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Comparing outcome data derived from patients receiving treatment in different sites can identify different practice worthy of further examination. This paper illustrates an approach to benchmarking with data collected on 1,711 patients who have received occupational therapy in nine healthcare trusts. Detailed results of 288 patients indicate that there were differences between the services in the patients referred for occupational therapy, they were discharged at different points in their recovery and different amounts of gain were achieved during the treatment period. In order to interpret the reasons for the variation meaning needs to be added to the data. While casemix is an important consideration and may account for many of these differences, it would also appear that investigation of the different processes of care in different trusts may warrant further study.

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/14664100010343890. When citing the article, please cite: Pam Enderby, Alexandra John, Anthony Hughes, Brian Petheram, (2000), “Benchmarking in rehabilitation: comparing physiotherapy services”, British Journal of Clinical Governance, Vol. 5 Iss: 2, pp. 86 - 92.

This report presents outcome data from 3,176 consecutive prospective patients referred to physiotherapy for the treatment of soft tissue injuries. The results detailed here are part of a larger study collecting data from different NHS trusts in a benchmarking study. The Therapy Outcome Measure was used to collect data on each patient in four domains: Impairment, Disability/activity, Handicap/participation, and Distress/wellbeing on the entry and the exit from physiotherapy. The study concludes that patients do not have equal opportunity of accessing therapy for their specific condition according to their abilities and needs. Therapy provided in the Trusts did not produce similar changes in the patients’ abilities and some dimensions appeared to improve more significantly in some locations. Furthermore this study would suggest that there are no common criteria for discharge of patients with similar conditions from physiotherapy across the Trusts as measured by the Therapy Outcome Measure.