Though current literature has started to recognize the significant role that online faith-holders play in the context of brand reputation crises, extant research lacks a…
Abstract
Purpose
Though current literature has started to recognize the significant role that online faith-holders play in the context of brand reputation crises, extant research lacks a theoretical framework to explain the process in which online faith-holders endure the harm in brand reputation while collectively rebuilding the reputation. We propose and test a dual-challenge model for a more systematic understanding of faith-holder communities in brand reputation crises.
Design/methodology/approach
Focusing on collective-level communication activities, we quantitatively compared the volume, valence and variance of a faith-holder community’s communication (441,611 posts by 3,228 fans over 14 days) before and after a brand reputation crisis.
Findings
Our longitudinal data demonstrated that the crisis was a significant threat to group sentiment and cohesion. Nevertheless, the community was highly resilient and adaptive. Their emotions quickly recovered, and they promptly restored group cohesion and coordinated crisis response efforts after the crisis.
Originality/value
This study challenges the traditional assumption that online users are independent, static and reactive during brand crises. Instead, it conceptualizes online faith-holder community as a connected, proactive and dynamically adaptive group in crisis situations. This dual-challenge model highlights the importance of internally fostering collective resilience while externally coordinating crisis responses in a faith-holder community.
Details
Keywords
Abstract
Purpose
The purpose of this paper is to examine how communication practices influence individuals’ team assembly and performance in open innovation contests.
Design/methodology/approach
This study analyzed behavioral trace data of 4,651 teams and 19,317 participants from a leading open innovation platform, Kaggle. The analyses applied weighted least squares regression and weighted mediation analysis.
Findings
Sharing online profiles positively relates to a person’s performance and likelihood of becoming a leader in open innovation teams. Team assembly effectiveness (one’s ability to team up with high-performing teammates) mediates the relationship between online profile sharing and performance. Moreover, sharing personal websites has a stronger positive effect on performance and likelihood of becoming a team leader, compared to sharing links to professional social networking sites (e.g. LinkedIn).
Research limitations/implications
As team collaboration becomes increasingly common in open innovation, participants’ sharing of their online profiles becomes an important variable predicting their success. This study extends prior research on virtual team collaboration by highlighting the role of communication practices that occur in the team pre-assembly stage, as an antecedent of team assembly. It also addresses a long-standing debate about the credibility of information online by showing that a narrative-based online profile format (e.g. a personal website) can be more powerful than a standardized format (e.g. LinkedIn).
Practical implications
Open innovation organizers should encourage online profile sharing among participants to facilitate effective team assembly in order to improve innovation outcomes.
Originality/value
The current study highlights the importance of team assembly in open innovation, especially the role of sharing online profiles in this process. It connects two areas of research that are previously distant, one on team assembly and one on online profile sharing. It also adds new empirical evidence to the discussion about online information credibility.
Details
Keywords
The purpose of this paper is twofold: first, to introduce the overall situation of online teacher training in China, and then to analyze some typical state level e‐training…
Abstract
Purpose
The purpose of this paper is twofold: first, to introduce the overall situation of online teacher training in China, and then to analyze some typical state level e‐training projects; second, to describe the problems that most teacher training agencies (TTAs) have. Also, this article presents the background, process and achievement of a practical model – e‐Training Community (eTC) – which integrates the advantages of professional organizations and TTAs.
Design/methodology/approach
This article reviews literature related to Ministry of Education (MOE) policies and general reviews or reports about China's teacher e‐training. The case study approach is applied in this study. The e‐Training Community is a particular cooperative model developed by the Distance Education College of East China Normal University. A survey and interview are applied to gain deep understanding of this model.
Findings
E‐learning is an effective way for teacher education in China to meet the challenge of massive and routine training. The recent projects initiated by MOE show that the trend of e‐training is on the right track. However, China's teacher e‐training still has a long way to go because most TTAs still do not have the ability to implement e‐training by themselves. The eTC model presented in this article shows its strength in solving this problem.
