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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb001093. When citing the article, please cite: John Hull, Bill Alexander, (1976), “The Impact of Inflation on Corporate Financial Performance”, Management Decision, Vol. 14 Iss: 1, pp. 7 - 16.

While market theorists have devoted a great deal of effort to the conceptualization of service quality, the practical guidance available to service providers continues to be very limited. Utilizing the emerging role of a new marketing entity, the retail electric service provider, as an illustration, the article discusses how data envelopment analysis might be used to analyze service quality at the retail service level. Specific dimensions thought to influence consumers’ perceptions of the quality of retail electric energy services are identified, and the potential use of data envelopment analysis as a diagnostic tool for effective management of service quality by retail electric service providers is demonstrated. Generalization to different types of service providers is suggested. Empirical studies to develop practical guidance along this line of analysis are encouraged.

Computer models can provide fast and efficient ways of assessing the impact of different rates of inflation on a company's future performance. This article describes the steps in the development and use of a simple model. Typical computer outputs are included and several examples are given of the way in which the model can be interrogated in order to make easier the task of setting objectives and defining viable company strategies.

The Sterling C. Evans Library, Texas A & M University, holds over 3,000,000 microforms. As many of the Evans microform collections are not catalogued, access to them can be perplexing to patrons. To ease that problem, the microtext staff created Guide to the Microform Collections in the Sterling C. Evans Library, which describes the microform materials currently housed in six different departments of the Library. Entries are arranged alphabetically by title and are identified by format. The Guide allows patrons to examine a scope note for each set, to discover indexes which enable efficient use of various sets, and to search for microform materials by subject. Call numbers for microform materials, locations, indexes with appropriate call numbers, and subject headings are integral parts of each listing. In addition to describing the current collection, the Guide provides an effective means of assessing collection strengths or weaknesses. The article presents information on selecting materials for inclusion in the Guide, content and form of entries, and updating the guide.

This chapter explores the development of the Professional Cook – Indigenous content program in the province of British Columbia (BC), Canada. Chef Andrew George, Wet'suwet'en professionally trained cook, shares his knowledge and experiences in participating in the planning, program development, and delivery of the culinary training program. The Indigenization of the Professional Cook program was made possible through leadership and collaboration between government; training institutions; Indigenous elders, traditional knowledge keepers and communities; industry and businesses. The chapter interweaves reports from the schools, training institutions, and government; highlights from the programs; Indigenous foodways and recipes; and highlights on how such culinary education and training programs can help provide ways toward food sovereignty.

This paper aims to describe the challenges and potential benefits of moving a mentoring programme for young people in care and care leavers to an online mode of delivery in response to the South African Government’s efforts to curb the spread of the novel coronavirus disease COVID-19.

A descriptive account incorporating reflections from staff responsible for the move to e-mentoring and from South African and UK researchers undertaking an exploratory study of mentoring vulnerable youth at the time when COVID-19 restrictions were imposed.

E-mentoring can provide an effective means to maintaining the essential elements of a well-established mentoring programme for young people in care and care leavers under government enforced “lock-down”. E-mentoring presents particular challenges and benefits in the South African context. Youth in care and care leavers have unequal access to a digital infrastructure, but this can be overcome by investment in resourcing, equipping and training carers, mentors and mentees. The geographical reach offered by online platforms gives young people access to a more diverse pool of mentors.

Both care leaving services and the use of e-mentoring to meet the needs of vulnerable young people are emerging areas of practice and research interest. This paper brings the two areas together in the context of South Africa under COVID-19 “lock-down” through describing the response of one mentoring programme and highlighting the benefits and challenges.

Building 20 of MIT was erected hurriedly during World War II to house the Radiation Laboratory which was the main US centre for research on radar. Later it housed the Research Laboratory of Electronics of MIT and was the site of a vast amount of innovative research, including much that laid foundations for cybernetics. The unpretentious building was demolished in recent years, and a bizarre and entirely different structure has replaced it. The new design is meant to encourage innovation by a quite different route. The purpose here is to show the importance in the history of cybernetics of what went on in Building 20, which can hardly be overstated, and to argue that for the new building it has to be a “hard act to follow”.

Prompted by an item in the Boston Globe, the old and new buildings are contrasted, with the part played by the old building illustrated by reminiscences.

The reference to the old building as a “magical incubator” is fully warranted.

An instructive contrast is offered between a highly successful but largely fortuitous research environment, and one that is planned in detail and has yet to prove its worth. One valuable planned feature of the old environment, namely a comprehensive “document room”, is described.

The account should be valuable as a historical record.

There are thought to be great technical and economic benefits potentially available through the application of multiple surface engineering technologies in new market sectors. This is illustrated through the combined plasma and PVD treatment of low alloy steel substrates. Unique opportunities exist, through the advent of high energy beam technologies, to liquid phase thermochemically alloy aluminium and titanium materials which can then be combined with plasma or PVD techniques to enhance the performance of engineering components by many orders of magnitude. The most recent work in this field suggests that roller element bearings in titanium alloys will soon be within the bounds of design capability and advances towards the design and manufacture of titanium gears could well be possible in the longer term.

Prejudice against Jews was part of the landscape in the Union of South Africa long before Nazism made inroads into the country during the 1930s, at which stage Jews constituted approximately 4.6% of the country’s white (or European) population. Aggressive Afrikaner nationalism was marked by fervent attempts to proscribe Jewish immigration. By 1939, Jewish immigration was included as an official plank in the political platform of the opposition Purified National Party led by Dr D.F. Malan, along with a ban on party membership for Jews residents in the Transvaal province. Racial discrimination, in a country with diversified ethnic elements and intense political complexities, was synonymous with life in the Union long before the Apartheid system, with its official policy of enforced legal, political and economic segregation, became law in May 1948 under Dr Malan’s prime ministership. Although the Jews, while maintaining their own subcultural identity, were classified within South Africa’s racial hierarchy as part of the privileged white minority, the emergence of recurrent anti-Jewish stereotypes and themes became manifest in a country permeated by the ideology of race and white superiority. This was exacerbated by the growth of a powerful Afrikaner nationalist movement, underpinned by conservative Calvinist theology. This chapter focusses on measures taken in South Africa by organisational structures within the political sphere to restrict Jewish immigration between 1930 and 1939 and to do so on ethnic grounds. These measures were underscored by radical Afrikaner nationalism, which flew in the face of the principles of ethics and moral judgement.