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Drawing on the French case, this article examines the size and scope of poverty resulting from the coronavirus disease 2019 (COVID-19) pandemic, the diversity of poverty's manifestations and the role of public action (among other actors) in addressing the poverty. This reflection unfolds at the confluence between the international literature on the economic effects of COVID-19 around the world and the methodological and conceptual issues on poverty.

Following a research report to the French Government in 2021, a new academic collaboration is initiated to assess the conceptual issues underlying the report's nine quantitative, qualitative and participatory studies. A thematic analysis is used to elaborate on an original framework.

COVID-19 not only had detrimental economic effects on specific groups, such as precarious workers and students, but also serious effects on social isolation, mental health, access to welfare and public services. Together with assessing the consequences of the COVID-19 pandemic on poverty in France, this paper highlights the lack of recognition of community support in the face of hard times.

The COVID-19 outbreak has not only deteriorated socioeconomic situations in France, but has also unmasked structural, long-term components of poverty. The paper discusses three policy implications of these revelations, concerning (1) the monitoring of non-monetary dimensions of poverty, (2) the needs of various groups under a welfare state with a dual structure and (3) the role of communities in public policy schemes.

This chapter draws on biographical interviews to analyze identity-based interpretations of inequalities by disabled people in France, as these understandings are formed and transformed over the course of their lives. We combined the material from two different studies to create a corpus of 65 life stories from working-age people with contrasting impairments in terms of type, degree, and onset, as well as various profiles in terms of gender, race, and class. When talking about the inequalities they face, respondents commonly made use of identity labels (gender, class, race, disability), among those available in their micro and macro environments. They usually presented these categories as separate and cumulative, and only a few upper-class disabled women developed reflections in line with an intersectional model. This fragmentation of identity categories translated into the framing of each inequality encountered through a single lens. Respondents mentioned race, class, or gender mainly when evoking topics and contexts that the public debate highlights as problematic, while their references to disability covered a variety of disadvantages. Although the interview situation might have fueled this framing, we also showed that certain earlier socialization processes led people to believe that their disability was the source of the inequalities they encountered. Lastly, we identified three turning points that encourage shifts in the interpretation of inequalities; these are the availability of a new label to qualify one's experience, a competing identity-based interpretation for a mechanism, and access to a different, intersectional model of inequality.

The aim of this work is to provide a theoretical model that can help companies to develop a unique approach to achieve both corporate environmental sustainability (CES) and successful customer experience management (CEM).

A two-phase study achieved the research aim. The first phase consisted of the analysis of contemporary theoretical contributions with a focus on CES and CEM. In the second phase, taking a qualitative approach, the key dimensions identified in the initial analysis were investigated to explore the dominant perceptions of practitioners and to hone the theoretical categories.

Five innovative pathways emerged from the study to inform decision-making while maintaining the dual objectives of CES and successful CEM. These pathways are combined to offer a strategic tool for managers and for research advances. This original integrated model also offers six novel theoretical propositions that describe how to shape corporate decisions to achieve environmental sustainability in CEM.

Firms can benefit from an approach that integrates CES and CEM to develop a new mindset for an innovative and valuable decision-making process and to design more captivating experiences for customers. Nevertheless, the efficacy and generalizability of the theoretical framework and propositions require empirical testing.

This paper makes an original contribution to the environmental sustainability and marketing literature by bringing together all elements in these fields of research in a conceptual model. Moreover, this paper proposes theoretical propositions that advance knowledge of the subject and offer ideas for future research and managers.