Practical implications
The development of distance education needs professional guidance. How to integrate professional strength of universities and practical strength of local agencies is key to improving the overall quality of teacher e‐training.
Originality/value
This article introduces and analyzes the eTC model, which is a creative model in the field of distance education in China. This model is a good example for professional organizations to push the e‐learning practice.
Details
Keywords
I.M. Jawahar, Ahmad Raza Bilal, Tehreem Fatima and Zach J. Mohammed
The purpose of this study was to test the mediating influence of workplace ostracism in the relationship between organizational cronyism and social capital. In addition, the…
Abstract
Purpose
The purpose of this study was to test the mediating influence of workplace ostracism in the relationship between organizational cronyism and social capital. In addition, the authors posited that workplace incivility would interact with cronyism to directly influence social capital, and indirectly through its effect on workplace ostracism.
Design/methodology/approach
Using data collected in four waves, with a time interval of six weeks between each wave, from 358 university faculty members, the authors used the PROCESS macro to test the proposed moderated mediation model.
Findings
Results indicated that workplace ostracism mediates the influence of organizational cronyism on social capital, and that workplace incivility interacts with cronyism to influence social capital directly, and indirectly through its effect on workplace ostracism.
Originality/value
Most studies of social capital are theoretical. The few empirical studies have focused on factors that contribute to social capital and virtually no research exists on factors that undermine social capital. Based on the premise that negative interpersonal relationships are far more powerful in explaining outcomes relative to positive interpersonal relations and the notion that “bad is stronger than good,” the authors draw on social exchange theory and the norm of negative reciprocity to test a moderated mediation model and identify a mechanism and the condition under which social capital is undermined. The results have important implications for theory, research and practice.
Details
Keywords
The Romance of the Three Kingdoms (RTK) is probably the most popular classical novel in Chinese literature. Of more than 1,000 characters in this extensive, three‐volume novel…
Abstract
Purpose
The Romance of the Three Kingdoms (RTK) is probably the most popular classical novel in Chinese literature. Of more than 1,000 characters in this extensive, three‐volume novel, Kong Ming in RTK is widely seen by the Chinese as the most remarkable strategist. This paper attempts to develop a cognitive schema of Kong Ming on strategy.
Design/methodology/approach
First, the paper reviews broadly the traditionally, four most popular novels within the Chinese classical literature: The Romance of the Three Kingdoms, Water Margin, Journey to the West and A Dream of the Red Mansions. After emphasizing the role of the RTK in influencing Chinese strategic thinking, the paper utilizes the methods of textual analyses in research. Focusing on a specific episode of global strategy making and taking (Chapter 38), the methodology is explained.
Findings
From textual analysis, the paper presents as its finding a schematically linear, cognitive structure of the strategy process. It also presents the central role of the “Counselor of Strategy” in Chinese strategy making process. From this research, a Kong Ming‐grounded, cognitive model of strategy process is developed. If the RTK (more than say, any MBA program) continues to influence Chinese strategy processes, then fast strategic decision making (as exemplified in our analyses) may be one of the pivotal reasons for the equally fast rise of the Chinese economy in our global economic landscape.
Originality/value
Kong Ming (or Zhuge Liang) had been hailed by the Chinese with such lofty epithets such as the “Divine Strategist”. His exploits during the declining Han dynasty and emergence of the Three Kingdoms of Wei, Shu and Wu (220‐280 CE) are still cited by the Chinese people in their daily conversations on strategy. In this paper, we draw lessons for CEOs through a Kong Ming‐grounded model for strategy.
Details
Keywords
Peter Chalos and Neale G. O’Connor
Studies the characteristics, control and performance of joint ventures producing a model based on four cases. Explains the theory of complementary strategic objectives, and the…
Abstract
Studies the characteristics, control and performance of joint ventures producing a model based on four cases. Explains the theory of complementary strategic objectives, and the need for delineating specific transaction costs and management controls under differing cultures. Interviews managers of four Sino‐American Joint Ventures in manufacturing for several years. Finds that the US partner controlled the technology, the Chinese partner wanted to reduce imports and import management and product skills. Focuses on raw material sourcing as a cause of conflict, as well as slow learning and high transaction costs from a poorly controlled system. Points out the keenness for incentive payments among Chinese workers and the reluctance by Chinese managers to have their performance evaluated.
