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Training requirements for semi‐skilled and skilled workers, and to a limited extent technicians, are mainly specific. Thus when a firm trains a person, it is generally to equip him to do a specific job or carry out a set of operations which may or may not involve an element of discretion. The usefulness of this training depends upon whether the trainee, at the end of his period of training, is able to do the jobs which he has been trained for and to take his place in the company as a productive wage earner. The literature which has been published so far by industrial training boards seems to bear this out, and the concept of the ‘module’ used by some boards illustrates this point. For many years the City and Guilds of London Institute has been connected with technical training as well as technical education and has developed practical examinations mainly in connection with further education schemes. These examinations were intended mainly to supplement education courses and in most cases not to measure ability to perform actual jobs. As such they helped to fulfil the training needs at a time when few alternatives were readily available. However, more recently, the impetus given to industrial training by the Industrial Training Act of 1964 resulting in a greater awareness of the importance of training and growing sophistication in training requirements has lead to the relevance of the practical examinations being questioned. A new situation had therefore arisen and to cater for it the Institute used its experience to develop an enterprise whose function it would be to provide a consultancy service in competence testing. We have called this enterprise The Skills Testing Service.

The purpose of this paper is to demonstrate the role of power relations in initiating and blocking accounting change that involves increased “responsibilisation” and “incentivisation”, and to understand how institutional entrepreneurship is steered by power strategies.

An in-depth case study was carried out between 2010 and 2015 in a cardiothoracic surgery service (CSS) where a responsibility centre was introduced.

Introducing a responsibility centre within a CSS led to a change process, despite pressures for stability. The institutionalisation of change was conditioned by entrepreneurship that flowed through three circuits of power. Strategies were adapted according to changes in exogenous environmental contingencies and alterations in the actors’ relationships.

The contributions of the paper are several: first, it demonstrates that the existing literature discussing the implementation of responsibility centres cannot be isolated from power issues; second, it expands understanding of the power dynamics and processes of institutional entrepreneurship when implementing accounting change; third, it shows how change introduced by exogenous political economic events structured organisational circuits of power and blocked the introduction of the change initiative.

The paper aims to help companies develop a better understanding of customer needs through quantitative analysis of Kano's model.

A novel approach is developed to measure and quantify the relationships between customer satisfaction and the fulfillment of customer requirements (S‐CR) as depicted in Kano's model. A case study concerning notebook computer design is conducted to illustrate the application of the proposed approach.

By implementing the proposed approach, S‐CR relationship functions have been identified from Kano's model to illustrate the impact of different customer requirements on customer satisfaction. The case study demonstrates that the proposed approach can be implemented successfully.

In order to identify the S‐CR relationship functions, several assumptions have been made in determining the shape of relationship curves in Kano's model. Future work could focus on improving the assumptions to derive the relationship functions more objectively.

The proposed approach enables companies to develop a better understanding of customer requirements by visualizing the impact of customer requirements on customer satisfaction through S‐CR relationship functions. More importantly, it provides a way for companies to integrate Kano's model with other mathematical models or tools to support engineering design.

The proposed approach goes beyond the qualitative analysis in Kano's model by identifying S‐CR relationship functions, both linear and nonlinear, to measure the impact of different customer requirements on customer satisfaction, which is currently a new attempt in the analysis of Kano's model for quality improvement.

Competitiveness is one of the most misunderstood concepts of the 1990s. It has drawn substantial attention from the government and business communities during the last 25 years. Morrisson et al. (1988) noted that between 1983 and 1987, the term competitiveness appeared more than 5700 times in the titles of newspapers and magazine articles. The growth of importance and interest can also be observed from the increase in the bibliographical entries in ABI/Inform database. From 1981 to 1986, the topic “international competitiveness” increased by about 26 listings per year (a total of 159 in 6 years) and the rate increased to 45 listings per year from 1987 to 1993. Academic interest in the area has also increased and as a result, new developments contemplating conceptualization and understanding of competitiveness are taking place. However, to no one's surprise, writers from different disciplines offer a variation in perspective when describing the concept, understanding, and postulation of competitiveness.

