This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/14664109910306776. When citing the…
Abstract
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/14664109910306776. When citing the article, please cite: Beverly Warburton, Judith Emanuel, Peter Elton, Mike Ruane, (1999), “The relationship between research and service development: an illustrative example of a pilot study introducing complementary therapies into primary care”, British Journal of Clinical Governance, Vol. 4 Iss: 2, pp. 50 - 56.
Beverly Warburton, Judith Emanuel, Peter Elton and Mike Ruane
In this paper the commissioners of an evaluation and the researchers jointly review the relationship between research and service development at a local level in an evaluated…
Abstract
In this paper the commissioners of an evaluation and the researchers jointly review the relationship between research and service development at a local level in an evaluated health authority pilot project to introduce complementary therapies into primary care. The article discusses the importance of organisational arrangements between the research and the service development, focusing on the close working relationship between researchers and stakeholders in the research and corresponding service development. The relationship between the research and service development was not linear and the benefits were not based solely on outcomes of the treatment but also on the ways the evaluation gave insight into how the pilot service was delivered. Factors such as personal commitment to the project, and close working relationships by all concerned are important. These elements are rarely emphasised but have to be taken into account if evidence‐based health care is to achieve its potential.
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Beverly Warburton and Mary Black
This paper explores the growing interest of Health Service researchers in evaluating processes or process evaluation and discusses the relevance of this type of evaluation to the…
Abstract
This paper explores the growing interest of Health Service researchers in evaluating processes or process evaluation and discusses the relevance of this type of evaluation to the National Health Service (NHS( in the UK. Increased focus has been given to issues of evidence‐based health care since the introduction of the NHS R&D strategy in 1991. Nevertheless, there is a need to understand complex ways of working, particularly as changes in practice rarely follow a linear pattern. The basic principles of process evaluation and its links to social science methodologies are outlined, including the importance of context and the role of stakeholders, and how process evaluation can assist health professionals in their work is explored. It is then shown how the process evaluations linked to four initiatives designed to promote evidence‐based decision making or change clinicians’ behaviour were crucial for understanding the reasons for the outcomes of the initiatives.
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Andrew Korac‐Kakabadse and Nada Korac‐Kakabadse
Following an overview of the leadership arena, examines completely the lesser explored concept of discretionary leadership with the view that the phenomenon of downsized…
Abstract
Following an overview of the leadership arena, examines completely the lesser explored concept of discretionary leadership with the view that the phenomenon of downsized, delayered organizations will demand even greater discretionary choices and behaviour from the executives and thereby testing the togetherness concept of co‐operation, sharing and working together. A benchmarking survey of the Australian Public Service (benchmarked against a private sector and health management sector database) emphasizes the point of creeping fragmentation in organizations and highlights that the capabilities of cohesion, quality dialogue and cabinet responsibility will be demanded even more from the leadership of today’s organization. Gives attention to understanding, practising and developing today’s private and public sector leaders in the capabilities of discretionary leadership.
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Barrie O. Pettman and Richard Dobbins
This issue is a selected bibliography covering the subject of leadership.
Abstract
This issue is a selected bibliography covering the subject of leadership.
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Andrea Principi, Robert Lindley, Jolanta Perek‐Bialas and Konrad Turek
The purpose of this paper is to shed light on organizational perceptions of the advantages and disadvantages of engaging older volunteers, and on how they might best capitalize on…
Abstract
Purpose
The purpose of this paper is to shed light on organizational perceptions of the advantages and disadvantages of engaging older volunteers, and on how they might best capitalize on the availability of older volunteers in different countries and sectors.
Design/methodology/approach
The paper draws from 74 case studies of voluntary organizations carried out in eight European countries, conducted mainly between spring 2009 and autumn 2010. On‐site interviews adopting common guidelines were carried out with organizational representatives.
Findings
From the organizational perspectives, some disadvantages of engaging older volunteers are: difficulties matching older volunteers to tasks; problems relating to health and declining capacities; the need for special training efforts. Examples of perceived advantages are: considerable knowledge, skills, experience, reliability and strong commitment of older volunteers. In spite of the very different contexts, objectives and notions of “performance”, cost‐benefit assessments of older volunteers do not differ greatly from those generally held by employers about older employees. Countries differ considerably in the recognition of older volunteer potential.
Practical implications
Organizational policies and initiatives to capitalize on the availability of older volunteers are examined in the paper. Country and sector‐related reflections show how different and changing are the environments for volunteering. Policy makers need to recognise these when implementing active ageing policies. Voluntary organizations should raise their awareness of the need for innovation in volunteer management, especially relating to older people.
