Search results

1 – 1 of 1
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 1 June 1992

Benita E.C. Plesch, Manda Broekhuis and Karin E. Disselen

Presents a model used by the Dutch Ministry of Home Affairs foranalysing staff tasks. This model provides a productive base forexamining and evaluating the added value staff can…

725

Abstract

Presents a model used by the Dutch Ministry of Home Affairs for analysing staff tasks. This model provides a productive base for examining and evaluating the added value staff can have for the organization. Using this model, responsibilities and competences can be assigned to line management and staff and the relationship between suppliers (staff) and clients (line) becomes lucid. Includes a discussion on the development of staff and the instruments introduced by which staff units improve their service functioning: decentralization, working with product plans and output norms, and improvement of the information supply processes.

Details

International Journal of Service Industry Management, vol. 3 no. 2
Type: Research Article
ISSN: 0956-4233

Keywords

1 – 1 of 1
Per page
102050