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This study serves two purposes: (1) to evaluate the effects of organizational ambidexterity by examining how the balanced and the combined sales–service configurations of chatbots differ in their abilities to enhance customer experience and patronage and (2) to apply information boundary theory to assess the contingent role that chatbot sales–service ambidexterity can play in adapting to customers' personalization–privacy paradox.

An online survey of artificial intelligence chatbots users was conducted, and a mixed-methods research design involving response surface analysis and polynomial regression was adopted to address the research aim.

The results of polynomial regressions on survey data from 507 online customers indicated that as the benefits of personalization decreased and the risk to privacy increased, the inherently negative (positive) effects of imbalanced (combined) chatbots' sales–service ambidexterity had an increasing (decreasing) influence on customer experience. Furthermore, customer experience fully mediated the association of chatbots' sales–service ambidexterity with customer patronage.

First, this study enriches the literature on frontline ambidexterity and extends it to the setting of human–machine interaction. Second, the study contributes to the literature on the personalization–privacy paradox by demonstrating the importance of frontline ambidexterity for adapting to customer concerns. Third, the study examines the conduit between artificial intelligence (AI) chatbots' ambidexterity and sales performance, thereby helping to reconcile the previously inconsistent evidence regarding this relationship.

The purpose of this paper is to enhance control accuracy, energy efficiency and productivity of customized industrial robots by the proposed multi-objective trajectory optimization approach. To obtain accurate dynamic matching torques of the robot joints with optimal motion, an improved dynamic model built by a novel parameter identification method has been proposed.

This paper proposes a novel multi-objective optimal approach to minimize the time and energy consumption of robot trajectory. First, the authors develop a reliable dynamic parameters identification method to obtain joint torques for formulating the normalized energy optimization function and dynamic constraints. Then, optimal trajectory variables are solved by converting the objective function into relaxation constraints based on second-order cone programming and Runge–Kutta discrete method to reduce the solving complexity.

Extensive experiments via simulation and in real customized robots are conducted. The results of this paper illustrate that the accuracy of joint torque predicted by the proposed model increases by 28.79% to 79.05% over the simplified models used in existing optimization studies. Meanwhile, under the same solving efficiency, the proposed optimization trajectory consumes a shorter time and less energy compared with the existing optimization ones and the polynomial trajectory.

A novel time-energy consumption optimal trajectory planning method based on dynamic identification is proposed. Most existing optimization methods neglect the effect of dynamic model reliability on energy efficiency optimization. A novel parameter identification approach and a complete dynamic torque model are proposed. Experimental results of dynamic matching torques verify that the control accuracy of optimal robot motion can be significantly improved by the proposed model.

Sensorless passive lead-through programming (LTP) is a promising physical human-robot interaction technology that enables manual trajectory demonstrations based on gravity and friction compensation. The major difficulty lies in static friction compensation during LTP start-up. Instead of static friction compensation, conventional methods only compensate for Coulomb friction after the joint velocity exceeds a threshold. Therefore, conventional start-up external torques must overcome static friction. When the static friction is considerable, it is difficult for conventional LTP to start up and make small movements. This paper aims to decrease the start-up external torque and improve the small movement performance.

This paper reveals a novel usage of a high-gain position-loop in industrial robot applications aimed at sensitively detecting external torque during start-up. Then, the static friction is partly compensated by Coulomb friction to facilitate start-up. In addition, a detailed transition method between the proposed start-up and conventional passive LTP is proposed based on a finite state machine.

Experiments are implemented on the ROKAE XB4 robot to verify the effectiveness of the proposed external torque detection. Compared with the conventional LTP method, the proposed LTP method significantly decreases the start-up external torque and facilitates small movements.

This paper proposes and verifies a novel start-up method of sensorless LTP based on a start-up external torque detection and a transition method between start-up and conventional LTP. This research improves the LTP start-up performance, especially for industrial robots with large static friction.

This paper aims to prepare an oil-impregnated porous polytetrafluoroethylene (PTFE) composite with advanced tribological properties using citric acid as a novel pore-forming agent.

Citric acid (CA) was used to form pores in PTFE, and then oil-impregnated PTFE composites were prepared. The pore-forming efficiency of CA was evaluated. The possible mechanism of lubrication was proposed according to the tribological properties.

The results show CA is an efficient pore-forming agent and completely removed, and the porosity of the PTFE increases with the increase of the CA content. The oil-impregnated porous PTFE exhibits an excellent tribological performance, an increased wear resistance of 77.29% was realized in comparison with neat PTFE.

This study enhances understanding of the lubrication mechanism of oil-impregnated porous polymers and guides for their tribological applications.

As a common form of failure in industry, corrosion causes huge economic losses. At present, with the development of computational techniques, artificial intelligence (AI) is playing a more and more important role in the field of scientific research. This paper aims to review the application of AI in corrosion protection research.

In this paper, the role of AI in corrosion protection is systematically described in terms of anticorrosion materials and methods, corrosion image recognition and corrosion life prediction.

With efficient and in-depth data processing methods, AI can rapidly advance the research process in terms of anticorrosion materials and methods, corrosion image recognition and corrosion life prediction and save on costs.

This paper summarizes the application of AI in corrosion protection research and provides the basis for corrosion engineers to quickly and comprehensively understand the role of AI and improve production processes.

The purpose of this paper is to propose a new joint friction model, which can accurately model the real friction, especially in cases with sudden changes in the motion direction. The identification and sensor-less control algorithm are investigated to verify the validity of this model.

The proposed friction model is nonlinear and it considers the angular displacement and angular velocity of the joint as a secondary compensation for identification. In the present study, the authors design a pipeline – including a manually designed excitation trajectory, a weighted least squares algorithm for identifying the dynamic parameters and a hand guiding controller for the arm’s direct teaching.

