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Article
Publication date: 2 February 2023

Jing Zhang, Linghua Zhang and Bei Ma

This study examines how customer loyalty among DiDi users in China is affected by two types of online social interaction (transactional and interpersonal) and how the online…

876

Abstract

Purpose

This study examines how customer loyalty among DiDi users in China is affected by two types of online social interaction (transactional and interpersonal) and how the online interaction–customer loyalty relationship is mediated by three kinds of perceived benefits (functional, social-hedonic and safety).

Design/methodology/approach

This study empirically examines research hypotheses based on a questionnaire survey of 428 DiDi consumers.

Findings

The results reveal that transactional interactions significantly enhance customer loyalty among DiDi users via the partial mediating effects of customers' perceived functional, social-hedonic and safety benefits. By contrast, interpersonal interactions do not directly influence customer loyalty, and only social-hedonic benefits fully mediate the positive influence of interpersonal interactions on loyalty.

Originality/value

This study contributes to the theoretical development of interactive marketing management by examining how two types of online social interactions contribute to customer loyalty on sharing economy platforms by influencing the perception of benefits. It also provides useful managerial insights to help ride-sharing platforms design online social interaction functions that improve customer perceptions and loyalty.

Details

Journal of Research in Interactive Marketing, vol. 17 no. 5
Type: Research Article
ISSN: 2040-7122

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Article
Publication date: 17 June 2021

Bei Ma and Jing Zhang

Despite manager’s investments in facilitating knowledge sharing, such as hiring employees with lots of knowledge, knowledge hiding remains prevalent in organizations. It may stem…

2037

Abstract

Purpose

Despite manager’s investments in facilitating knowledge sharing, such as hiring employees with lots of knowledge, knowledge hiding remains prevalent in organizations. It may stem from that less attention has been paid to the relationship between perceived overqualification and knowledge hiding. Drawing on emotion theory, this study aims to build a mediation framework to examine effects of perceived overqualification on knowledge hiding via negative emotion state and moderating role of team positive affective tone.

Design/methodology/approach

The paper uses a two-wave survey study among 398 knowledge workers from 106 teams in knowledge-intensive industries and tests the hypotheses by performing a series of hierarchical linear modeling analyzes.

Findings

The results show that a negative emotion state mediates the U-shaped relationship between employees’ perceived overqualification and knowledge hiding behavior. Team positive affective tone moderates the U-shaped relationship between negative emotions and employees’ knowledge hiding behavior.

Originality/value

This study extends current knowledge management literature by introducing perceived overqualification as an individual predictor of employees’ knowledge hiding behavior and revealing the both light and dark sides of perceived overqualification on knowledge hiding, as well as its intervening mechanism. The research findings help practitioners to curb such counterproductive behaviors.

Details

Journal of Knowledge Management, vol. 26 no. 3
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 30 July 2024

Bei Ma, Rong Zhou and Xiaoliang Ma

Integrating balance theory and social identify theory, this paper proposes a multilevel model to explain how abusive supervision climate of team impacts the relationship among…

158

Abstract

Purpose

Integrating balance theory and social identify theory, this paper proposes a multilevel model to explain how abusive supervision climate of team impacts the relationship among team members as well as subordinates’ behavior towards their teammates, especially organizational citizenship behavior (OCB).

Design/methodology/approach

A survey was conducted to collect two-wave and multi-source data from 398 employees nested in 106 teams from Chinese high-technology companies. Hierarchical linear modeling was conducted to examine the theoretical model.

Findings

The results indicate that there is an inverted U-shape association between abusive supervision climate and subordinates’ OCB towards coworker; team member exchange (TMX) mediates their inverted U-shaped link. Furthermore, we confirm that coworker support plays a vitally moderating role upon the curvilinear link of abusive supervision climate (ASC)–TMX; specifically, when employees perceive low coworker support, negative relations between ASC and TMX will be stronger.

Originality/value

This study identifies team members’ advantageous and adverse relational response to shared threat of ASC and examines coworker support as a moderator of ASC, which provides valuable insights into when and why employees tend to cooperate with their teammates to jointly confront their leader’s abuse and highlights the importance of coworkers, thus enabling organizations to deeply understand the wider influences of ASC on interpersonal relationship between team members.

Details

Personnel Review, vol. 53 no. 9
Type: Research Article
ISSN: 0048-3486

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Article
Publication date: 14 November 2023

Haocheng Bi, Muming Hao, Baojie Ren, Sun Xinhui, Tianzhao Li and Kailiang Song

The purpose of this paper is to investigate the monitoring of the friction condition of mechanical seals.

101

Abstract

Purpose

The purpose of this paper is to investigate the monitoring of the friction condition of mechanical seals.

