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This paper reports on the history of the main Volvo Tuve truck plant in Gothenburg from its beginnings in 1981 until 2002. It focuses on the assembly work involved in the completion of truck chassis carried out by blue‐collar employees. Extensive (physical) alterations during this period have been important for understanding the plants' present design. The various designs of the assembly system, in combination with alterations and changes, have radically reformed the blue‐collar employee's work in a way that, in most respects, had not been intended. The ambitious guidelines, design assumptions and praxis of the early plant design which promoted collective dimensions of work have shifted to ones in which assembly work can be seen more as a set of individualised tasks. Moreover, the plant, which in earlier times had been small‐scale and utilised a heterogeneous assembly systems design, now has been transformed into a large‐scale plant with a homogenous assembly systems design. That is, to be more specific, two rather short assembly lines with intermediate buffers (1980s assembly systems design) were turned into the use of extended assembly lines without intermediate buffers (1990s assembly systems designs). The latter assembly systems were earlier working in coexistence with so‐called assembly docks (small work groups completed their own truck chassis). Lastly, these heterogeneous assembly systems designs were recently changed by further extension of the two main product flows and the assembly docks were closed down (2000s assembly system design). We argue that the choice of assembly systems designs was, and maybe still is, an ad hoc process and not a truly rational process. The history of the Volvo Tuve plant history illuminates how one specific plant can illustrate an uneven line of development with regard to assembly system design, within an organisation which successively has turned more international by an ongoing process of creating one single, larger scale, assembly system design. Thereby leaving behind the characteristics which were once a trademark of the Swedish automotive industry.

Digital transformation is becoming a necessity for all organizations all over the world. The importance of digital transformation is not only applicable to the private sector but also extends to the public sector. Kuwait boasts the Kuwait Direct Investment Promotion Authority (KDIPA), a pivotal entity entrusted with the mission of spearheading investment promotion across diverse sectors. More importantly, the focus has been recently on investing in digital transformation technologies where their statistics show that 33% of their investment are in emerging technologies. However, the success of KDIPA was not a mere chance or coincidence where it is really attributed to the transformative leadership that it has. It started to invest in projects that develop the talents and skills of Kuwaitis to create sustainable development and bring innovative technologies to the state of Kuwait. This chapter provides an overview of digital transformation and the role of KDIPA and its transformative leadership in attaining the strategic development goals for a new Kuwait Vision of 2035.

Looks at customer dissatisfaction by focusing on the events which provide the source of the dissatisfaction and complaints. Uses data from research into public transport. Includes analysis of written complaints and information from interviews with customers. Concludes that quality shortcomings are in most cases recurrent. Suggests that the company featured in the study should focus on aspects related to the drivers, punctuality and use of information coming from customers in the form of complaints.

Access to unbiased self-reported (primary) data for a normative concept like social sustainability has been a challenge for construction project management (CPM) scholars, and this difficulty has been further amplified by the ongoing COVID-19 pandemic. This paper aims to address this issue by asserting the suitability of secondary data as a methodologically sound but underutilized alternative and providing directions for secondary data-based research on social sustainability in a project setting.

By drawing on a framework for social sustainability and using “project-as-practice” approach as its point of departure, this conceptual paper identifies possibilities for utilizing multiple secondary sources in CPM research.

The paper provides a roadmap for identification of secondary sources, access to data, potential research designs and methods, limitations of and cautions in using secondary sources, and points to many novel lines of empirical enquiries to stimulate secondary data-based research on social sustainability in CPM.

Indicated secondary sources and empirical opportunities can support research efforts that aim to promote societal welfare through construction projects.

The presented guidance will assist researchers in identifying, accessing and utilizing naturalistic, secondary data for designing and conducting empirical research that cuts across social sustainability and CPM. This, in turn, will facilitate methodological pluralism and “practice turn” in such research endeavors.

In recent decades, a significant number of research contributions have been made to the intersection of digital technologies and the tourism industry. However, a thorough examination of digitalization and digital transformation in the tourism industry has not been given sufficient consideration. This study aims to provide a bibliometric review of digitalization and digital transformation research in the tourism industry and devise future research agendas to advance the research field.

