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This study aims to understand better the impact of intercultural communication, social environment and personality on customer satisfaction and post-purchase stage in retailing from Muslim customers’ perspective. In this endeavour, this study illustrates the unique context of intercultural communication to highlight several improvements contributing towards the advancement of intercultural communication literature.

This research adopted a survey approach where 450 questionnaires were obtained among selected grocery retailers in Klang Valley, Malaysia. The measurement of the constructs and their interrelationships were examined based on partial least squares structural equation modelling (PLS-SEM).

The findings partially validated the proposed framework with statistically significant relationships among all constructs. Furthermore, it exposed additional insights into some practical and conceptual solutions for addressing intercultural communication of religiously and culturally diverse service encounters in the Malaysian grocery retail industry. These contributions postulated an impetus for future research in various service settings.

Based on the theories, this study assessed the role of the social environment and personality of grocery retail customers on intercultural communication competence (ICC). It also examined the impacts of ICC on inter-role congruence and interaction comfort. It is anticipated that by filling this knowledge gap, the research assisted in strengthening retail communication strategies, which require intercultural communication adjustments in a multicultural business environment. ICC is expected to improve the retail industry’s competitiveness when it positively influences inter-role congruence and interaction comfort among customers.

This study investigates the antecedents and outcomes of cognitive trust during the expansion phase in buyer–supplier relationships. It takes a global approach and examines cultural nuances between developed nation and emerging market firms by including participants from the United States, China, and Brazil. The results demonstrate the importance of trust in building social capital and the central role which trust plays in shaping business relationships in all studied cultural contexts. There are similarities and differences across countries. Results support relationship marketing theory by demonstrating the importance of conflict resolution, communication frequency, and social bond in building buyer–supplier relationships in the United States, which in turn increase cooperation between partners. Results also indicate that in China, social bond plays a much greater role in building trust, which in turn increases cooperation only to the extent that it serves as a mechanism to secure committed relationships. In Brazil, results show that conflict resolution is the most important factor in building trust. It also mediates the relationship between communication frequency and trust, as well as drives cooperation positively. Overall, trust is found to influence exchange of confidential communication and increases commitment between partners in all three countries.

The quality of education and the dedication of the teaching profession are perhaps the most important determinants of the development of a nation. These have become inordinately significant in the highly competitive world of today. A nation that fails to recognise the imperative of this axiom is destined to lag behind in its quest for the development of its human and material resources and in creating a better society for its people. The schools serve as a mirror of the society and accurately reflect the stage of its development. Progressive countries of the world continually seek to improve their schools in order to provide quality education for their children, to train skilled work force for their businesses and industries, to maintain competitive edge in the global economy, and to alleviate the chronic, epidemic, and exasperating societal problems.

Purpose – Purpose of the research is to make a comprehensive study to elucidate the existing landscape of scientific production of disease outbreaks, pandemics and tourism research. In doing so, authors analyzed scientific production of pandemics and tourism-related studies such as year-wise publications, productive authors, institutes, funding sponsors, thematic areas of research and citation analysis.

Design/methodology/approach – Authors analyzed the research papers indexed in the online Scopus database over 50 years of time starting from 1971 to 2020 by using bibliometrics, and the data are visualized by using data visualization tools like VOSviewer and the Tableau.

Findings – The understanding of disease outbreaks and pandemics in tourism has increased over the years in terms of number of papers, citation, networks and collaborative themes of research.

Research limitations/implications – Data for the study were generated from Scopus online database and limited to English-written journal articles that were produced with search strategy of specific keywords associated with tourism, virus, pandemics and disease outbreak.

Practical implications – Findings of the research provide insights into academia and practitioners on the understanding of disease outbreaks, pandemics and tourism research, coherent development of the concept and understanding the research gap and focussed area of research.

Originality/value – As per authors' understanding, this paper would be one of the first attempts to provide greater understanding of disease outbreaks, pandemics and tourism as a research topic by examining the growth and evolution in an academic context through bibliometric analysis.

Paper type – Review paper.