Design/methodology/approach

Acoustic emission signals from the friction of the seal end face were obtained, and their bispectral characteristics were extracted. The variation of non-Gaussian information with the degree of friction was investigated, and by combining bispectral characteristics with information entropy, a bispectral entropy index was established to represent the friction level of the seal end face.

Findings

In the start-up stage, the characteristic frequency amplitude of the micro-convex body contact is obvious, the friction of the end face is abnormal, the complexity of the system increases in a short time and the bispectral entropy rises continuously in a short time. In the stable operation stage, the characteristic frequency amplitude of the micro-convex body contact varies with the intensity of the seal face friction, the seal face friction is stable and the bispectral entropy fluctuates up and down for a period of time.

Originality/value

The bispectral analysis method is applied to the seal friction monitoring, the seal frequency domain characteristics are extracted, the micro-convex body contact characteristic frequency is defined and the bispectral entropy characteristic index is proposed, which provides a certain theoretical basis for the mechanical seal friction monitoring.

Peer review

The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-07-2023-0242/

Details

Industrial Lubrication and Tribology, vol. 75 no. 10
Type: Research Article
ISSN: 0036-8792

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Article
Publication date: 22 January 2024

Haibo Feng and Caixia Zong

This study aims to investigate the influence and impact mechanism of capital tax incentives on firm innovation.

104

Abstract

Purpose

This study aims to investigate the influence and impact mechanism of capital tax incentives on firm innovation.

Design/methodology/approach

This study employs the difference-in-differences (DID) method, in conjunction with the exogenous impact of accelerated depreciation (AD) pilot policy. This study selects Chinese listed companies from 2010 to 2017 as the research sample.

Findings

Firstly, AD exerts a substantial positive effect on the quantity and quality of the innovation output of firms, and the positive impact results primarily from heightened investment in fixed assets, particularly, machinery and equipment. Secondly, the influence of the policy is pronounced in non-state-owned enterprises, mature enterprises, less capital-intensive enterprises and non-high-tech industries, which all exhibit strong innovation incentives. Lastly, the tax incentive policy significantly stimulates firm innovation in the short term, but its long-term impact on innovation incentives lacks statistical significance.

Originality/value

This study highlights the significance of capital tax incentives in facilitating the innovation process in firms.

Details

Kybernetes, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0368-492X

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Article
Publication date: 1 May 1998

Peter Chalos and Neale G. O’Connor

Studies the characteristics, control and performance of joint ventures producing a model based on four cases. Explains the theory of complementary strategic objectives, and the…

585

Abstract

Studies the characteristics, control and performance of joint ventures producing a model based on four cases. Explains the theory of complementary strategic objectives, and the need for delineating specific transaction costs and management controls under differing cultures. Interviews managers of four Sino‐American Joint Ventures in manufacturing for several years. Finds that the US partner controlled the technology, the Chinese partner wanted to reduce imports and import management and product skills. Focuses on raw material sourcing as a cause of conflict, as well as slow learning and high transaction costs from a poorly controlled system. Points out the keenness for incentive payments among Chinese workers and the reluctance by Chinese managers to have their performance evaluated.

Details

Managerial Finance, vol. 24 no. 5
Type: Research Article
ISSN: 0307-4358

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Article
Publication date: 1 March 1954

B. Kunz

Über viele Fragen der Feriengewohnheiten kann nur eine eingehende Marktforschungsuntersuchung fundierten Aufschluss geben, vor allem wenn es sich um die Ausgaben für die Ferien…

15

Abstract

Über viele Fragen der Feriengewohnheiten kann nur eine eingehende Marktforschungsuntersuchung fundierten Aufschluss geben, vor allem wenn es sich um die Ausgaben für die Ferien handelt. Das veranlasste das Forschungsinstitut für Fremdenverkehr der Universität Bern im Sommer 1952, in Verbindung mit dem Betriebswirtschaftlichen Seminar eine Publikumsbefragung über das Verhalten der ausschlaggebenden Schichten der Schweizer Bevölkerung gegenüber Ferien an einem fremden Ort, insbesondere im Hotel, durchzuführen. Die Befragung wurde durch cand. rer. pol. Gundolf Ammann vorbereitet und ausgewertet. Ihre Ergebnisse sollen in den wesentlichen Zügen hier wiedergegeben werden.

