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Article
Publication date: 1 January 2001

Margaret Latshaw, Beth Harmon‐Vaughan and Bob Radford

With corporations reinventing and changing themselves with increasing frequency and speed, what is the real estate industry doing to enable that change? This paper presents the…

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Abstract

With corporations reinventing and changing themselves with increasing frequency and speed, what is the real estate industry doing to enable that change? This paper presents the perspectives of a corporate tenant, a developer and an interior designer to answer the question of what some companies are doing to make workspace more flexible and to shorten the cycle time for the processes by which workspace is constructed, procured and fitted‐out for new occupancy. The following questions will be answered ‐ In the low vacancy market prevalent in so many parts of the United States, what strategies are corporate real estate executives in high‐growth companies using to acquire space fast? ‐ What trends are emerging in the industry to streamline the processes to build, acquire, fit‐out and manage space? ‐ How is the industry changing its product to ensure that the space that is delivered can meet a variety of users and uses as occupants churn through the space in unforeseen ways?

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Journal of Corporate Real Estate, vol. 3 no. 1
Type: Research Article
ISSN: 1463-001X

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Available. Content available
Article
Publication date: 1 September 2003

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Abstract

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Program, vol. 37 no. 3
Type: Research Article
ISSN: 0033-0337

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Article
Publication date: 1 January 2003

Loretta S. Wilson and Susan Kwileck

In the wake of numerous late twentieth century cult disasters, and most recently, the September 11 tragedy, this paper considers the question, why do people obey outrageous…

1101

Abstract

In the wake of numerous late twentieth century cult disasters, and most recently, the September 11 tragedy, this paper considers the question, why do people obey outrageous commands from charismatic authorities? According to Gary Becker, “the economic ap‐proach provides a valuable unified framework for understanding all human behavior” (Becker 1976:14). We test this generalization by attempting to explain, in terms of rational choice theory, the behavior of two members of infamous cults, the Manson Family and the Ragneesh Foundation International. Each of these subjects slavishly obeyed orders from a charismatic personality, one to the extent of committing murder. Were they mentally ill or rationally maximizing their utility? We consider these theoretical options. In August of 1969 Charles Manson ordered several of his followers to commit gruesome murders for the purpose of initiating the apocalypse. They obeyed. In late 1978, Jim Jones commanded over 900 members of the Peoples Temple to commit suicide. They obeyed. From 1981 to 1985, executing orders to build utopia perceived to come from their guru, members of the Ragneesh Foundation International terrorized the inhabitants of Antelope, Oregon. Similarly, followers of Osama Bin Laden are suspected of carrying out the disastrous suicide murders of September 11. Over past decades, the incidence of violence involving submission to a charismatic leader appears to be escalating. Increasingly the public must contend with the “awesome power” of charisma, “enshrouded in a mystique of irrationality” (Bradley 1987: 3–4). The extent to which followers committing criminal acts of obedience may be held accountable has become a pressing legal issue. How can this kind of volatile religious commitment be explained? In recent years, experts on cults have experimented with rational choice theory. According to economist, Gary Becker, “the economic approach provides a valuable unified framework for understanding all human behavior” (Becker 1976: 14). We test this extravagant claim with two cases of seemingly irrational commitment to a charismatic cult leader—one a follower of Bhagwan Rajneesh, the other a Manson Family killer. These subjects are not representative cult members but rather were chosen because they demonstrated an exceptional loyalty to their leaders that has been widely construed as the result of brainwashing or insanity. Rather than survey data, we rely on autobiographical testimonies since they offer a more detailed and comprehensive view of the thought processes that motivate behavior, the subject matter of this paper.

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Humanomics, vol. 19 no. 1
Type: Research Article
ISSN: 0828-8666

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Case study
Publication date: 4 May 2023

Victor Quiñones, Maria M. Feliciano-Cestero and Alec Cruz-Cruz

In writing this case, the research team used secondary resources such as academic journals, trade magazines and websites to inform and verify the information.

Abstract

Research methodology

In writing this case, the research team used secondary resources such as academic journals, trade magazines and websites to inform and verify the information.

Case overview/synopsis

January 7, 2021, was not a good day for Goya Foods CEO Robert Bob Unanue, who has been at the helm of Goya since 2004. On that day, the nine-member board of directors of Goya censured Unanue for publicly questioning the legitimacy of the 2021 United States Presidential election. A day before, on January 6, a mob “trapped lawmakers and vandalized the home of Congress in the worst desecration of the complex since British forces burned it in 1814” (Hockstein, 2021).

Unanue was considered a follower of former president Trump and has expressed that “the country was […] blessed to have a leader like President Trump, who is a builder” (Hawkins, 2020). In January 2021, Unanue appeared on Fox News and said a “ war was coming,” as Joe Biden’s election was “unverified.” These, among other words, motivated the censured by the board of Goya Foods, Inc. (Santana and Isidore, 2021).

Students are asked the following questions for discussion: Did the board of directors of Goya Foods carry its role too far by openly censuring Unanue? Did Unanue go too far by openly expressing subjective opinions and thus influencing how people view the election results? Should he have remained as CEO of Goya Foods after his words on Joe Biden’s election?

