This paper examines in detail how mental health nurses can successfully utilize clinical audit to improve quality of care for patients. An emphasis is given to active involvement…
Abstract
This paper examines in detail how mental health nurses can successfully utilize clinical audit to improve quality of care for patients. An emphasis is given to active involvement of nurses at all stages of the audit process. To achieve real improvements in quality emphasis is placed on having clear recommendations and the implementation of minimum standards across the organization. In a mental health trust an example is given of how mental health nurses, through an audit project, are working towards ensuring the standard of Depot Neuroleptic Administration. The steps needed to complete the audit cycle and implement change in a large trust are discussed.
Social media use has increased in recent years, and businesses are looking to capitalize on the plethora of marketing opportunities afforded by this digital shift by paying…
Abstract
Purpose
Social media use has increased in recent years, and businesses are looking to capitalize on the plethora of marketing opportunities afforded by this digital shift by paying attention to user-generated content (UGC) posted on review websites. Leveraging UGC can help small businesses gain a competitive advantage over late-adopters. At the same time, there is evidence to suggest that small businesses do not have the time, resources or skill level to properly use social media to create a competitive advantage. This paper aims to explore how wine tourism businesses can analyze consumer feedback on online review websites to evaluate customer perceptions and expectations and generate more effective ways to improve customer satisfaction.
Design/methodology/approach
The qualitative method of thematic analysis was used to map out consumer reviews online to assess service satisfaction and dissatisfaction. A total of 848 reviews were gathered and qualitatively analyzed from two online review websites (TripAdvisor.com and Yelp.com) using open and axial coding and thematic analysis.
Findings
The results show that wine consumers are interested in the hedonic aspects of their experience, are most often attracted to wineries as a special outing and focus on factors such as scenery and atmosphere, service quality and products in their reviews. Hence, service and sales personnel have a key opportunity to capitalize on generating better service experiences through social media analysis.
Originality/value
The present study fills a gap by providing a more in-depth, qualitative exploration of the wine consumers’ psychology and experience, including factors such as atmosphere and special occasions. Furthermore, this study uses interpretive, manual coding to pick up on nuanced themes that are often missed by using automated qualitative analysis software or by looking at frequency counts in isolation.
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– The purpose is to present a case study on transformational leadership.
Abstract
Purpose
The purpose is to present a case study on transformational leadership.
Design/methodology/approach
It adopts the 4 I's of Bernard M. Bass, the leadership researcher – individualized consideration, intellectual stimulation, inspirational motivation and idealized influence.
Findings
It emphasizes that leaders have to act according to the situation, with more emphasis on transformational leadership, for motivating their people and institutions to achieve their goals and objectives.
Practical implications
It stresses the importance of accepting feedback and making bold decisions, to ensure the longevity of an academic institution and achieve academic excellence.
Social implications
It provides an example of a passionate academic leader who leads from the front through his visionary leadership.
Originality/value
It describes how to turn around an educational institution through academic leadership.
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Farmers’ markets have grown rapidly in recent years and at the same time consumers increasingly desire to eat healthfully and sustainably. This research aims to analyze the way…
Abstract
Purpose
Farmers’ markets have grown rapidly in recent years and at the same time consumers increasingly desire to eat healthfully and sustainably. This research aims to analyze the way consumers process information regarding local food claims such as sustainability and organics when shopping for local foods at farmers’ markets.
Design/methodology/approach
This research uses ethnographic methods that included interviews with 36 participants, more than 100 hours of participant observation and prolonged engagement over a two and half-year period.
Findings
The findings indicate that there are two dominant types of consumers at the farmers’ market, hedonistic and utilitarian consumers. Hedonistic consumers rely on heuristic cues such as aesthetics, their relationship with the farmer and other peripheral sources of information when making purchase decisions. Utilitarian consumers, by contrast, carefully analyze marketing messages using central route cues and tend to be more conscious of their purchase choices.
Practical implications
This study will help farmers more effectively position their marketing messages and help consumers be aware how they process information in this space.
Originality/value
Unlike previous studies of consumer behavior at farmers’ markets that primarily use survey methods, this study uses observational and ethnographic methods to capture in situ interactions in this complex buying context. Further, while much work has been done on broad concepts of local food and organic preferences, this study provides a more in-depth look at consumer information processing in the farmers’ market space that reflects a mixture of organic and non-organic food.
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Benjamin Garner and Cesar Ayala
The purpose of this paper is to examine farmers’ market consumer behavior through a regional food and culinary tourism lens to see the ways these festive and atmospheric markets…
Abstract
Purpose
The purpose of this paper is to examine farmers’ market consumer behavior through a regional food and culinary tourism lens to see the ways these festive and atmospheric markets can be used to develop a regional brand or identity surrounding food production.
Design/methodology/approach
This study was based on a survey of 270 participants in a farmers’ market in the USA. A combination of descriptive and statistical analyses was used to analyze consumer habits and spending.
