The radical changes necessary among management in a buildingsociety to produce a dynamic responsive organisation in alteredcircumstances are described. Four aspects of excellence…
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The radical changes necessary among management in a building society to produce a dynamic responsive organisation in altered circumstances are described. Four aspects of excellence – caring for customers, innovation, people and leadership – were at the heart of the drive. A campaign was embarked on, at the heart of which was a two‐day programme for top managers aimed at achieving its goals.
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To meet the demands of the 1990s, the WoolwichEquitable Building Society ran a “Striving forExcellence” campaign. Research was carried outinto customer needs, as well as both…
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To meet the demands of the 1990s, the Woolwich Equitable Building Society ran a “Striving for Excellence” campaign. Research was carried out into customer needs, as well as both formal and informal staff surveys. Leadership was identified as the most important element in the campaign. It was crucial that the campaign started at the top of the organisation, and had the total commitment of top management. In the belief that excellence in customer service was the key to maintaining, and improving market position, top management in the society undertook an intensive training programme in leadership as a means to excellence. The programme covered subjects such as leadership theories, what makes a good business leader, management by walkabout, peer/subordinate relations, leadership and culture, as well as the leader as communicator, delegator, innovator and coach. The article describes each component of the programme, considering its aim and the way in which it was structured, as well as its outcome.
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David Clutterbuck and Bernard Wynne
Discusses the role of middle management in the implementation of TQM, exploring the possibilities for both harm and good that they represent.
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Discusses the role of middle management in the implementation of TQM, exploring the possibilities for both harm and good that they represent.
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“GIVE a dog a bad name and hang him,” is an aphorism which has been accepted for many years. But, like many other household words, it is not always true. Even if it were, the dog…
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“GIVE a dog a bad name and hang him,” is an aphorism which has been accepted for many years. But, like many other household words, it is not always true. Even if it were, the dog to be operated upon would probably prefer a gala day at his Tyburn Tree to being executed in an obscure back yard.
IN this issue we conclude our symposium on Modern Library Planning, and although it is not as complete as we could wish, it has certainly proved to be one of the most interesting…
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IN this issue we conclude our symposium on Modern Library Planning, and although it is not as complete as we could wish, it has certainly proved to be one of the most interesting subjects we have been able to deal with in recent years. We regret that lack of space has prevented us from including some interesting details about new libraries, and that we have laid ourselves open to the criticism of over‐crowding. We hope, however, that we shall be able, from time to time, to add further material as the occasion warrants. We had hoped to obtain a description of the Central Library Extension of the Hull Public Libraries, but this has, unfortunately, proved impossible. Lancashire County Library, too, is constructing four new branch libraries, an account of which we should have liked to include. Plymouth may be mentioned as still another library of which the material was not ready in time for our symposium. Also, we are sorry to have had to omit some of the illustrations which librarians have been kind enough to offer us for reproduction. In spite of these omissions, however, we have been able to gather together much that is new and interesting in modern planning, and one of the points that is well worth notice is the willingness of librarians to experiment in new ideas, even if conservatively.
IN October a well‐known literary periodical appeared for a single number in a bright‐red cover to signalise a certain change. Two months earlier we had altered our size, type and…
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IN October a well‐known literary periodical appeared for a single number in a bright‐red cover to signalise a certain change. Two months earlier we had altered our size, type and cover‐colour; for the last exchanging the decorous consistent grey of our outer garment for the summer yellow in which our two Conference numbers appeared. Some readers found this too gaudy, although the three colours which have most “attention value,” as the advertisement experts say, are yellow, red and Cambridge blue. We compromise on orange, which has warmth, and we hope will have welcome.
ALL the auguries for the Bournemouth Conference appear to be good. Our local secretary, Mr. Charles Riddle, seems to have spared neither energy nor ability to render our second…
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ALL the auguries for the Bournemouth Conference appear to be good. Our local secretary, Mr. Charles Riddle, seems to have spared neither energy nor ability to render our second visit to the town, whose libraries he initiated and has controlled for thirty‐seven years, useful and enjoyable. There will not be quite so many social events as usual, but that is appropriate in the national circumstances. There will be enough of all sorts of meetings to supply what the President of the A.L.A. describes as “the calling which collects and organizes books and other printed matter for the use and benefit of mankind and which brings together the reader and the printed word in a vital relationship.” We hope the discussions will be thorough, but without those long auto‐biographical speeches which are meant for home newspapers, that readers will make time for seeing the exhibitions, and that Bournemouth will be a source of health and pleasure to all our readers who can be there.
OUR issue devotes special attention this month to the subject of the library for children. There is a common inclination to regard this subject as the most over‐written in all…
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OUR issue devotes special attention this month to the subject of the library for children. There is a common inclination to regard this subject as the most over‐written in all branches of library literature. It certainly is the part of our work which leads to much sentimental verbiage. These are dangers against which we are on our guard; they may be inevitable, but we do not think they are. As a matter of fact there has been a great deal of talk about this matter by people who have ideas and ideals, but who have had no real experience in applying them. The paper by Mr. Berwick Savers, written for the Library Association Conference, points out very cogently what has been wanting in library work in this country. This question of the children's librarian has not been faced anywhere in what may be called the ultimate manner; that is, as a distinct, specialist branch of library work, requiring high qualifications and deserving good payment. There will be no really successful library work of the kind in Great Britain until this is done.
Noel Scott, Brent Moyle, Ana Cláudia Campos, Liubov Skavronskaya and Biqiang Liu