Barbara Tip, Frederik Guido Sebastiaan Vos, Esmee Peters and Vincent Delke
Procurement professionals widely use purchasing portfolio models to tailor purchasing strategies to different product groups’ needs. However, the application of these approaches…
Abstract
Purpose
Procurement professionals widely use purchasing portfolio models to tailor purchasing strategies to different product groups’ needs. However, the application of these approaches in hospitals and the impact of a pandemic shock remain largely unknown. This paper aims to assess hospital purchasers’ procurement strategies during the COVID-19 pandemic, the effects of factor-market rivalry (FMR) on strategies and the effectiveness of purchasing portfolio categorizations in this situation.
Design/methodology/approach
This qualitative study of hospital purchasing in the Netherlands is supported by secondary data from official government publications. Semi-structured interviews were conducted with 13 hospital purchasers at large hospitals. An interpretative approach is used to analyze the interviews and present the results.
Findings
The findings reveal that product scarcity forces purchasers to treat them as (temporary) bottleneck items at the hospital level. The strategies adopted largely aligned with expected behavior based on Kraljic’s commodity management model. Adding the FMR perspective to the model helped to further cluster crisis strategies into meaningful categories. Besides inventory management, increasing supply, reducing demand and increasing resource coordination were the other common strategies. An important finding is that purchasers and governments serve as gatekeepers in channeling FMR, thereby reducing potential harmful competition between and within hospitals.
Social implications
The devastating experience of the COVID-19 pandemic is unveiling critical weaknesses of public health-care provision in times of crisis. This study assesses the strategies hospital purchasers apply to counteract shortages in the supply chain. The findings of this study emphasize the importance of gatekeepers in times of crisis and present strategies purchasers can take to assure the supply of resources.
Originality/value
No research has been conducted on purchasing portfolio models and FMR implications for hospitals during pandemics. Therefore, the authors offer several insights: increasing the supply risk creates temporary bottleneck strategies, letting purchasers adopt a short-term perspective and emphasizing the high mobility of commodities in the Kraljic commodity matrix. Additionally, despite more collaboration uncovered in other studies regarding COVID-19, strong rivalry arose at the beginning of the pandemic, leading to increased competition and less collaboration. Given such increased FMR, procurement managers and governments become important gatekeepers to balance resource allocation during pandemics both within and between hospitals.
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Anna Marie Johnson, Claudene Sproles, Robert Detmering and Jessica English
The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.
Abstract
Purpose
The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.
Design/methodology/approach
The paper introduces and annotates periodical articles, monographs, and audiovisual material examining library instruction and information literacy.
Findings
Information is provided about each source, and the paper discusses the characteristics of current scholarship, and describes sources that contain unique scholarly contributions and quality reproductions.
Originality/value
The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.
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Stefan F. Bernritter, Iris van Ooijen and Barbara C.N. Müller
This paper aims to demonstrate that self-persuasion can be used as a marketing technique to increase consumers’ generosity and that the efficacy of this approach is dependent on…
Abstract
Purpose
This paper aims to demonstrate that self-persuasion can be used as a marketing technique to increase consumers’ generosity and that the efficacy of this approach is dependent on consumers’ involvement with target behavior.
Design/methodology/approach
An experimental field-study was conducted to investigate the effects of self-persuasion versus direct persuasion attempts versus no persuasion attempts on consumers’ tipping behavior in a lunchroom. Additionally, in a lab experiment, the moderating role of involvement on self-persuasion versus direct persuasion was tested.
Findings
The results reveal that self-persuasion is more effective than direct persuasion attempts or no persuasive messages in increasing consumers’ generosity. This is moderated by consumers’ involvement with the target behavior. For consumers with high involvement, self-persuasion is more effective than direct persuasion, while no differences were found for consumers with moderate or low involvement.
Practical implications
The scope of self-persuasion is not limited to the inhibition of undesired behavior, but it also extends to the facilitation of desired behavior, which considerably broadens the scope of this technique. Self-persuasion might be used as a marketing technique to influence consumers’ purchase behavior. This might be particularly viable in situations in which consumers feel high involvement with products or behavior.
Originality/value
Recently, research in health psychology demonstrated that self-persuasion is a very effective way of inhibiting undesired, addictive behavior and being more successful than direct persuasion. Yet, insufficient knowledge is available about the efficacy of self-persuasion with regard to promoting other target behaviors. In particular, its potential as a marketing technique to influence consumers’ behavior and its boundary conditions are still understudied.
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Marco Anilli, Ali Gökhan Demir and Barbara Previtali
The purpose of this paper is to demonstrate the use of selective laser melting for producing single and double chamber laser cutting nozzles. The main aim is to assess a whole…
Abstract
Purpose
The purpose of this paper is to demonstrate the use of selective laser melting for producing single and double chamber laser cutting nozzles. The main aim is to assess a whole production chain composed of an additive manufacturing (AM) and consecutive finishing processes together. Beyond the metrological and flow-related characterization of the produced nozzles, functional analysis on the use of the produced nozzles are carried out through laser cutting experiments.
