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This study aims to examine the full mediating role of supply chain flexibility (SCF) between lean production (LP) and business performance (BP) found in the previous literature. This effect negates the direct LP-BP effect (the so-called “total eclipse effect”). The authors analyze the individual contributions that the different SCF dimensions (sourcing flexibility; operating system flexibility, distribution flexibility and information system [IS] flexibility) make to the “total eclipse effect” between LP and BP produced by SCF. The relational resources-based view and resource orchestration theory are used to support the theoretical framework.

Covariance-based structural equations modeling (CB-SEM) is used to test the SCF LP-BP total eclipse hypothesis and four additional mediation hypotheses, one for each of the SCF dimensions. Data obtained via a questionnaire given to 260 companies are analyzed with CB-SEM, and SPSS Process is used to evaluate the mediation effect.

Research results indicate that only one of the dimensions (operating system flexibility) has a full mediation effect between LP and BP and is, therefore, the main contributor to the eclipse effect. Two other dimensions (sourcing flexibility and distribution flexibility) have partial mediation effects, so they also contribute to developing the eclipse effect, although to a lesser extent. Finally, IS flexibility is neither a full nor a partial mediation factor and does not contribute to the eclipse effect.

These findings have some important implications. For academia, they generate new knowledge of the role that each of the SCF dimensions or components plays in the LP-BP relationship. For company management, the findings offer supply chain managers specific information on the individual effects that the different types of SCF flexibility have between LP and BP. This will allow companies to target their efforts to develop certain types of flexibility in LP contexts depending on the outcomes that senior managers want to achieve with their SCs.

The purpose of this paper is to analyze the influence of Technology Providers, Public Administrations and R&D Institutions on Cloud Computing adoption. This research also considers Killer Applications and Success Cases as other environmental factors.

Factorial analyses and structural equation models were used on a sample of high-technology firms located in technological parks in Southern Europe, with more than ten employees and sustained investments in R&D.

Results show that Technology Providers and Success Cases are determinant in Cloud Computing adoption. Moreover, Killer Applications are a forerunner for Success Cases.

An appropriate fit between the tools and resources provided by suppliers and the internal resources of the company is needed to create competitive advantages. Firms should evaluate Technology Providers, identify Success Cases to Cloud Computing adoption and implement technological benchmarking.

This study contributes to Cloud Computing adoption literature because it includes Technology Providers, Public Administrations and R&D Institutions simultaneously as well as other variables as Killer Applications and Success Cases. The importance of the external agents on information technology (IT) adoption, especially when the technologies to be adopted are new and in an emergent stage, together with the lack of prior investigations focusing on specific environmental factors affecting the adoption of these new, emerging IT, justify the value of this research.

The purpose of this paper is to analyze the effect of knowledge complexity, absorptive capacity and weak ties between franchisor and franchisee on standards compliance related to quality and operative procedures.

A franchisee outlets survey was carried out to investigate the effect of knowledge, franchisee and relationships characteristics on franchise systems uniformity. A linear regression analysis was conducted on a sample of franchisees from different franchise chains and sectors of activity operating in Spain. The authors also controlled for transformation type, which represents the kind of activities carried out in the franchisee units, whether just commercial or both transformative and commercial activities.

Partial support was found for the hypothesis. Knowledge complexity and absorptive capacity do not affect uniformity, although weak ties do affect it: the fewer weak ties, the greater franchise system uniformity. These results allow the authors to identify differences between outlets that carry out commercial and physical transformation activities and those in which only commercial activities are carried out. Specifically, uniformity is greater in outlets that perform both commercial and productive activities, and lower in outlets that only carry out commercial activities.

The paper shows that uniformity can be regarded as a source of competitive advantage in the context of franchise operations with multiple centres dispersed geographically.

The purpose of this paper is to analyze the effect of technological cooperation with suppliers (TCS) and the firm size on propensity to develop product innovations and on propensity to radical innovations.

The study uses data from Business Strategies Survey (ESSE in Spanish). The final sample was composed by 1,952 companies representing the Spanish manufacturing industries. Some control variables were introduced: age, propensity to export and sector technological intensity level. Logistic regression analyses were adopted to analyze the data.

The results indicate that those firms that cooperate technologically with suppliers have a greater propensity for product innovation and, specifying, for radical innovations; and the larger firm size, greater the propensity to product innovations. However, radical product innovations depend of some characteristics of firms and environment.

The sample just focusses on Spanish manufacturing companies. Small firms will benefit more from the TCS.

Some characteristics of firms and environment can originate some rigidity and take a more conservative attitude. In this sense, large and small firms, as well as, the oldest firms have a more conservative attitude when they carry out radical product innovations.

The study contributes to product innovation literature and also to the debate regarding firm size and innovation. It distinguishes between radical and incremental innovations. Indeed, some characteristics of firms (such as size or age) and environment should be considered when the firms carry out the innovation process.

The purpose of this paper is to investigate how online apparel retailers make trade-offs in achieving efficiency in handling consumer returns, attempting to reduce the number of consumer returns they are faced with and increasing sales through returns management.

The authors use literature to develop propositions and employed a case study research design to understand how online apparel retailers make trade-offs in returns management practices in order to verify the propositions. Case study subjects have been anonimized.

The authors have developed and verified five propositions with the aim to understand how retailers make trade-offs in reducing the number of online consumer returns, increasing the effectiveness of handling online consumer returns and increasing sales through returns management.

The research is limited by the use of interview data from cases, a focus on apparel retail only and by the use of companies located in the Netherlands only.

The propositions help managers make trade-offs in reducing the number of returns versus increasing sales through returns management versus increasing the effectiveness of handling consumer returns.

Consumer returns lead to a significant flow of items from consumers back to online retailers, in particular in fashion. Reduction of this flow decreases social and environmental impacts through reduced transport and handling requirements.

Several authors identify that more empirical research is welcome in the area of returns management. The research aims to contribute to this gap by focussing at how online apparel retailers make trade-offs in achieving efficiency in handling returns, increasing sales through returns management and attempting to reduce the number of consumer returns they receive.

This paper studies the influence of firm size over degree of innovation in a service sector, specifically in engineering consulting and technology services in Spain. A multiple regression analysis was used to test hypothesis about firm size positive influence over degree of innovation in services. To avoid distortions in this main relationship, three control variables were introduced (degree of standardisation, degree of customisation, and number of firm’s activities). Results seem to indicate that firm size, measured by turnover, is related positively with degree of innovation, independently of moderate influence of control variables.