Compared with the conventional joint friction model, the proposed method can effectively predict friction factors during the dynamic motion of the arm. Then friction parameters are quantitatively obtained and compared with the proposed friction model and the conventional friction model indirectly. It is found that the average root mean square error of predicted six joints in the proposed method decreases by more than 54%. The arm’s force control with the full torque using the estimated dynamic parameters is qualitatively studied. It is concluded that a light-weight industrial robot can be dragged smoothly by the hand guiding.

In the present study, a systematic pipeline is proposed for identifying and controlling an industrial arm. The whole procedure has been verified in a commercial six DOF industrial arm. Based on the conducted experiment, it is found that the proposed approach is more accurate in comparison with conventional methods. A hand-guiding demo also illustrates that the proposed approach can provide the industrial arm with the full torque compensation. This essential functionality is widely required in many industrial arms such as kinaesthetic teaching.

First, a new friction model is proposed. Based on this model, identifying the dynamic parameter is carried out to obtain a set of model parameters of an industrial arm. Finally, a smooth hand guiding control is demonstrated based on the proposed dynamic model.

This paper aims to propose a hybrid force/position control algorithm based on the stiffness estimation of the unknown environment. A frequency-division control scheme is developed to improve the applicability and reliability of the robot in welding, polishing and assembly.

The stiffness estimation algorithm with time-varying forgetting factors is used to improve the speed and accuracy of the unknown environmental estimation. The sensor force control and robot position control are adopted in different frequencies to improve system stability and communication compatibility. In the low frequency of sensor force control, the Kalman state observer is used to estimate the robot’s joints information, whereas the polynomial interpolation is used to ensure the smoothness of the high frequency of robot position control.

Accurate force control, as well as the system stability, is attained by using this control algorithm.

The entire algorithm is applied to a six-degrees-of-freedom industrial robot, and experiments are performed to confirm its applicability.

The frequency-division control strategy guarantees the control stability and improves the smoothness of the robot movement.

With the rapid development of social media in the past few years, some dark aspects of usage have appeared, e.g., Weibo addiction. Therefore, the purpose of this paper is to address the question of how Weibo keeps users hooked.

The study utilizes the netnography method to explore the symptoms of Weibo addiction and how it is formed.

First, some Weibo users have typical symptoms of addictive behavior, such as withdrawal, loss of control and general living problems; second, narcissism plays an important role in the process of Weibo addiction and has a stronger effect on content generation than content consumption; third, some users use Weibo as a means to alleviate anxiety, but they can then become more anxious owing to addiction; and fourth, the effect of comments has two sides – on the one hand, comments are one kind of feedback to posts, satisfying posters’ social needs, while on the other hand, a storytelling system consists of one post and its comments, upon which some Weibo users become more dependent.

This research is only a preliminary, exploratory study. Therefore, care should be taken when interpreting these findings.

This study should help social media service providers and users to pay attention to the risk of social media addiction. Social media service providers should take social responsibility, design more user-oriented guidelines for marketing ethics and launch more responsible marketing activities. Users should enhance self-control and better balance social media use and offline real life.

Netnography has not been widely used as an addictive behavior research technique. This study is further bolstered because it has also noticed the difference of addiction mechanisms between addictive micro-bloggers and their followers.

Hydro-viscous drive (HVD) clutches are widely used in equipment requiring soft start, such as fans and pumps, to transmit torque and adjust speed by changing the gap distance between friction pairs. This paper aims to propose a novel two-parameter evaluation method for HVD during the mixed lubrication stage. The objective is to develop an effective model that establishes the relationship between these parameters and the actual surface topography.

In the presented methods, the fractal features of the real manufacturing surface are calculated based on the power spectrum function by the ultra-depth three-dimensional microscope. After that, the hybrid friction model of the friction plate is established based on mixed elasto-hydrodynamic lubrication theory, boundary friction model and fractal theory. Then the torque and load bearing characteristics of the clutch are obtained, and the influences of the surface fractal features are investigated and discussed. Finally, the Weierstrass–Mandelbrot function is adopted for the surface topography characterization and evaluation.

The results indicate that the proposed method exhibits good accuracy, while the speed difference between the friction pair exceeds 2,500 rpm. It is concluded that this paper proposed a way to evaluate the torque and loading capacity of HVD considering the real manufacturing surface topography and is helpful for surface optimization.

The originality and value of this study lie in its development of a novel torque and load bearing capacity evaluation method for HVD in mixed lubrication stage, considering manufacturing surface topography and describing the real manufacturing surface.

This study aims to explore the influence of a region’s network location characteristics and indirect connections on its innovation capability. The aim is to assist regions in different network locations to use innovation resources to improve their innovation capabilities more efficiently.

This paper represents the Chinese regional innovation network using the gravity model. A theoretical framework is developed to explore the relationships between a region’s innovation capability and its network location. Hypotheses are tested using hierarchical regressions.

First, this paper finds that a region’s network centrality can promote its innovation capability. Second, a structural hole can positively adjust the relationship between a region’s centrality and innovation capability. Third, a region’s indirect connections can inhibit its innovation capability while exhibiting a U-shaped relationship in moderating centrality and innovation capability.

This study uses a multi-index system to construct an innovation network covering 29 regions in China. This network represents the innovation cooperation and overall situation of innovation in China. The paper is one of the first attempts at investigating the relationship between regional network locations and innovation capability. It is also the first attempt at testing the influence of indirect connections on a region’s innovation capability. The findings provide a new perspective on the factors influencing regional innovation capacity and a new way for regions to improve their innovation capability.