the field and thereby helping to address the urgent need for more teaching staff.

This study increases the knowledge of professional development among teachers and examines to what extent age and proactivity play a role in this regard. The results of the empirical work challenge dominant views on age-related declines and losses, and invite the authors to continue scholarly work in this field focussing upon long-term intra-individual development.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

Peace engineering and compassionate operations can unlock the potential of emerging technologies for social good. This work aims to investigate the integration of peace engineering and compassionate operations by proposing an integrative framework and identifying the main drivers regarding social good, considering the Sustainable Development Goals (SDGs) landscape.

The authors used a two-stage methodology by employing a narrative literature review in the first stage to identify the relationships and drivers and propose an original framework. In the second stage, the authors utilized an expert panel to validate the framework’s drivers.

The authors identified five main categories related to peace engineering and compassionate operations, which were then used to support the categorization of the drivers. In the second stage, the authors validated the drivers with a panel of academicians and experienced industry practitioners.

The proposed framework can provide insightful directions for practitioners and governments to develop strategies and projects in different contexts, including humanitarian logistics, climate change crises, supply chain disruptions, etc.

This work makes unique contributions by reinvigorating an amalgamation of the peace engineering and compassionate operations arenas and their integration with the SDGs to enable enhanced social good, supported by cutting-edge technologies. Thus, this framework’s contributions encompass essential theoretical, managerial, and social implications.

Wide participation in the strategic processes of public organizations can enhance inclusion and transparency, thereby contributing to improved performance of public organizations. However, engaging with external participants is easier said than done. This study aims to identify how public organizations can open up their strategic processes to external participants.

The analysis is based on qualitative data from 12 early-phase strategy projects in the 2023 Dutch Multi-Year Program for Infrastructure, Spatial Planning and Transport (MIRT). Interviews and document data were collected and analyzed using qualitative comparative analysis (QCA).

This study identifies that the government steering the process itself, by aiming for idea generation, opens up strategic processes. This is necessary for contributing to improved public service performance.

This study provides strategy actors (e.g. managers, planners and consultants) with actionable knowledge about what open strategizing with external participants requires to create openness.

This study addresses the ongoing and increased interest in the openness of strategy processes in general and in infrastructure planning in particular. It contributes to the discussion on whether and how participation leads to improved performance of public organizations. Additionally, this study illustrates the application of QCA to the study of open strategy processes.

After completion of the case study, the students will be able to identify and discuss competition using Porter’s five forces, analyse and understand the enablers and challenges that impacted Rocky Brands’ growth and recommend a solution in relation to Rocky Brands’ growth strategy.

This case study investigates Rocky Brands, a South African manufacturer and distributor of cleaning products in the retail market. The case was set in November 2022 and highlights the important events ranging from the company’s founding in 2011 up until 2022. This case aims to study strategy in the South African fast moving consumer goods industry. At the time of writing the case study, Rocky Brands was operating across South Africa, with their main manufacturing warehouse in Johannesburg and a subsidiary manufacturing warehouse in Durban. They were changing the Durban warehouse to a distribution warehouse, as they planned to manufacture primarily from a bigger warehouse in Johannesburg. Rishav Juglall, the main protagonist, is the founder and managing director of Rocky Brands. Rocky Brands imports and redistributes several of the brands that the company sells, including Weiman’s, Wright’s and Goo Gone. They also manufacture their own line of products in South Africa under the Oakmont brand. Juglall acknowledges that their sales and revenue have grown yearly, but they have recently saturated the market and reached a plateau. Juglall needs to determine whether he should diversify into Africa, expand his product range or enter the market for private label cleaning products.

The case study’s primary focus is on strategy in an emerging market. This case study is suited to undergraduate students studying Porter’s five competitive forces, SWOT analysis (see teaching note exhibit) or the Ansoff matrix in the fields of strategy, marketing or macroeconomics. This case study can be taught in courses such as decision-making, environment of business, leadership or strategic implementation. The case study will teach students how to apply the frameworks to a business and assist students in determining which option is best for the business.

Teaching notes are available for educators only.

CSS 3: Entrepreneurship.

A significant body of research has now been accumulated in the intercultural service encounter (ICSE) literature. However, no study to date has provided scholars and practitioners with a systematic review to map and better understand the ICSE domain.

To fill this gap, the authors systematically review and critically examine the state of academic research on ICSE.

Based on a systematic review of 31 journal articles published over the last two decades, the results illustrate that ICSE research is a vibrant and rapidly growing stream of the broader international business domain, and it is topically and methodologically diverse. This review also identifies significant knowledge gaps related to the adoption of different theoretical orientations by researchers examining ICSE at different levels of analysis, a lack of contextual positioning, as well as poor methodological rigor.

Based on the findings, the authors introduce a multilevel and multidisciplinary conceptual framework that integrates the concepts of emotional intelligence (EI) and intercultural communication competence (ICC) as the key variables that explain trust development during the interaction between two key culturally different stakeholders: service providers (employees) and service receivers (customers). Finally, the authors discuss the contributions and implications for both academics and practitioners.