This study uses the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) protocol and a bibliometric analysis to examine the research progress and scientifically map the research domain of digitalization and digital transformation in the tourism industry from 2002 to 2023 using bibliographic data retrieved from the Scopus and Web of Science.

This study presents the trends in publications and citations within the digitalization and digital transformation research domain in tourism. The findings also provide insights into the four primary clusters of the research field: digital innovation, smart tourism ecosystem, eTourism and smart destination experience. To further augment the application of digital transformation, this study offers several recommendations for future research on digitalization and digital transformation of the tourism industry.

This study provides valuable implications to researchers, managers and policymakers seeking to understand the current state and future research directions in tourism’s digitalization and digital transformation research field.

This study advances the research field of digitalization and digital transformation in the tourism industry by thoroughly examining the primary research clusters in the research corpus of the past two decades. Furthermore, it guides future research, thereby setting the stage for further progress in this domain.

近几十年来, 数字技术与旅游业的交叉领域做出了大量研究贡献。 然而, 对旅游业数字化和数字化转型的深入审视尚未得到充分考虑。本研究旨在对旅游业数字化和数字化转型研究进行文献计量回顾, 并制定未来的研究议程以推进该研究领域的发展。

本研究利用系统文献综述的科学程序和原理（SPAR-4-SLR）协议和文献计量分析来检验研究进展并科学地绘制旅游业数字化和数字化转型的研究领域 使用从 Scopus 和 Web of Science (WOS) 检索到的书目数据从 2002 年到 2023 年。

本研究呈现了旅游业数字化和数字化转型研究领域出版物和引用的趋势。 研究结果还提供了对该研究领域的四个主要集群的见解：数字创新、智能旅游生态系统、电子旅游和智能目的地体验。 为了进一步增强数字化转型的应用, 本研究为旅游业数字化和数字化转型的未来研究提出了几点建议。

本研究通过深入研究过去二十年研究语料库中的主要研究集群, 推进了旅游业数字化和数字化转型的研究领域。 此外, 它指导了未来的研究, 从而为该领域的进一步进展奠定了基础。

本研究为寻求了解旅游业数字化和数字化转型研究领域现状和未来研究方向的研究人员、管理者和政策制定者提供了有价值的启示。

En las últimas décadas, se ha realizado un número significativo de contribuciones de investigación a la intersección de las tecnologías digitales y la industria del turismo. Sin embargo, no se ha prestado suficiente atención a un examen exhaustivo de la digitalización y la transformación digital en la industria del turismo. Este estudio tiene como objetivo proporcionar una revisión bibliométrica de la investigación sobre digitalización y transformación digital en la industria del turismo y diseñar futuras agendas de investigación para avanzar en el campo de la investigación.

Este estudio utiliza el protocolo de Procedimientos y fundamentos científicos para revisiones sistemáticas de la literatura (SPAR-4-SLR) y un análisis bibliométrico para examinar el progreso de la investigación y mapear científicamente el dominio de investigación de la digitalización y la transformación digital en la industria del turismo. de 2002 a 2023 utilizando datos bibliográficos recuperados de Scopus y Web of Science (WOS).

Este estudio presenta las tendencias en publicaciones y citas dentro del dominio de investigación sobre digitalización y transformación digital en turismo. Los hallazgos también brindan información sobre los cuatro grupos principales del campo de investigación: innovación digital, ecosistema de turismo inteligente, turismo electrónico y experiencia de destino inteligente. Para aumentar aún más la aplicación de la transformación digital, este estudio ofrece varias recomendaciones para futuras investigaciones sobre la digitalización y la transformación digital de la industria turística.

Este estudio avanza en el campo de investigación de la digitalización y la transformación digital en la industria del turismo al examinar en profundidad los principales grupos de investigación en el corpus de investigación de las últimas dos décadas. Además, orienta la investigación futura, sentando así las bases para mayores avances en este ámbito.

Este estudio proporciona implicaciones valiosas para los investigadores, administradores y formuladores de políticas que buscan comprender el estado actual y las direcciones futuras de la investigación en el campo de la digitalización y la transformación digital del turismo.