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There are clear theoretical, policy and practice tensions in conceptualising social or long-term care as a “right”: an enforceable choice. The purpose of this article is to address the following questions: Do disabled and older citizens have the right to long-term care? What do these rights look like under different care regimes? Do citizens have the right or duty to *provide* long-term care? It is already known that both formal and informal care across all welfare contexts is mainly provided by women and that this has serious implications for gender equality.

In this article, the author takes a conceptual approach to examining the comparative evidence from developed welfare states with formal long-term care provision and the different models of care, to challenge feminist care theory from the perspective of those living in care poverty (i.e. with insufficient access to long-term care and support to meet their citizenship rights).

Drawing on her own comparative research on models of long-term and “personalised” care, the author finds that different models of state provision and different models of personalised care provide differential citizenship outcomes for carers and those needing care. The findings indicate that well-governed personalised long-term care provides the best outcomes in terms of balancing potentially conflicting citizenship claims and addressing care poverty.

The author develops new approaches to care theory based on citizenship and care poverty that have not been published elsewhere, drawing on models that she developed herself.

This paper aims to put the building manager (BM) as the professional responsible for implementing occupant engagement initiatives (OEIs) in the work environment and discusses the challenges they may experience in fulfilling their responsibilities.

This paper is based on a review of nine studies (six academic journals and three conference papers) that discuss the design and implementation of OEIs in office buildings.

The following categories and sub-categories were identified: mediator (facilitative, stakeholder alignment and persuasive) and educator (context indifferent advice, context-dependent advice and expert knowledge). The authors argue that embodiment of these roles should be supported through the delivery mechanism of the OEIs, rather than assume them as given traits in organizational environments.

Proponents of OEIs should expand their focus from supporting engagement of building occupants to fostering engagement of BMs and senior executives.

This study adopts the perspective of the building management profession to expose a gap in the design of energy-related occupant engagement interventions.

This paper aims to present the results of a study aimed at performing a first diagnosis of energy literacy and energy use in a Faculty of Education, by means of identifying energy consumption patterns, as well as energy literacy and commitments regarding energy transition. This diagnosis is the basis for establishing the foundations of a path toward energy transition in the faculty and further designing energy saving and education strategies.

Quantitative and qualitative data were collected in a mixed-method approach. A survey was arranged to assess the attitudes, habits and knowledge regarding the current energy system within the community of the Faculty (407 responses). Comparisons among the main collectives that make up the community were performed, i.e. students, teaching and research staff and management and services staff. In parallel, the general electric consumption of the faculty was monitored. The results of these diagnostics were presented at several forums and workshops on energy transition held in the faculty where personal commitments in favor of energy transition were gathered and further categorized (105 initiatives).

Positive attitudes toward energy saving were observed, reflecting in different generic habits. Additionally, some belief or hope for a technological solution for current and future energy problems was detected, as well as a lower level of implication or commitment when specifying personal attitudes. Similarly, widespread ignorance of the current energy context was revealed, regarding both the energy system and household energy consumption. Concerning the undertaking of personal commitments, low impact energy saving habits prevailed, and knowledge was not identified as being a necessary element of energy saving education in attitudes and habits.

This research provides relevant information for the design of educational interventions to promote energy literacy in higher education institutions.

The survey provides valuable insights regarding future educators’ and their current teachers’ energy literacy in a challenging energy context. The lack of general knowledge about the energy context in the community, together with the limited impact of the commitments gathered among students, stresses the need for integration of basic energy contents, both within education degrees and the management strategy of the faculty.

Relates how Cannock Chase District Council has adopted various methodologies for assuring best practice from large manufacturing companies in the private sector. Outlines a two‐year programme for business process improvement utilizing teams drawn from the council′s 30 small Service Achievement Centres which deliver services.

Successfully fostering employee ecological behaviors can reduce the environmental impacts of an organization while boosting performance. This paper aims to investigate the factors and organizational strategies for employees to engage in ecological behaviors.

The study uses a qualitative method. Academicians from four top-ranked research universities from Malaysia participated in semi-structured interviews.

The in-depth analysis of the interviews identified several factors (environmental attitude, feedback, green self-efficacy, leadership role, organizational culture and employee empowerment) and strategies (incentives; top management support; creating environmental knowledge and awareness; rules and regulations; and sustainability advocates) for promoting ecological behavior in the workplace.

This study was limited to Malaysian public research universities. Future research could investigate additional variables that might influence employee ecological behavior. Implications include policymaking, which emphasizes boosting environmental factors among academicians.

Research studies on employee ecological behavior are minimal. This research contributes to the literature by discussing how different stimuli and strategies are used in the top four-ranked green universities of Malaysia for ecological behavior in the workplace.

Poverty is a pervasive issue, which has wide-reaching, negative impacts on a range of outcomes including health, wellbeing, and education. Understanding poverty is therefore critical for students preparing to work in public-facing roles, many of whom have little knowledge or direct experience of poverty. Drawing on a student’s account of their own educational experiences and reflections on the Widening Participation agenda, this chapter outlines key considerations for educators planning to teach about poverty. While greater diversity within classrooms can be an enriching experience, this chapter acknowledges the additional educational, social, and emotional demands placed on some students in further and higher education as a result of their backgrounds. The inadvertent exacerbation of poverty-related stigma through the expression of certain attitudes, assumptions and behaviours within classrooms is also discussed.

