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Réal Plourde helped to oil the Couche-Tard/Circle K machine for Alain Bouchard, speeding up the pace of acquisitions and smoothing out the integration of newly acquired chains. As an engineer and MBA graduate with extensive international experience, he brought considerable added value to Alain Bouchard's team. Among other things, he helped to train many of the organization's senior executives, including the current CEO, Brian Hannasch, who joined the company in 2001, working closely with Réal Plourde for nearly a decade before replacing him as Head of Operations in 2011 and ultimately taking over from Alain Bouchard as CEO in 2014.

Although officially retired for some years now, Réal Plourde continues to sit on the boards of several organizations. He also chairs the board of an engineering firm employing more than 2,000 engineers. His Foundation has received several awards for its social and community contributions.

Alain Bouchard was born in 1949. He bought his first convenience store in 1978, when he was almost 30 years old. By then, he already had nearly 10 years of experience in the sector. He had already been involved in the start-up of more than 200 convenience stores. He understood that if he was to transform his newly acquired store into a chain and build something big, he needed to set up a team of people with complementary skills to help him make acquisitions.

In 2023, there are roughly 15,000 convenience stores operating under the Circle K/Ingo/Couche-Tard banners, employing 130,000 people in more than 30 countries. Annual sales are more than US$60 billion. Alain Bouchard officially retired from his position as President and CEO in 2014 and became Founder and Executive Chairman of the Board. He continues to be a major shareholder. He is still actively involved in strategic orientations and in identifying potential acquisitions. He has become a ‘Chief Culture Officer’ involved in executive leadership mentoring. He has never stopped communicating the importance of innovative, creative and intrapreneurial behaviour at all levels of the enterprise.

This case study presents Alain Bouchard, the man and the entrepreneur. It shows how he learned and mastered the craft of starting, acquiring, managing and developing convenience stores. It looks at how he encouraged the people around him to act as facilitators and intrapreneurs. It describes his values, how he works and learned to live with risk.

This chapter analyzes major trends in rural public libraries, beginning with a discussion of changes in service offerings since the advent of the Internet. These outlets are now better able to help patrons with their employment, education, and civic engagement needs than they have been at any point in the past. However, rural public libraries still lag behind their peers in broadband speeds, technological infrastructure, and various forms of service and training offerings that use these technologies. The difference in public offerings is not only due to problems of technology, but also limited funding for staff, aging and small buildings, and a lack of state and regional support to allow these libraries to achieve economies of scale. As libraries nationwide shift to focus more on public programming and digital offerings, these factors will be barriers to rural outlets keeping up with modern trends in the field.

This study uses Institute of Museum and Library Services (IMLS) and Digital Inclusion Survey data to analyze trends among rural public libraries. The authors returned to the original data sets from these studies to find nuance between types of rural outlets, primarily dividing this information based on libraries’ distances from more densely populated areas. These statistical data are supplemented through qualitative interviews with professionals in the rural library field. Key findings include:

• Rural public libraries have made major strides in improving broadband quality and increasing related service offerings since the advent of the Internet in the mid-1990s.

• Rural libraries still lag behind those in more populated areas in terms of technical infrastructure and training offerings, and this becomes more acute among those located farther from population centers.

• As the public library field places a greater emphasis on public programs, rural libraries’ small and aging buildings will likely be a barrier to them keeping up with their peers.

• The lack of regional consortia and strong state libraries in some parts of the country limits rural libraries’ abilities to achieve economies of scale and negatively impacts the range of services they can offer their patrons.

Rural public libraries have made major strides in improving broadband quality and increasing related service offerings since the advent of the Internet in the mid-1990s.

Rural libraries still lag behind those in more populated areas in terms of technical infrastructure and training offerings, and this becomes more acute among those located farther from population centers.

As the public library field places a greater emphasis on public programs, rural libraries’ small and aging buildings will likely be a barrier to them keeping up with their peers.

The lack of regional consortia and strong state libraries in some parts of the country limits rural libraries’ abilities to achieve economies of scale and negatively impacts the range of services they can offer their patrons.

Rural libraries have often been combined together in statistical analyses of their service offerings. This chapter shows nuance between these outlets, demonstrating that libraries that are distant and remote from population centers face more difficulties than those on the fringes of cities and suburbs. Likewise, while much of the advocacy surrounding rural libraries has focused on the need for improved broadband and technological infrastructure, this study moves on to study how building infrastructure, low staff funding, and a lack of mechanisms for collaboration will hinder libraries’ abilities to keep up with modern changes in the field.

Consumer Behavior.

This case is suitable to be used in advanced undergraduate and MBA/MSc level.

This case illustrates an animal shelter’s challenge pertaining to lack of awareness among individuals with regard to animal adoption and proper treatment toward animals. Brian Teoh, the founder of a local animal shelter “We Care For You (WCFY),” was really worried by observing the situation of the animals’ vulnerability as well as pet owners’ irresponsible behavior. Overpopulation in animal shelters is a common problem. The space of the shelter is limited and not enough to take more animals to take care unless existing animals are being adopted by the pet owners. Adoption is a way to give room for other animals to be taken by animal shelters. However, most of the individuals prefer to buy rather to adopt. Moreover, potential adopters are usually selective of the animal they intend to adopt by having criteria preferences for adoption. Brian was thinking how to make people aware about the animal right and proper treatment with animals and also how to make individuals aware about the necessity to adopt rather than purchasing them. He was drowned in deep thought. Although the situation seemed not so promising, he felt determined to work on this awareness-building issue.

This objective of this case is to:

• highlight the challenges faced by the animal shelters in order to make individuals aware of the importance of adopting animals rather than purchasing them from shops;

• emphasize the importance of using social media in disseminating information nationwide; and

• the necessity to educate people about the right treatment toward animals.

highlight the challenges faced by the animal shelters in order to make individuals aware of the importance of adopting animals rather than purchasing them from shops;

emphasize the importance of using social media in disseminating information nationwide; and

the necessity to educate people about the right treatment toward animals.