This study attempted to clarify the relationship of power of school heads and participation of English teachers in school decisions. A deliberate sample of eight schools was drawn from the schools in the northwest of England. The major criteria for selection were: size (medium to large); location(urban‐suburban and reasonably accessible from Manchester); and representatives of the types of schools found in that geographic area. A descriptive analysis indicated that English teachers do perceive themselves participating in most decision areas. At a second level of analysis the relationship between status and intensity of participation was computed with r = .544 for the 103 members of staff (p<.001). An implication is that competence is a criterion for status position, leading to involvement and hence power in the social system. The final analysis dealt with implications of use of power from a description of participation patterns. The clusterings found lend credence to the belief that English heads are controlling those areas of power where tangible rewards and punishments are evident. They appear to be supporting participatory management in such other areas as those where teachers do not desire involvement or those which carry minimal expenditure of organizational resources.

This article revisits two vital questions largely ignored in the scholarly literature devoted to professionalism in government. First, is the public purchaser a professional? And second, is public purchasing a profession? Our reexamination of the first question led us to conclude that a public purchaser that meets certain requirements in government purchasing practices distinct from traits reserved for recognized traditional professions such as law, medicine and clergy can be a professional. Furthermore, when we analyzed the basic criteria that characterized a profession such as the existence of esoteric knowledge, rigorous formal training, codes of ethics, representative association, autonomy in practice, and criteria for admission into the occupation, we concluded that public purchasing is a profession.

The purpose of the study is to assess the environmental and socio‐economic impacts and risks of climate change through GIS database management system (DBMS) on land use‐informatics and climate‐informatics. The Dabka watershed constitutes a part of the Kosi Basin in the Lesser Himalaya, India in district Nainital has been selected for the case illustration.

Land use‐informatics consists of land use mapping and change diction, i.e. decadal changes and annual changes. Climate‐informatics consists of climate change detection through daily, monthly and annual weather data for a period of 25 years.

The exercise revealed that oak and pine forests have decreased, respectively, by 25 percent (4.48 km²) and 3 percent (0.28 km²) thus bringing a decline of 4.76 km² forest in the watershed during 1990 to 2010. But, due to climate change the mixed forest taking place of oak forest in certain pockets and consequently the mixed forest in the catchment increased by 18 percent (2.3 km²) during the same period which reduced the overall loss of forests in the region but its not eco‐friendly as the oak forest. Barren land increased 1.21 km² (56 percent), riverbed increased 0.78 km² (52 percent) and cultivated land increased about 0.63 km² (3 percent) during the period of 1990 to 2010. Out of the total seven classes of the land use land cover, five classes (i.e. Oak, Pine, Mixed, Barren and Riverbed) are being changed dominantly due to climate change factor and anthropogenic factors plays a supporting role whereas only two classes (scrub land and agricultural land) are being changed dominantly by anthropogenic factors and climate change factors plays a supporting role. Expansion of mixed forest land brought out due to upslope shifting of existing forest species due to climate change factor only because upslope areas getting warmer than past with the rate of 9°C‐12°C/two decades. Consequently, the results concluded that the high rate of land use change accelerating several environmental problems such as high runoff, flash flood, river‐line flood and soil erosion during monsoon season and drought during non‐monsoon period. These environmental problems cause great loss to life and property and poses serious threat to the process of development with have far‐reaching economic and social consequences.

This study generated primary data on land use‐informatics and climate‐informatics to integrate each‐other for impact assessment and mitigation through sustainable land use as constitutes a part of a multidisciplinary project, Department of Science and Technology (D.S.T.) Government of India.

The authors determine how the scheduling and sequencing of surgeries by surgeons impacts the rate of post-surgical complications and patient length-of-stay in the hospital.

Leveraging a dataset of 29,169 surgeries performed by 111 surgeons from a large hospital network in Ontario, Canada, the authors perform a matched case-control regression analysis. The empirical findings are contextualized by interviews with surgeons from the authors’ dataset.

