Chia-Jung Tu, Yu-Ping Huang and Tyrone T. Lin
This study focuses primarily on the business operating departments (hereinafter, DMUs) of a case telecom company (hereinafter, the Company) in the northern and eastern areas of…
Abstract
This study focuses primarily on the business operating departments (hereinafter, DMUs) of a case telecom company (hereinafter, the Company) in the northern and eastern areas of Taiwan. In 2007, the Company finished the first stage of its reorganization by consolidating 14 DMUs into 12. In 2011, the Company completed the second stage of its reorganization by consolidating the 12 remaining DMUs into 8. This study intends to explore the effects of each stage of the Company’s reorganization on the efficiency and ranking of the various DMUs. The results show that the DMUs became more efficient after each stage of the Company’s reorganization. Moreover, the efficiency and ranking of the new DMUs, A6, A7, and B7 increased post-consolidation. This suggests that both the first and second stages of the reorganization were necessary. The findings of this study could help the Company and other telecom companies to design strategies for the future consolidation of other units, and thereby maintain their competitiveness and continued growth.
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Siddhant Masson, Rachit Jain, Narendra Mani Ganesh and Sajeev Abraham George
The purpose of this paper is to evaluate performance of Indian telecom service providers through a benchmarking study of their operational efficiency and service delivery…
Abstract
Purpose
The purpose of this paper is to evaluate performance of Indian telecom service providers through a benchmarking study of their operational efficiency and service delivery effectiveness. The paper also carries out a peer-to-peer comparison and identifies-specific areas of improvement for different service providers to attain sustainable growth and profitability.
Design/methodology/approach
A two stage data envelopment analysis (DEA) model was used to compare the performances of the service providers. The first stage represents how efficiently a unit is able to use its infrastructure and resources to generate better quality services. The second stage captures how well the company is able to communicate and deliver these services to the customer.
Findings
The results of the study support the applicability of the two stage DEA for comparing the performances of the telecom service providers as they are in line with the financial performance indicators and brand ranking. It is observed that those companies which score high on both operational efficiency and service delivery effectiveness have achieved superior profitability.
Research limitations/implications
This study has been carried out at a pan-India level and hence does not take into account circle level or local performance which varies significantly for most service providers. Besides, this the analysis was constrained by limited data in the public domain, which necessitated estimations and extrapolations for some variables of few service providers.
Practical implications
The study has helped to provide inputs for the Indian telecom companies for potential performance improvements by providing a comparative analysis of their operational efficiency and service delivery effectiveness. It has enabled to derive deeper insights on potential target areas for managerial attention that could be translated into implementable actions. The benchmarking analysis has also helped to understand whether the current performance of the service provider is sustainable, unprofitable or ephemeral.
Originality/value
This paper goes beyond the traditional benchmarking studies of Indian telecom service providers introducing a two stage DEA model to understand the operational efficiency as well as the service delivery effectiveness. The study has helped to derive valuable academic and practical insights on the issue of performance measurement of the Indian telecom service providers.
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M. Katharaki, C. Prachalias, M. Linardakis and K. Kioulafas
The paper aims to define the mission, characteristics, objectives and evaluation processes concerning a specific training seminar entitled “Business administration for public…
Abstract
Purpose
The paper aims to define the mission, characteristics, objectives and evaluation processes concerning a specific training seminar entitled “Business administration for public sector executives”. Furthermore, the research intends to underline the evaluation criteria, set by trainees and training officers as necessary in order to maximize the seminar's overall impact on all those involved.
Design/methodology/approach
The seminar was organized by the University of Athens, Greece, in order to contribute to the continuing education of public sector executives in the field of business administration. The educational methodology was based on adult education principles and the evaluation included the preparation, development, and delivery phases. The seminar's effectiveness was assessed based on predetermined criteria and parameters using methods such as questionnaires, comments, observation and team discussions.
Finding
Through this process the seminar's strengths and weaknesses were revealed by making use of quantitative analysis methodological tools, such as statistics and econometric prototypes. The trainees' overall response to the seminar was “measured” and the results proved the high‐calibre structure and content of the seminar sessions. The trainees stated that the seminar offered key essential knowledge and aided in skill development; furthermore, they expressed their willingness to attend further lifelong‐learning seminars.
Practical implications
The criteria set forth by trainees and training officers alike could pave the way for a new approach to lifelong learning/training seminar design, implementation, and evaluation in the short‐term future.
Originality/value
The paper highlights the assessment criteria that offer meaningful insight into the participants' perceived level of seminar‐related satisfaction and can potentially be utilised for the design of future seminars.
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Rameshwar Dubey and Angappa Gunasekaran
– The purpose of this paper is to identify Big Data and Business Analytics (BDBA) skills and further propose an education and training framework for a successful career in BDBA.
Abstract
Purpose
The purpose of this paper is to identify Big Data and Business Analytics (BDBA) skills and further propose an education and training framework for a successful career in BDBA.
Design/methodology/approach
The present study adopts a review of extant literature and appreciative enquiry (AI) which is a quasi-ethnographic approach to identify the skills required for BDBA.
Findings
The study helps to identify skills for BDBA and based on extant literature and AI, proposes a theoretical framework for education and training for a successful career in BDBA. Further research directions are outlined which can help take the present research to the next level.
Research limitations/implications
The paper presents a theoretical framework, but it has to be validated through empirical data. This research will generate a lot of interest to develop a more practical framework and conduct empirical and case study research.
Practical implications
The present study has outlined skills for BDBA. The authors have also proposed a theoretical framework which can further help an educational or training institute to embrace the framework to train young undergraduates or graduates to acquire BDBA skills. It may also motivate an institution to structure their curriculum for a BDBA program.
Social implications
This research is a timely one to develop necessary skills for being successful in BDBA career and in turn contribute to the well-being of business community and society.
Originality/value
This research is a novel one as there is no research done earlier on this new and emerging areas of research, namely, education and training for BDBA.
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Zlatko Nedelko and Vojko Potocan
The main purpose of this paper is to emphasize the role and importance of management innovativeness for development of innovative working and behavior of organization and its…
Abstract
Purpose
The main purpose of this paper is to emphasize the role and importance of management innovativeness for development of innovative working and behavior of organization and its employees.
Design/methodology/approach
General management literature quotes a plethora of reasons for the differences in organizations development level. Many theorists and practicians have unified opinion that the differences between low and high developed organizations are also due to the low innovativeness, i.e. the level of innovative working and behavior of all employees. This paper is based on the foundation that management attitudes towards innovativeness are crucial for increasing innovativeness in organization.
Findings
Increasing the level of innovativeness in an organization is importantly dependent upon appropriate working and behavior of management, which must create and maintain appropriate conditions for innovative working and behavior of organization as a whole and its employees. This contribution confirms that management readiness for innovating has a central role in organizations' shift from low to high innovative organizations.
Originality/value
The paper provides a comprehensive approach for considering the role of management innovativeness in low and high innovative organizations. Typical drivers of management innovativeness are outlined in framework of low and high innovative organizations. A framework for future empirical investigation is proposed.