Carl Deschamps and Jan Mattijs
The purpose of this paper is to give evidence of effective, large-scale, and time-sustained goal setting through the use of performance indicators (PIs) in managing a fairly large…
Abstract
Purpose
The purpose of this paper is to give evidence of effective, large-scale, and time-sustained goal setting through the use of performance indicators (PIs) in managing a fairly large and decentralized social-security organization, despite indications that the motivational effects of goal setting are hard to sustain in the long term.
Design/methodology/approach
The authors analyze five years of monthly organizational performance data across 30 regional offices and five activities to identify the links between PIs and productivity.
Findings
The authors identify correlations that demonstrate a cycle where low performance scores on indicators increase productivity in the next period, but high performance decrease it, thus renewing the cycle.
Research limitations/implications
While long-term gains in the productivity are not the direct product of goal setting, the close relationship between goals and productivity illustrates the motivational potential of communicable targets and close feedback that led to a culture of performance within the organization.
Practical implications
The case studied demonstrates how a performance management system can be designed and managed so that long-term fatigue is avoided while maintaining a dynamic workforce that adapts in the face of environment change by increasing its efforts as needed.
Originality/value
This paper answers a call to connect management control studies with managerial work done in practical settings.
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Anu Suominen, Vilho Jonsson, Eric Eriksson, Jessica Fogelberg and Johan Bäckman
One of the two main tasks of innovation leadership, a practice to inspire and enable creativity and innovation in organisations, is to construct a creativity-enabling…
Abstract
One of the two main tasks of innovation leadership, a practice to inspire and enable creativity and innovation in organisations, is to construct a creativity-enabling organisational environment. One form of this main task is using developmental interactions, like mentoring, as innovation leadership practices. A hackathon is one type of innovation contest with three designed phases: pre-hackathon, hackathon event and post-hackathon, involving multiple stakeholders with distinct roles, such as hackers and mentors. In a hackathon, the central activity of mentors is to support the hackers’ innovation process, especially in idea creation and concept development. The mentor role has not been focal in hackathon studies; thus, this chapter addresses the role, impact, and ways to acknowledge the mentors as an integral, contributing innovation leadership practice in hackathons. As an empirical study, this chapter presents the results of a public sector case in a Swedish multi-disciplinary municipality conducting intra-organisational hackathons in three different collocations. The chapter contributes to the literature on innovation leadership at the team level with mentorship in innovation contests in the public sector context by revealing the dual-role tension of innovation leadership in mentor activities in the hackathon event phase from both the hackers’ and mentors’ viewpoints, and the necessity of mentor-benefitting training in pre-hackathon phase.
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The following bibliography focuses mainly on programs which can run on IBM microcomputers and compatibles under the operating system PC DOS/MS DOS, and which can be used in online…
Abstract
The following bibliography focuses mainly on programs which can run on IBM microcomputers and compatibles under the operating system PC DOS/MS DOS, and which can be used in online information and documentation work. They fall into the following categories:
Reviews current literature relevant to interlending and document supply. Covers guides, directories and standards; surveys; statistics; OCLC; ILL management systems; online…
Abstract
Reviews current literature relevant to interlending and document supply. Covers guides, directories and standards; surveys; statistics; OCLC; ILL management systems; online searching systems; Red Sage; access versus holdings; copyright; availability of material; and the end‐user. Gives a brief résumé of publications under each of the categories.
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Discusses the importance of standards in interlending. Describessome attempts to improve access to publications. Highlights ventures incommercial document delivery and also…
Abstract
Discusses the importance of standards in interlending. Describes some attempts to improve access to publications. Highlights ventures in commercial document delivery and also conflicts between electronic publishing and copyright. Gives details of interlending activities in the audiovisual field and at a national level. Summarizes some surveys on interlending. Describes developments in academic libraries as well as views on resource sharing, advances in electronic document delivery and networking, along with forecasts for the future.
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A review of the 3rd International Conference on Interlending andDocument Supply at the National Library of Hungary in Budapest from 29March to 1 April, 1993, and of the concurrent…
Abstract
A review of the 3rd International Conference on Interlending and Document Supply at the National Library of Hungary in Budapest from 29 March to 1 April, 1993, and of the concurrent UNESCO workshop on East‐West information transfer. Developments in networking will move interlending and document supply from their present peripheral position in library services to centre stage, although the charges are part of a long‐established and continuing process, rather than a dramatic departure from past practice. Outlines the reasons why electronic information will continue to become more competitive than traditionally published sources and discusses some of the consequences of change. In the process of change Eastern Europe is well placed to benefit from Western development and, already, shows signs of making more substantial progress. Makes suggestions for individual and institutional actions.
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This section contains a range of topics from diverse, international, primary journals, including: an evaluation of PR effectiveness; a look at total quality management at…
Abstract
This section contains a range of topics from diverse, international, primary journals, including: an evaluation of PR effectiveness; a look at total quality management at Girobank, which was the first bank to win a British Quality Award; an examination of the principles of competitive marketing based on a case study; a discussion of how companies can sustain competitive advantage; and a report on retail‐oriented risk for bank branch operations.
In this special marketing abstracts issue of Marketing Intelligence & Planning a variety of topics of interest to the marketer are highlighted from the international selection of…
Abstract
In this special marketing abstracts issue of Marketing Intelligence & Planning a variety of topics of interest to the marketer are highlighted from the international selection of journals which feature on the Anbar coverage list. The value of a forum such as this is that quality material can be brought to the attention of the reader to which they would not otherwise be exposed. For example, would you normally take Datamation, Industrial Engineering, or The Ohio CPA?