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This paper examines the role of information technology as an enabler of Knowledge Management. It begins with the premise that Knowledge Management requires an under‐standing of knowledge creation at the individual level, and argues that IT tools are necessary, but not sufficient, for enabling sense‐making. The organizational IT role is assessed in terms of: mechanisms to facilitate knowledge creation; the information sources organizational decision‐makers use; and sense‐making activities to support innovation. Frameworks for thinking about initiatives that include IT capabilities and people capabilities are presented for each of these concepts, along with relevant examples. The paper concludes with four IT management guidelines.

Corporate leadership development can no longer simply rely on planning the replacement of existing leaders. The function of leadership is moving from a transactional to a transitional mode and leaders will increasingly work to inspire knowledge era workers within a constantly changing organisation to embrace an unknown future. In order to meet this leadership development challenge, this article proposes a three‐track model of leadership development based on theory and practice. It is aimed not at individual leaders, but at the total leadership function. The three tracks are: a business track where individuals study the total enterprise and its business environment; a leadership track which teaches behaviourally‐based skills to influence individuals, teams and the total organisation; and a personal track where the individuals understand themselves and how to best manage their personal resources.