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Presents an innovation in surveys and consulting activities in the performance evaluation of work environments in Brazilian cities such as São Paulo and Rio de Janeiro by means of selected and specific examples in the financial sector. Large office buildings, as intelligent enterprises, are still in need of efficient tools for quality control of production processes, use, operation and maintenance, besides the concerns for diverse agents involved in this design with aspects such as advanced technology, automation and security. Two case studies have been chosen in the financial sector – one of the fastest growing service sectors in large Latin American cities – where methods and evaluation techniques were applied, with a focus not only on technological aspects, but also on the collection of functional parameters and indicators of occupation, security and automation, which is aimed at productivity and satisfaction for the users and occupants of these office buildings.

The city of São Paulo, as one of the World’s mega‐cities, has considerably increased the quantity of commercial floor space recently, with around 160,000m² added in this sector in 1998 and another 400,000m² planned for 1999. For this post‐occupancy evaluation (POE), the building chosen was a recently designed office building, considered to be high‐tech which has a total of 34 floors including six underground levels, 1,033m² of useful area per floor and circulation of more than 3,000 people per day. The unique situation of the different users, with their particular layouts, is an area that has still not been analyzed in POEs in Brazil. This paper will present the results of a pilot POE applied to four floors occupied by the headquarters of a manufacturer of domestic appliances, focusing on the methodological approach.