Findings
The findings in this study suggest that while most of the customers live in a town where the market is located, a significant number of customers come from other locations, with some traveling significant distances, to participate in this market, particularly for the Saturday market. Many of the customers come to purchase organic and local foods.
Research limitations/implications
This work is limited, in that it is a case study at one farmers’ market in the USA, and the work is exploratory in nature.
Practical implications
This work has implications for market managers seeking to increase their consumer base. Markets that want to increase their reach would do well to promote their events to a wider geographic area. The results presented here showed that consumers are willing to drive upward of 40 miles to attend a high-quality market.
Originality/value
This work expands our conceptualization of farmers’ markets by suggesting that these markets have the potential to form the backbone of a region is food identity through the creation of a food destination.
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This paper examines the potential relationship between the history of American generations and the development of American management thought. The paper reviews the recently…
Abstract
This paper examines the potential relationship between the history of American generations and the development of American management thought. The paper reviews the recently developed generational theory of American history, along with the generational concept itself. Then, the leading thinkers in the history of the management discipline are classified according to their generational membership. The potential theoretical and research implications of the interplay of managerial and historical generations are then discussed.
The point that I wish to make is that we must be constantly aware of Shakespeare's “whining school-boy”, employ our pedagogy in the framework of its power, and be very humble…
Abstract
The point that I wish to make is that we must be constantly aware of Shakespeare's “whining school-boy”, employ our pedagogy in the framework of its power, and be very humble while preaching our ideas, hoping to find the right way to bring a smile to the faces of our children. It is in this context that I wish to suggest a theatrical framework for teacher training, that is to say – theatrical representations of teaching as performance.
In the Rio Grande Valley, natural gas corporations have proposed building up to five export terminals for shipping to overseas locations liquefied natural gas (LNG). The LNG…
Abstract
Purpose
In the Rio Grande Valley, natural gas corporations have proposed building up to five export terminals for shipping to overseas locations liquefied natural gas (LNG). The LNG terminals constructed would have adverse consequences for the people living in the area. The purpose of this paper is to analyze the conflict between citizen groups and corporations.
Design/methodology/approach
Using a narrative approach, theories by Boje, Debord, Bauman and Best and Kellner, the paper analyzes and tests the strategies and resources and stories utilized by proponents and opponents of the LNG terminals in the Port of Brownsville. Examined are internet media as artifacts for the analysis, in addition to an evaluation of political protests and demonstrations.
Findings
Corporate globalization may be halted because of resistance put forth by local opponents – citizen and environmental groups – offering resistance due to perceptions that the local economy and environment may be severely damaged.
Research limitations/implications
LNG corporate expansion continues globally. The research provides a glimpse into one how one locality may resist capitalist domination, protecting its own economy and environment.
Practical implications
The assessment provides a practical means to examine how local resistance may successfully avert unwanted fossil fuel industries.
Social implications
Local citizens’ groups may have the means necessary to stop the LNG terminals from locating in the Rio Grande Valley; however, capitalist globalization may be too much of an irresistible force to overcome.
Originality/value
This research paper demonstrates the conflict inherent to globalization through the economic and environmental consequences that occur when citizen groups oppose corporate fossil fuel expansion into their community.
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Rebecca Warren, David Bernard Carter and Christopher J. Napier
The purpose of this paper is to investigate an element of the internal politics of standard setting by reference to the International Accounting Standards Board’s (IASB) movement…
Abstract
Purpose
The purpose of this paper is to investigate an element of the internal politics of standard setting by reference to the International Accounting Standards Board’s (IASB) movement to the International Financial Reporting Standard for Small and Medium-Sized Entities (IFRS for SMEs). The authors examine the politics of the IASB’s expertise in technocratic governance by focussing on how the IASB defined SMEs, gave the standard a title and issued a guide for micro-entities.
Design/methodology/approach
The narrative case study focusses on central “moments” in the development of IFRS for SMEs. The authors employ Laclau and Mouffe’s condensation, displacement and overdetermination to illustrate embedded politics in articulating IFRS for SMEs.
Findings
The authors extend literature on the internal politics of standard setting, such as agenda setting, by examining the condensing of disagreements between experts and political pressures and processes into central decision moments in IFRS for SMEs. The authors illustrate these moments as overdetermined, manifesting in an act of displacement through the production of a micro-entity guide. This form of politics is hidden due to the IASB’s attempt to protect their technocratic neutrality through fixing meaning.
Originality/value
The authors make three contributions: first, overdetermination through condensation and displacement illustrates the embedded nature of politics in regulatory settings, such as the IASB. Second, the authors provide a theoretical explanation of the IASB’s movement from listed entities to IFRS for SMEs, drawing on Laclau and Mouffe. Third, the authors reinforce the necessity of interrogating the internal politics of standard setting to challenge claims of technocracy.