Surgical complications and longer hospital stays are more likely to occur in technically complex surgeries that follow a similarly complex surgery. The increased complication risk and length-of-hospital-stay is not mitigated by scheduling greater slack time between surgeries nor is it isolated to a few problematic surgery types, surgeons, surgical team configurations or temporal factors such as the timing of surgery within an operating day.

There are four major limitations: (1) the inability to access data that reveals the cognition behind the behavior of the task performer and then directly links this behavior to quality outcomes; (2) the authors’ definition of task complexity may be too simplistic; (3) the authors’ analysis is predicated on the fact that surgeons in the study are independent contractors with hospital privileges and are responsible for scheduling the patients they operate on rather than outsourcing this responsibility to a scheduler (i.e. either a software system or an administrative professional); (4) although the empirical strategy attempts to control for confounding factors and selection bias in the estimate of the treatment effects, the authors cannot rule out that an unobserved confounder may be driving the results.

The study demonstrates that the scheduling and sequencing of patients can affect service quality outcomes (i.e. post-surgical complications) and investigates the effect that two operational levers have on performance. In particular, the authors find that introducing additional slack time between surgeries does not reduce the odds of back-to-back complications. This result runs counter to the traditional operations management perspective, which suggests scheduling more slack time between tasks may prevent or mitigate issues as they arise. However, the authors do find evidence suggesting that the risk of back-to-back complications may be reduced when surgical pairings are less complex and when the method involved in performing consecutive surgeries varies. Thus, interspersing procedures of different complexity levels may help to prevent poor quality outcomes.

The authors empirically connect choices made in scheduling work that varies in task complexity and to patient-centric health outcomes. The results have implications for achieving high-quality outcomes in settings where professionals deliver a variety of technically complex services.

The purpose of this study is to confirm that the body weight load reduction system which is developed by us is effective to reduce the knee joint force of the walking user. This system is driven by pneumatic artificial muscle, functions as a mobile walking assist system.

The developed body weight load reduction system driven by rubber-less artificial muscle (RLAM) was tested experimentally. Simple force feedback control is applied to the RLAM. The system moves as synchronized with vertical movement of the walking user. The knee joint force during walking experiments conducted using this system is estimated by measurement of floor reaction force and position data of lower limb joints.

The knee joint force during walking is reduced when using this system. This system contributes to smooth change of knee joint force when the lower limb contacts the floor.

This lightweight body weight load reduction system is particularly effective for realizing easy-to-use mobile walking assist system.

A lightweight body weight load reduction system using pneumatic artificial muscle is a novel proposal. Additionally, these new evaluation results demonstrate its effectiveness for reducing knee joint force during walking.

This study aims to evaluate the effectiveness of HEC digital library resources and services in the public sector universities of Khyber Pakhtunkhwa, Pakistan on the basis of research scholars' satisfaction and its impact on their research progress.

A descriptive survey research method was adopted in order to achieve the objectives of this study. A stratified random sampling technique was used to solicit data from both genders. Research scholars of MS/MPhil and PhD from 14 public sector universities of Khyber Pakhtunkhwa were selected as sampled for this study. A structured questionnaire was developed to collect data and a five-point Likert scale was used to know the purpose and the satisfaction level of respondents with digital library resources. The impact of digital library on research and problems faced by them while using these resources was also measured by using a five-point Likert scale.

The results of this study indicate that near to one-fourth of the respondents used digital library resources two to three times a week for article writing and thesis or dissertation purposes. The study concluded that digital library provides effective resources and services to research scholars and also found a significant impact on their research progress at these universities. However, research scholars were not satisfied with the support of library professionals regarding the use of digital library resources. The study has identified several problems encountered by respondents in the use of digital library resources and services.

The findings of this study and their implications will be helpful for HEC authorities, universities libraries administrators, decision and policy makers and LIS professionals both in Pakistan and in other places. They should benefit from considering the experience of research scholars with digital library resources. This experience can help future subscriptions, training and use of these resources to maximize research scholars' success and achievement in their research activities.

The study is the first of its kind and an important source for knowing the effectiveness of digital library resources on research scholars' progress at Pakistani universities.