The ultimate goal of competitiveness is the well being of the citizens of a country. From this perspective, this study investigates the contribution of international competitiveness on per capita income, human development, and inequality in 45 countries of the world. Correlation and regression analysis were conducted to determine the relationships. The results indicate that international competitiveness positively influences per capita income and human development. Competitiveness also influences the reduction of inequality in a country. Longitudinal studies with more country data needs to be conducted to further the relationships established through cross‐sectional research.

ONE of the pressing problems that faces the public librarian of to‐day is the finding of adequate protection for the property committed to his care. The open‐access library loses books; at any rate now‐a‐days. But there is no means of prosecuting borrowers who take an extra book from the library in their pockets. There are model standing orders which may be adopted, which regulate the conduct of readers in reference libraries and reading rooms, but a book‐thief may plead that he meant only to borrow a book that has been found in his possession, and his offence will be treated merely as a technical breach of the rule that a book must be “charged” before it is taken from the library. When a clear case has been made, as in the notorious Walthamstow case, a foolishly sentimental Bench will refuse to help the libraries. We would urge the Library Association to give some consideration to the drafting of model standing orders which will give legal effect to the present “rules” under which libraries work, rules which the vicious may defy almost with impunity. The safety of the books in most libraries depends, actually, on public ignorance of the fact that most of our rules have no legal authority behind them.

WE are happy to publish a very interesting and practical little article on a simplified system of borrowers' registration. Such a question may seem to have been settled long ago and not to deserve further discussion, but Miss Wileman makes it quite clear that there is still a little more to be said. Not all librarians will agree with her on one point, although recently it seems to be accepted by some librarians that the numbering of borrowers' tickets is unnecessary, and especially the decimal numbering of them. This matter has been discussed at various meetings of librarians who use these numbers, and they arc, we understand, unanimous in their desire to retain them. They are not intended for a single library such as is at present in operation at Hendon, from which our contributor writes. They are for a system of many branch libraries with a central registration department, and where there is telephone charge and discharge of books. The number is simply intended to give an accurate and rapid definition of an actual person. This we have said several times before, we think, and to dismiss a method which has been found successful with the statement that it is surely unnecessary rather implies that the writer has not fully understood the question. That, however, does not reduce the value of our article.

WE write on the eve of an Annual Meeting of the Library Association. We expect many interesting things from it, for although it is not the first meeting under the new constitution, it is the first in which all the sections will be actively engaged. From a membership of eight hundred in 1927 we are, in 1930, within measurable distance of a membership of three thousand; and, although we have not reached that figure by a few hundreds—and those few will be the most difficult to obtain quickly—this is a really memorable achievement. There are certain necessary results of the Association's expansion. In the former days it was possible for every member, if he desired, to attend all the meetings; today parallel meetings are necessary in order to represent all interests, and members must make a selection amongst the good things offered. Large meetings are not entirely desirable; discussion of any effective sort is impossible in them; and the speakers are usually those who always speak, and who possess more nerve than the rest of us. This does not mean that they are not worth a hearing. Nevertheless, seeing that at least 1,000 will be at Cambridge, small sectional meetings in which no one who has anything to say need be afraid of saying it, are an ideal to which we are forced by the growth of our numbers.

This study aims to ascertain the magnitude to which real corporate responsibility (CR), ethics and accountability practices exist in Kenyan corporations.

The insights of qualitative and quantitative approaches are investigated through descriptive and exploratory study carried out on 193 Kenyan companies in the corporate sector and 5 focus groups discussions comprising 9 members each.

The paper divulged that current practices on CR, ethics and accountability are relatively low, as only senior managers underwent training on ethics; accountability was broadly perceived as resources accounting instead of actual accountability; and responsibility is highly skewed toward senior management at the expense of stakeholders and society in which they thrive.

The concept of sustainability has not been emphasized as a dimension of CR, ethics and accountability. Fresh opportunities of inquiry are extended considering this aspect.

This study affirms practices that have a positive effect on corporate stakeholders, communities and environment.

This study strives to develop approaches of managing and controlling, ensuring that the welfare of stakeholders and society as a whole is uplifted and sustained.

The conception of CR, ethics and accountability practices signifies a theoretical innovation.