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Currently, public-rented flats in Jakarta Province are managed by the Management Unit of Public-Rented Flats (MUPRF), which uses the Regional Revenue and Expenditure Budget (RREB) as the source of its financing. However, several previous studies have suggested that the MUPRF change its institutional scheme, to be more independent and not rely on the RREB as its source of finance. The study aims to identify three variable groups, public-rented flats’ characteristics, alternative institutional and financial schemes and challenges in the change of institutional and financial schemes.

This is a qualitative research, where both triangulation and the Delphi method are used to enrich findings. Triangulation is used to collect data from more than one source, and the Delphi method is used to gather opinions from experts and reach a consensus on the variables identified in the triangulation process.

Based on the findings there are 11 variables of public-rented flats’ characteristics, three variables of alternative institutional and financial schemes and four variables of challenges in the change of institutional and financial scheme.

Through the triangulation process, only two sources were used, sources from previous research and regulations. In the Delphi method process, experts were staff from the Department of Community Housing and Settlement of the DKI Jakarta Province.

This research will be used as the basis on developing a system dynamics on how the MUPRF works as a system to figure out whether it can be changed into the alternative scheme proposed, with all the characteristics and challenges identified.

This study aimed to identify and describe how mentoring influences the mentor, by operationalising and specifying learning outcomes involved in mentoring.

This study used an action research approach, by uniting theory and practice to explore new ways of learning and evolve the field of practice in education. Thematic analysis was used to identify and organise patterns or themes that emerged from the data.

The results showed that mentoring changed the mentors' perspectives towards improved understanding, more flexibility and approval of other cultures. It seems that mentoring expanded the mentors' search for values, wishes and resources, including an awareness that our values, wishes and needs are more similar than different. Mentoring also seems to have improved the ability to reformulate, be flexible, strive to optimise user engagement and engage with people as they are, based on their own prerequisites.

The low number of participants means the results cannot be generalised, and voluntary participation may have led to more motivated involvement and positive results.

This study shows that mentoring has had an impact on students' development of intercultural competence and cultural sensitivity through regular meetings with individuals from a different cultural background. Mentoring seems to have revealed insights into underlying prejudices and changed perspectives towards better understanding, thus increased acceptance of other cultures.

Search for similar studies shows a lack of research that operationalises and specifies the learning outcomes that mentors gain from being a mentor.