Originality/value
There has been much research about the experiences of older volunteers and how they benefit from the operations of civil society organizations. The perceptions of the organizations have, however, been neglected and these are explored in this paper.
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Loise Waikayi, Colm Fearon, Lynn Morris and Heather McLaughlin
Increasingly, post credit crunch, organisations are seeking to develop new ways of attracting, recruiting and retaining staff in the UK high street for less or even no financial…
Abstract
Purpose
Increasingly, post credit crunch, organisations are seeking to develop new ways of attracting, recruiting and retaining staff in the UK high street for less or even no financial reward. The aim of this paper is to investigate volunteerism and volunteer management, based on an exploratory case study of two British Red Cross (BRC) shops. It also aims to examine the reasons why people volunteer and why they keep doing so in the context of BRC, as a charitable organisation.
Design/methodology/approach
An exploratory case was used to gain an insight into how BRC recruit and retain volunteer staff. This was achieved by interviewing volunteers and the shop management personnel. An overview of BRC structures, strategic direction and views on volunteerism is also developed as part of the case study.
Findings
Exploratory findings from the research show that people decide to volunteer mainly for a variety of reasons such as social interaction, to carry out work that is valued in the local community and for self‐satisfaction. Volunteer satisfaction is derived from helping BRC to help others and also being part of The Red Cross. Volunteer retention is attributed to a proactive management style in terms of creating a favourable work environment. The shop manager's leadership skills are crucial in establishing a friendly and positive attitude towards volunteers. In addition, youth volunteers are attracted in order to gain work experience and learn new skills.
Research limitations/implications
The study is exploratory, based on preliminary interview findings from 17 informants in two BRC shops. However, the insight gained helps in understanding the reasons why volunteerism is successful within the BRC.
Practical implications
The paper can help policy makers reflect and decide on useful tactics and strategy for developing and improving volunteer management within the retail sector.
Originality/value
There is a paucity of literature in relation to retailing and volunteerism and this study contributes to the literature by identifying reasons why this charity has been so successful in attracting and retaining volunteers.
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In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of…
Abstract
In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.
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Elcio Mendonça Tachizawa and Cristina Giménez Thomsen
Many researchers have studied manufacturing flexibility, but supply chain flexibility is still an under‐investigated area. This paper aims to focus on supply flexibility, the…
Abstract
Purpose
Many researchers have studied manufacturing flexibility, but supply chain flexibility is still an under‐investigated area. This paper aims to focus on supply flexibility, the aspects of flexibility related to the upstream supply chain. Its purpose is to investigate why and how firms increase supply flexibility.
Design/methodology/approach
An exploratory multiple case study was conducted. Seven Spanish manufacturers from various sectors (automotive, apparel, electronics and electrical equipment) were analysed.
Findings
The results show that firms need supply flexibility for a number of important reasons (manufacturing schedule fluctuations, JIT purchasing, manufacturer slack capacity, low level of parts commonality, demand volatility, demand seasonality and forecast accuracy), and that companies increase this type of flexibility by implementing two main strategies: “improved supplier responsiveness” and “flexible sourcing”. The results also suggest that the supply flexibility strategy selected depends on the type of uncertainty (mix, volume or delivery).
Research limitations/implications
This paper has the limitations common to all case studies, such as the subjectivity of the analysis, and the questionable generality of the results. Moreover, there may be some sort of country bias because only Spanish firms have been analysed.
Originality/value
The study contributes to the existing literature by empirically investigating the main reasons for companies needing to increase supply flexibility and how they increase this flexibility, and suggesting some factors that could influence the selection of a particular supply flexibility strategy.
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Presents the second in a series of two articles tracing the saga of the organizational culture literature from the organization development model through to the recent interest in…
Abstract
Presents the second in a series of two articles tracing the saga of the organizational culture literature from the organization development model through to the recent interest in total quality management (TQM), forming a link between the three concepts. It is argued that, while TQM has separate origins from the culture movement, the two fields have recently converged with the idea that to achieve “excellence” and “quality”, it is necessary either to change or work with the culture of an organization. Following on from the first article which dealt with literature that was mainly of academic interest, such as concepts and methods of study, diagnosis and measurement, reviews the literature that heralds and then reflects the growing interest in utilitarianism. This literature is concerned with attempts to study, implement and measure culture change, and with the emerging relationship between culture and TQM.