Details

The Tourist Review, vol. 9 no. 3
Type: Research Article
ISSN: 0251-3102

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Article
Publication date: 1 November 1998

Barbara Haas

Poses the question: what are the consequences of employing a household help on the domestic division of labour? Researches this question by talking to ten couples who employ…

168

Abstract

Poses the question: what are the consequences of employing a household help on the domestic division of labour? Researches this question by talking to ten couples who employ cleaners. Reports that employing some sort of domestic help has enabled middle‐class women to enter employment in greater numbers than ever before and that it is simply too costly to a family’s economy to have an educated female potential wage‐earner concentrating on unpaid domestic tasks. Refers to a “stalled revolution“, whereby men (theoretically) are carrying out a greater share of domestic tasks but (in actuality) women do not report any great difference. Notes also, that it is increasingly difficult to rely on assistance from relatives. Puts forward reasons for and against the employment of domestic help, as well as four perspectives – the individual perspective, the gender perspective, the general structure of society, and the labour market, and social policy – relating to the consequences of employing a cleaner. Explores “partner‐typology”, determined on a continuum stretching from traditional role‐held beliefs to symmetrical roles for men and women. Concludes that employing domestic help leads to a more equal relationship between the employing couple, that housework is perceived as an increasingly unattractive option, and that new inequalities creep into the gender relationship as it is usually women who perform low‐paid domestic work.

Details

Equal Opportunities International, vol. 17 no. 7
Type: Research Article
ISSN: 0261-0159

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Article
Publication date: 1 April 1995

Gottfried Langer

In the tourism industry the rapidly increasing environmental dynamism and the intensity of competition call for constant improvements in Services' quality and pricing. Of the…

255

Abstract

In the tourism industry the rapidly increasing environmental dynamism and the intensity of competition call for constant improvements in Services' quality and pricing. Of the various elements in the tourism Performance bundle, the environment is an important starting point for examining the possibility of strengthening competitive position. Relative weightings of individual environmental pollutants regarding their importance to travel decisions are needed as a basis for decisions about effective countermeasures. An analysis of tourism, traffic and environmental developments, as well as an attempt to evaluate the relative weightings of various environmental impacts, gave the following working hypothesis: Of the various environmental pollutants which are relevant to the tourism industry in the Austrian Alpine region, traffic pollution constitutes the most important problem. The problem was examined with an emphasis on Tyrol, but the results should be largely transferable to the neighbouring areas in South Tyrol, Switzerland and Bavaria. The working hypothesis on the one hand refers to tourism as an industry effected by environmental pollutants, which are caused by both tourism and nontourism production and consumption activities. The pollutants act as impairments on the holiday experience. On the other hand it refers to tourism as a problem causer, with external effects on the non‐tourism and tourism industry. Traffic pollution has a comparatively large influence here too. This tourism‐related causer/effected‐combination for environmental pollution is relevant at both the local and the global level in different. Locally the directly effective aesthetic pollution stands out the most, for instance in the form of noise or damage to the countryside. Globally it's the “big” environmental problems (among other things the hypothesis on global warming), where, of the environmental pollution caused by tourism, traffic pollution makes a dominant contribution. The developed working hypotheses and assumptions about the relative weightings of different tourism‐related environmental pollutants are, due to inadequate data, based on rough estimates. To support them, the working hypotheses need, above all, an improved supply of data specific to the problem, to be collected scientifically with, among other things, more social and scientific research into the subjective problem perceptions of tourists and their reactions in the holiday decision process.

Details

The Tourist Review, vol. 50 no. 4
Type: Research Article
ISSN: 0251-3102

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Article
Publication date: 1 February 1990

Günther Haedrich

Marketing‐Grundsatzstrategien von Reiseveranstaltern Marketing‐Zielsysteme können generell durch eine Vielzahl von Kombinationen marketingpolitischer Instrumente realisiert…

146

Abstract

Marketing‐Grundsatzstrategien von Reiseveranstaltern Marketing‐Zielsysteme können generell durch eine Vielzahl von Kombinationen marketingpolitischer Instrumente realisiert werden, die darüber hinaus in ihrer Gestaltung völlig unterschiedlich sein können. Der hohen Komplexität der Aufgabenstellung, die darin besteht, das jeweils im Hinblick auf die Zielsetzug optimale Marketing‐Mix auszuwählen und zu gestalten, wird in der neueren Marketingliteratur dadurch entsprochen, dass explizit in den Marketing‐planungsprozess eine grundsatzstrategische Komponente eingeführt wird. Die Funktion einer Marketing‐Grundsatzstrategie besteht darin, grundsätzliche Verhaltensweisen gegenbüer anderen Markt‐ und Branchenteilnehmern festzulegen und — damit einhergehend — das Suchfeld der zur Verfügung stehenden Wahlmöglichkeiten bei der Konzeption des Marketing‐Mix einzugrenzen. Den weiteren Ausführungen soll folgende Definition des Begriffs Marketingstrategie zugrundegelegt werden:

Details

The Tourist Review, vol. 45 no. 2
Type: Research Article
ISSN: 0251-3102

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