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The leadership team of Monsanto’s Integrated Financial Services (IFS) unit realized in 1997 that it needed to make changes in order to manage effectively in a time of transition for its parent organization. Consequently, it set out to develop a clear vision and to support the vision with metrics. The unit’s story is a lesson in the development and business value of a Measurement‐Managed Organization^TM (MMO). MMOs distinguish themselves by achieving sustained profitability and agility at lower levels of risk. The authors describe the process used by the Monsanto finance team and the importance of identifying key metrics early in the change initiative.

Students living in urban environments tend to have lower academic achievement and college- and career-readiness skills than students living in suburban environments, as well as tend to be more at-risk for social-emotional learning problems. Research indicates that several school and community variables are related to this education discrepancy, and aligning these variables to best meet the needs of students is the best way to improve educational outcomes. This chapter will describe a collective impact initiative designed to align school, community, and nonprofit resources in an urban environment to best address the needs of students and increase academic success.

The purpose of this paper is to seek to ascertain how many electronic resource troubleshooting LibGuides are in use and what level of support they tend to provide. LibGuides have become quite popular in academic libraries as a tool for subject and college liaison librarians to deliver library-mediated content to colleges and individual classes. Another promising area for their use is to provide electronic resource troubleshooting support to students and faculty, as well as to other library staff.

A sample of electronic resource troubleshooting LibGuides was obtained through a Google advanced search augmented by additional searches in the limited LibGuides community search utility. These LibGuides were selected according to a standard definition of troubleshooting and were analyzed for content on 36 support variables.

A relatively small number of LibGuides were located, and a thorough treatment of electronic resource access issues was present in only a limited number of the LibGuides found.

While some LibGuides may have gone undiscovered owing to an incomplete search strategy for discovery, subsequent efforts to find overlooked pages were mostly fruitless. The relatively small number of electronic resource troubleshooting LibGuides discovered coupled with their simplicity may indicate that the use of LibGuides platform in this capacity has not gained traction.

While there have been many case studies discussing the use of LibGuides as a subject and course guide platform, relatively few have explored the use of LibGuides outside of their traditional subject-focused implementation, and none have looked at LibGuides as a potential platform to aid in electronic resource access troubleshooting.

This chapter reviews and critiques the recent evolution of place-based entrepreneurship policy in the United Kingdom, in particular the governance of policies targeted at the regional level to promote economic development and competitiveness. The focus of the chapter is the evolution occurring from 1997, when the Labour government came to power, through to the period leading to the Conservative–Liberal Democrat coalition government, which came to power in 2010.

A review and critique of key academic and policy-based literature.

The chapter shows the way in which governance systems and policies aimed at stimulating entrepreneurship have permeated regional development policy at a number of levels in the United Kingdom. In general, the overarching themes of enterprise policy are similar across the regions, but the difference in governance arrangements demonstrates how emphasis and delivery varies.

Place-based enterprise policy needs long-term commitment, with interventions required to survive changes in approaches to governance if they are to prove effective; something which has been far from the case in recent years. Whilst the analysis is drawn from the case of the United Kingdom, the lessons with regard to the connection between regional modes of governance and effective policy implementation are ones that resonate across other nations that are similarly seeking to stimulate the development of entrepreneurial regions.

Evidence of ongoing disparities in regional economic development and competitiveness, linked to differences in regional business culture, suggest the continuance of market failure, whereby leading regions continue to attract resources and stimulate entrepreneurial opportunities at the expense of less competitive regions.

The time period covered by the chapter – 1997 onwards – forms an historic era with regard to changing regional governance and enterprise policy in the United Kingdom, with the emergence – and subsequent demise – of regional development agencies (RDAs) across English regions, as well as the introduction of regional governments in Scotland, Wales and Northern Ireland, which were handed certain powers for economic and enterprise development from the UK central government.

Entrepreneurship is increasingly recognised as a crucial element in fostering economic development and growth, especially at the regional level. The purpose of this paper is to examine the evolution of regional enterprise policies and associated governance mechanisms in the UK to address the following questions: How are evolving systems of regional governance in the UK impacting on the capability of regional policy to foster entrepreneurship? To what extent does enterprise policy form a key part of the overall economic development strategy of regions? and are different forms of regional enterprise policy and priorities emerging?

The study draws on a series of key interviews with policy makers across the regions of Wales, Scotland and England (using the case study of the Yorkshire and the Humber region). The approach adopted in this study facilitates an exploration of the perspectives of those responsible for the formulation and delivery of such support. The paper seeks to ascertain and analyse policy maker opinion on the nature of previous policy, as well as future requirements if policies are to become more effective. It focuses on the period from 1997, with the election of the Labour Government, and the period from 2010 to 2015 represented by the Conservative-Liberal Democratic Coalition Government.

The paper finds that regional entrepreneurship differentials emerge due to the spatial and place-based nature of three underlying factors: first, the nature of markets; second, the nature of innovation systems; and third, the nature of place-based cultures, communities and the institutions they establish. In the regions studied, failings and limitations in these factors suggest two potential requirements: first, the introduction of public policy in the form of a range of interventions and support mechanisms, second, the introduction of a system of policy governance to establish appropriate interventions and support mechanisms. In the case study regions, clear attempts have been made to address each of the three limiting factors through a range of policy and governance systems, but due to a complex range of issues these have often achieved limited success.

From an intellectual perspective, the paper positively points toward the establishment of governance and policy frameworks that have been both led and informed by the theory underpinning an explanation of regional differentials in entrepreneurial capacity and capability. However, from a more applied perspective it questions the effectiveness and strategic implementation of the policy frameworks and the sustainability of the associated governance mechanisms.

The concept of value in relationship marketing is a theme of increasing interest. This paper examines the concepts of employee value, customer value and shareholder value and the linkages between them. It reviews research on the service‐profit chain framework and other related models and then discusses the extent to which linkage models or enterprise performance models, which integrate these components of value, have been adopted by organisations. An example is used to illustrate the adoption and use of an enterprise performance model. Implications for the retail financial services sector are considered.