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Article
Publication date: 1 February 2001

John Griffiths, Bruce Elson and David Amos

In turbulent, highly competitive markets corporate organisations are faced with the dichotomy of “downsizing” their costs, yet at the same time improving the service that they…

2729

Abstract

In turbulent, highly competitive markets corporate organisations are faced with the dichotomy of “downsizing” their costs, yet at the same time improving the service that they offer their customers. This paper shows how a more market‐orientated approach can bring greater benefits for companies. Additional “soft” services can help to tailor a package of customer service and provide product and service differentiation, while inverting the traditional organisational structure can bring customer and supplier closer and lead to greater collaboration. This requires more open communication systems for the rapid capture, transfer and management of information. This has proved difficult in the past, but Web‐based technology is changing all of that. The paper concludes that all of these features are essential for a customer‐supplier interaction model that can provide the customer with added value in product and service delivery, and the supplier with increased business opportunities.

Details

Managing Service Quality: An International Journal, vol. 11 no. 1
Type: Research Article
ISSN: 0960-4529

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Publication date: 15 October 2018

Abstract

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Seven Faces of Women’s Sport
Type: Book
ISBN: 978-1-78743-711-1

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Article
Publication date: 18 July 2008

Lionel Bobot

Negotiations are an essential part of all professional activity, and for French town planners there are particular benefits that can be achieved by more effective performance in…

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Abstract

Purpose

Negotiations are an essential part of all professional activity, and for French town planners there are particular benefits that can be achieved by more effective performance in negotiating. However, teaching the skills to operate in a discretionary system is not common in the initial education of town planners. This paper aims to set out the author’s ideas and illustrate how this approach is grounded in theory and related to planning practice.

Design/methodology/approach

The subject of negotiating skills is set within the context of implementation studies and the paper focuses on the concept of integrated bargaining as the appropriate approach. The research consisted of the observation of student negotiating in role‐play exercises.

Findings

The effectiveness of the inclusion of negotiation skills in the curriculum has not been systematically measured, but anecdotal support from former students is strong. In addition, those students frequently offered the training course as practitioners as their careers progress often express a realization of the importance of greater awareness and skills in this area. Finally, it is evident that the professionals' value negotiation training, as this short course is the one most frequently runs in over six years of experience and one of those most frequently.

Originality/value

Alternative dispute resolution (ADR) is now rising up the agenda of the legal profession in France and in Europe. The message seems clear to us: whether one's interest is in implementation or simply dispute resolution, planning students and practitioners should be equipped with the knowledge, understanding and skills of negotiation.

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Journal of European Real Estate Research, vol. 1 no. 2
Type: Research Article
ISSN: 1753-9269

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Book part
Publication date: 30 March 2006

Sidney Perutz

In the 1970s, a materialist-feminist academy coalesced around the project to isolate and theorize the links between housework – chores women undertake for their households – and…

Abstract

In the 1970s, a materialist-feminist academy coalesced around the project to isolate and theorize the links between housework – chores women undertake for their households – and women's inequality across all their labor processes. This paper revisits the domestic labor debate at a time when there has never been more tension between women's work in social production and capitalist production. Based on fieldwork conducted in the northern Morelos highland community of Tepoztlán between 1993 and 1998, I disaggregate the performance of domestic labor in Tepoztlán in the time of globalization from a gendered labor process standpoint.

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Markets and Market Liberalization: Ethnographic Reflections
Type: Book
ISBN: 978-1-84950-354-9

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Article
Publication date: 7 September 2015

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Abstract

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Journal of Educational Administration, vol. 53 no. 6
Type: Research Article
ISSN: 0957-8234

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Article
Publication date: 1 June 1997

Andrelyn C. Applebee, Peter Clayton and Celina Pascoe

It is widely assumed ‐ and frequently asserted ‐ that university communication practices are being radically transformed by the introduction of electronic communication. Explores…

1079

Abstract

It is widely assumed ‐ and frequently asserted ‐ that university communication practices are being radically transformed by the introduction of electronic communication. Explores the introduction of Internet access in a single university, the University of Canberra, located in the capital city of Australia. The prime objective was to identify the frequency and type of use that academic staff were making of the Internet during 1995, with supplementary objectives being to record perceptions of users toward the Internet, and barriers to its effective use. The principal finding is not unexpected: academics were making very varied use of the Internet. Some staff were utilizing some facilities on a daily basis; others were yet to begin exploring this new communication medium. A particular surprise was that at the time of this survey the Internet was being used very little for teaching.