Details
Keywords
Previous literature shows that market sentiment and the steepness of index option's implied volatility slope have a negative relation. This paper investigates the relation between…
Abstract
Purpose
Previous literature shows that market sentiment and the steepness of index option's implied volatility slope have a negative relation. This paper investigates the relation between firm-specific sentiment and individual option's implied volatility slope both theoretically and empirically.
Design/methodology/approach
The authors develop a simple model with option traders' sentiment heterogeneity to show that sentiment and the steepness of individual option's implied volatility slope have a positive relation.
Findings
When firm-specific sentiment is higher (more bullish), individual option's implied volatility slope becomes steeper. The positive relation is stronger when option traders' beliefs on risk are more dispersed. Empirical results support the theoretical model predictions.
Originality/value
Although both firm-specific sentiment and individual options implied volatility slope predict future stock returns, there is no research exploring the relation between them. In particular, none of previous studies associates implied volatility slope's stock return predictability to investor behavior such as sentiment. The authors’ findings provide a behavior-based explanation on why steep implied volatility slope negatively predicts cross-sectional stock returns.
Details
Keywords
Gives a bibliographical review of the finite element methods (FEMs) applied for the linear and nonlinear, static and dynamic analyses of basic structural elements from the…
Abstract
Gives a bibliographical review of the finite element methods (FEMs) applied for the linear and nonlinear, static and dynamic analyses of basic structural elements from the theoretical as well as practical points of view. The range of applications of FEMs in this area is wide and cannot be presented in a single paper; therefore aims to give the reader an encyclopaedic view on the subject. The bibliography at the end of the paper contains 2,025 references to papers, conference proceedings and theses/dissertations dealing with the analysis of beams, columns, rods, bars, cables, discs, blades, shafts, membranes, plates and shells that were published in 1992‐1995.
Details
Keywords
A. Celil Cakici, Yilmaz Akgunduz and Oya Yildirim
The purpose of this study was to examine the relationships between perceived price justice, satisfaction, revisit intention and loyalty among restaurant customers, specially the…
Abstract
Purpose
The purpose of this study was to examine the relationships between perceived price justice, satisfaction, revisit intention and loyalty among restaurant customers, specially the mediating effect of revisit intention in the relationship between perceived price justice, satisfaction and loyalty.
Design/methodology/approach
Data were collected from a questionnaire distributed to customer of restaurants in Turkey. A total of 304 restaurant customers participated.
Findings
Results from structural equation modeling show that price justice and satisfaction positively influence their revisit intention of restaurant customers, also revisit intention positively influences loyalty of restaurant customers. Also, the empirical results indicate that while revisit intention fully mediates the effect of price justice and loyalty, it partially mediates the effect of satisfaction and loyalty.
Originality/value
When the studies in the literature are examined, it is seen that there are various studies that deal with perceived price justice, customer satisfaction, revisit intention and loyalty variables from a different viewpoint. However, no study has been found on restaurants that investigate the relationship between these four variables and the mediating role of revisit intention. Furthermore, the authors’ study contributes to the hospitality and service management literature in two ways. First, the authors follow recent calls for studies on antecedents of revisit intention, with the aim of providing empirical support to uncover factor that shape customers’ revisit intentions. Second, the authors investigate the attitudinal mechanism that explains how customers’ perception of price justice and satisfaction in their loyalty by exploring the mediation effect of revisit intention. On the other hand, it is foreseen that the study will shed light on restaurant managers and provide healthy data for strategic planning. Additionally, that the results obtained are the practical purpose of the study is to contribute to the determination of product development and promotional strategies for restaurant managements.