The use of air-conditioners (ACs) is on the increase in the developing world, with exacerbating compounding effect on carbon footprints. With this development, there is the expectation that developing countries would begin to appreciate and understand occupant behaviours in the use of ACs towards combating climate change, especially as building energy consumption is heavily influenced by the behaviour of its occupants. This study aims to identify occupant behaviours that leads to efficient use of ACs in public buildings so that these can be factored into developing guidelines for improving energy efficiency in buildings.

Drawing on the theory of planned behaviour (TPB), survey questionnaire was used to collect data in office buildings in Kumasi, Ghana. Partial least squares–structural equation modelling (PLS-SEM) analysis was employed for the analysis.

Switching on fan(s) as alternative to ACs has a path coefficient of 0.527, suggesting that it will have the most positive impact on energy consumption as far as AC use is concerned. The second occupant behaviour with a positive impact on energy consumption for AC use is opening windows for natural ventilation accounting for 0.351 significant path coefficient. Wearing of light or heavy clothing as a means of conserving energy achieved 0.174 impact coefficient while occupant behaviour of switching off ACs when leaving the room came last in the ranking, with an impact coefficient of 0.146. TBP is validated in this model, given that all the four occupant behaviours had their perceived behavioural control (PBC) having less impact on the behaviour compared to the behavioural attitude (BA) and the subjective norm (SN).

This research focused on public buildings used as offices, and the findings may not be applicable to private company buildings and also residential properties. Given that Ghana and, for that matter, many developing countries rely heavily on thermal plant for electricity generation, the climate change implications of the findings are discussed.

It is recommended that behaviours of occupants should be considered and factored in building energy predictions to bridge the energy performance gap. Subsequently, project managers, designers and energy consultants are encouraged to provide fans and openable windows in offices, even if there is going to be an air-conditioning provisions.

Originality emanates from the paper being at the forefront of helping to understand occupants' behaviour in the use ACs and associated climate change implications in a developing country context. One of the new variables introduced, switching on fans as an alternative to ACs, achieved the highest path coefficient and has important implication for occupant behaviour in the use of ACs in the literature.

This paper aims to present findings from an EU-funded international student-led energy saving competition (SAVES) on a scale previously unseen. There are multiple accounts of short-term projects and energy saving competitions encouraging pro-environmental behaviour change amongst students in university dormitories, but the purpose of this research is to provide evidence of consistent and sustained energy savings from student-led energy savings competitions, underpinned by practical action.

A mixed-methods approach (pre- and post-intervention surveys, focus groups and analysis of energy meter data) was used to determine the level of energy savings and quantifiable behaviour change delivered by students across participating university dormitories.

This research has provided further insight into the potential for savings and behaviour change in university dormitories through relatively simple actions. Whilst other interventions have shown greater savings, this project provided consistent savings over two years of 7 per cent across a large number of university dormitories in five countries through simple behaviour changes.

An energy dashboard displaying near a real-time leaderboard was added to the engagement in the second year of the project. Whilst students were optimistic about the role that energy dashboards could play, the evidence is not here to quantify the impact of dashboards. Further research is required to understand the potential of dashboards to contribute to behavioural change savings and in constructing competitions between people and dormitories that are known to each other.

SAVES provided engagement with students, enabling, empowering and motivating them to save energy – focusing specifically on the last stage of the “Awareness, Interest, Desire, Action” framework. Automated meter reading data was used in the majority of participating dormitories to run near real-time energy challenges through an energy dashboard that informed students how much energy they saved compared to a target, and encouraged peer-to-peer learning and international cooperation through a virtual twinning scheme.

Findings from energy saving competitions in universities are typically from small-scale and short-term interventions. SAVES was an energy-saving competition in university dormitories facilitated by the UK National Union of Students in five countries reaching over 50,000 students over two academic years (incorporating dormitories at 17 universities). As such it provides clear and important evidence of the real-world long-term potential efficiency savings of such interventions.

The purpose of this paper is to critically examine existing models for cost of quality. Having identified issues and limitations of historic models, develop and implement a novel, structured hybrid cost of quality model to identify and effectively manage cost of company’s product.

A theoretical framework is proposed based on an integration of three existing, historical cost of quality models into a structured hybrid model. Subsequently, an exploratory pilot case study in a manufacturing environment is described that illustrates the value of the model.

The paper manages to find how a hybrid model can help identify cost of quality more accurately than the traditional models. Thanks to the new model, the author shows how gaps between product’s theoretical and actual costs can be highlighted. This allows management to drive down cost of quality and improve business performance.

The model would benefit from a company-wide implementation. The present study provides a starting point for further research in the international manufacturing sector.

The framework improves the knowledge of cost of quality by providing a new case study with full results and analysis from a UK-based manufacturing company. It provides a critical re-evaluation of available literature, including the most recent publications as far as practically possible within timescale available. The study shows the importance of comprehensive cost collection if companies are to have the right data needed to manage business excellence.

The paper presents a development of the first structured hybrid model for measuring cost of quality using the strongest points of main three approaches and addresses their limitations. It gives new arguments against allocation of some cost elements within BS 6143-2:1990, resulting in recommendations for further brainstorming of pros and cons of the suggestion.