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Internet Research, vol. 7 no. 2
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 4 April 2016

Zhuming Bi, Guoping Wang and Li Da Xu

– The purpose of this paper is to present a visualization platform to control and monitor wireless sensor networks (WSNs) in manufacturing applications.

2120

Abstract

Purpose

The purpose of this paper is to present a visualization platform to control and monitor wireless sensor networks (WSNs) in manufacturing applications.

Design/methodology/approach

To make the platform flexible and versatile, a modular framework is adopted in modeling and visualizing WSNs. The Eclipse programming environment is used to maximize the scalability and adaptability of the platform. A set of the core functional modules have been designed and implemented to support the system operation. The platform is validated through a case study simulation.

Findings

The platform is capable of accommodating different operating systems such as Windows and Linux. It allows integrating new plug-ins developed in various languages such as Java, C, C++, and Matlab. The Graphic User Interface has been applied to process and visualize the acquired real-time data from a WSN, and the embodied methodologies can be used to predict the behaviors of objects in the network.

Research limitations/implications

The work has shown the feasibility and potential of the proposed platform in improving the real-time performance of WSN. However, the number of the developed functional modules is limited, and additional effort is required to develop sophisticated functional modules or sub-systems for a customized application.

Practical implications

The platform can be applied to monitor and visualize various WSN applications in manufacturing environments such as automated workcells, transportation systems, logistic, and storage systems.

Originality/value

The work is motivated by the scarce research on the development tools for monitoring and visualization of WSNs in manufacturing applications. The proposed platform serves for both of system developers and users. It is modularized with a set of core functional modules; it can be extended to accommodate new functional modules with a minimal effort for a different application.

Details

Internet Research, vol. 26 no. 2
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 10 June 2014

Suveera Gill

The present paper aims to question the rationale of paying a high remuneration to executives who are presiding over loss-making companies. The neoclassical wage model asserts that…

1107

Abstract

Purpose

The present paper aims to question the rationale of paying a high remuneration to executives who are presiding over loss-making companies. The neoclassical wage model asserts that the remuneration of executive directors is positively related to their company’s financial performance. However, evidence suggests that executives can obtain a higher level of personal compensation regardless of how the company performs.

Design/methodology/approach

The relationship between executive remuneration and performance for viable but loss-making Bombay Stock Exchange (BSE)-listed companies has been studied for 2009-2011. The paper examines the determinants of the level of executive remuneration as well as discerns the strength of the remuneration–performance relationship, both at the overall and across various board hierarchical levels, using the JM sensitivity and HL elasticity models.

Findings

Results for univariate and multivariate analyses highlight that both the remuneration–performance sensitivity and elasticity are weak. Further, factors such as ownership structure, risk and industry class moderate the remuneration–performance elasticity. It seems that it is only the lower rung of executive directors whose cash remuneration gets adversely affected with the performance of the company.

Originality/value

The paper offers valuable insight into the complexities relating to the remuneration performance relationship by putting forth a multi-theoretical perspective. The fact that executives are drawing a whopping remuneration while their companies continue to report disappointing results suggests that a catalytic role has to be played by the government so as to ensure that executive remuneration policies and practices are consistent with the company’s long-term objectives and control environment.

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Journal of Indian Business Research, vol. 6 no. 2
Type: Research Article
ISSN: 1755-4195

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Article
Publication date: 1 January 1959

THE Electronic Computer Exhibition and the B.I.M. conference have provided material for serious contemplation. Sir Harold Gillett, Lord Mayor of London, opening the Exhibition…

68

Abstract

THE Electronic Computer Exhibition and the B.I.M. conference have provided material for serious contemplation. Sir Harold Gillett, Lord Mayor of London, opening the Exhibition suggested that we are living in the age of the second industrial revolution. There are some who share the Lord Mayor's view and others who take the whole matter in their stride. One thing is certain, we shall be able to do more—and do it more efficiently.

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Work Study, vol. 8 no. 1
Type: Research Article
ISSN: 0043-8022

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Article
Publication date: 1 August 1958

AT last there is conclusive evidence, of that which we have hitherto proclaimed namely, that incentive schemes based on time and motion study are the best and most satisfactory…

60

Abstract

AT last there is conclusive evidence, of that which we have hitherto proclaimed namely, that incentive schemes based on time and motion study are the best and most satisfactory means, to worker and management alike, of increasing productivity.

Details

Work Study, vol. 7 no. 8
Type: Research Article
ISSN: 0043-8022

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