Complexity academic level

One of the authors has taught the case in the Strategic Management course for MBA students. In addition, graduate students of corporate governance, business ethics, social responsibility and leadership, among other classes, will be the target segments for the case.

Learning objectives

1. Recognize the effects on brand image and sales when CEOs participate in political arenas and publicly discuss social issues.

2. Understand the dynamics behind ethnic family businesses, such as their governance and conflict resolution approach.

3. Assess the value of the corporate board’s management of corporations.

Subject code

CCS11: Strategy

Details

The CASE Journal, vol. 19 no. 6
Type: Case Study
ISSN: 1544-9106

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Article
Publication date: 1 April 1990

Bob Brotherton and Mike Coyle

As the second in a series of three articles, exploring the problemsarising from instability in the Hospitality Operations Environment(HOE), this article develops an analysis of…

245

Abstract

As the second in a series of three articles, exploring the problems arising from instability in the Hospitality Operations Environment (HOE), this article develops an analysis of the sources, incidence and problems arising from undesirable variety. The discussion focuses on the need to manage variety across the whole hospitality operation, as opposed to a concentration on product variety. The potential sources of variety are identified in the HOE′s products, processes and structures and proposals are advanced to assist the operational manager in managing variety. In particular the control/flexibility dilemma is explored and the desirability of variety in the production and delivery aspects of the HOE is given special attention.

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International Journal of Contemporary Hospitality Management, vol. 2 no. 4
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 8 May 2017

Alexandra K. Abney, Mark J. Pelletier, Toni-Rochelle S. Ford and Alisha B. Horky

Social networks offer consumers the ability to voice their opinions of brands in a real-time, public setting. This represents a unique challenge for firms as brand managers must…

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Abstract

Purpose

Social networks offer consumers the ability to voice their opinions of brands in a real-time, public setting. This represents a unique challenge for firms as brand managers must develop new strategies for properly communicating with consumers, especially in the event of a service failure. The purpose of this research is to explore the impact of various adaptive service recovery strategies via social media, specifically Twitter.

Design/methodology/approach

Through a series of experimental manipulations, four service recovery strategies are tested alongside two variations of consumer complaint tweets. The service recovery responses vary in their degree of adaptiveness, which have differential impacts on numerous consumer outcome variables.

Findings

The findings indicate that highly adaptive recoveries responses positively impact consumers’ evaluations of service recovery satisfaction, leading to greater consumer behavioral intentions. Additionally, the type of tweet the consumer sends may further reveal their expectations for adequate service recovery responses.

Originality/value

This study is the first to empirically test the use of social media platforms in the service failure and recovery context. Although social media is commonly used for such purposes by practitioners, academic research up to this point has predominately focused on social media for generating word-of-mouth. Further, this study seeks to examine how service adaptability is perceived from the customer perspective, as opposed to the more traditional employee viewpoint.

Details

Journal of Services Marketing, vol. 31 no. 3
Type: Research Article
ISSN: 0887-6045

Keywords

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Book part
Publication date: 12 December 2024

Louise Wattis

Abstract

Details

Gender, True Crime and Criminology
Type: Book
ISBN: 978-1-80455-361-9

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Article
Publication date: 1 January 1997

Matthew Shepherd

Through reference to contemporary feminist literature, this article explores the potential of men's involvement in feminism. Although primarily a women's movement, it is argued…

904

Abstract

Through reference to contemporary feminist literature, this article explores the potential of men's involvement in feminism. Although primarily a women's movement, it is argued that there is scope for men to make a significant contribution to both feminist theory and practice. It stresses that men must live feminism in their everyday lives. In the second half of the paper it is suggested that men should engage in the project of re‐thinking existing notions of masculinity. In this connection it briefly outlines a reconceptualisation which is shown to be of benefit to feminist scholarship. As conclusion, an agenda for future research of masculinity is proposed.

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International Journal of Sociology and Social Policy, vol. 17 no. 1/2
Type: Research Article
ISSN: 0144-333X

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Book part
Publication date: 29 August 2018

Abstract

Details

Healthcare Antitrust, Settlements, and the Federal Trade Commission
Type: Book
ISBN: 978-1-78756-599-9

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Article
Publication date: 1 November 1909

THE following list of errata, adjustments and revisions of the actual classification itself, represents all that it has been deemed necessary to note in the way of such…

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Abstract

THE following list of errata, adjustments and revisions of the actual classification itself, represents all that it has been deemed necessary to note in the way of such alterations, and the changes have been suggested by the experience of users and the discoveries of various librarians. Those who use the scheme should have the changes noted in an interleaved copy of the book, and others may find it desirable to do likewise, pending the appearance of a revised issue which will be published in the near future. Most of the changes are self‐explanatory, and their meaning can be ascertained at once by reference to the S.C. itself. Suggestions and notes of errors will be very gratefully received, as it is only by the vigilance and practical working of many minds that a classification scheme can ever arrive at even reasonable accuracy and completeness.

Details

New Library World, vol. 12 no. 5
Type: Research Article
ISSN: 0307-4803

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