Design/methodology/approach
SLM experiments were carried out to determine the correct compensation factor to achieve a desired nozzle diameter on steel with known processibility by SLM and using standard nozzle geometries for comparative purposes. The produced nozzles are finished through electrochemical machining (ECM) and abrasive flow machining (AFM). The performance of nozzles produced via additive manufacturing (AM) are compared to conventional ones on an industrial laser cutting system through cutting experiments with a 6 kW fibre laser. The produced nozzles are characterized in terms of pressure drop and flow dynamics through Schlieren imaging.
Findings
The manufacturing chain was regulated to achieve 1 mm diameter nozzles after consecutive post processing. The average surface roughness could be lowered by approximately 80 per cent. The SLM produced single chamber nozzles would perform similarly to conventional nozzles during the laser cutting of 1 mm mild steel with nitrogen. The double chamber nozzles could provide complete cuts with oxygen on 5 mm-thick mild steel only after post-processing. Post-processing operations proved to decrease the pressure drop of the nozzles. Schlieren images showed jet constriction at the nozzle outlet on the as-built nozzles.
Originality/value
In this work, the use of an additive manufacturing process is assessed together with suitable finishing and functional analysis of the related application to provide a complete production and evaluation chain. The results show how the finishing processes should be allocated in an AM-based production chain in a broader vision. In particular, the results confirm the functionality for designing more complex nozzle geometries for laser cutting, exploiting the flexibility of SLM process.
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Robert Detmering, Anna Marie Johnson, Claudene Sproles, Samantha McClellan and Rosalinda Hernandez Linares
– The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.
Abstract
Purpose
The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.
Design/methodology/approach
Introduces and annotates English-language periodical articles, monographs and other materials on library instruction and information literacy published in 2013.
Findings
Provides information about each source, discusses the characteristics of current scholarship and describes sources that contain unique scholarly contributions and quality reproductions.
Originality/value
The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.
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Keywords
Ruan du Rand, Kevin Jamison and Barbara Huyssen
The purpose of this paper is to reshape a fast-jet electronics pod’s external geometry to ensure compliance with aircraft pylon load limits across its carriage envelope while…
Abstract
Purpose
The purpose of this paper is to reshape a fast-jet electronics pod’s external geometry to ensure compliance with aircraft pylon load limits across its carriage envelope while adhering to onboard system constraints and fitment specifications.
Design/methodology/approach
Initial geometric layout determination used empirical methods. Performance approximation on the aircraft with added fairings and stabilising fin configurations was conducted using a panel code. Verification of loads was done using a full steady Reynolds-averaged Navier–Stokes solver, validated against published wind tunnel test data. Acceptable load envelope for the aircraft pylon was defined using two already-certified stores with known flight envelopes.
Findings
Re-lofting the pod’s geometry enabled meeting all geometric and pylon load constraints. However, due to the pod's large size, re-lofting alone was not adequate to respect aircraft/pylon load limitations. A flight restriction was imposed on the aircraft’s roll rate to reduce yaw and roll moments within allowable limits.
Practical implications
The geometry of an electronics pod was redesigned to maximise the permissible flight envelope on its carriage aircraft while respecting the safe carriage load limits determined for its store pylon. Aircraft carriage load constraints must be determined upfront when considering the design of fast-jet electronic pods.
Originality/value
A process for determining the unknown load constraints of a carriage aircraft by analogy is presented, along with the process of tailoring the geometry of an electronics pod to respect aerodynamic load and geometric constraints.
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Ostensibly, it is a plausible assumption that advertisements receive greater attention when disguised as editorial content. This assumption does not, however, stand the test of…
Abstract
Ostensibly, it is a plausible assumption that advertisements receive greater attention when disguised as editorial content. This assumption does not, however, stand the test of empirical validation. Nevertheless, editorial advertising tips and product placement have now seemingly become acceptable and the precept of separating advertising and programme content is increasingly being breached, not only in radio and television. In newspapers and magazines, too, the grey area between editorial text and advertising is spreading. This practice willingly tolerates violations of binding legal agreements and professional codes of ethics. This paper discusses the future viability of the principle of separating advertising and programme content in advertising, journalism and public relations.
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Karen Byrd, Alei Fan, EunSol Her, Yiran Liu, Barbara Almanza and Stephen Leitch
Off-premise restaurant service has a new addition – food delivery robots. This new technology and off-premise service, in general, has received little research attention, despite…
Abstract
Purpose
Off-premise restaurant service has a new addition – food delivery robots. This new technology and off-premise service, in general, has received little research attention, despite continued year-over-year sales growth for both carry-out and delivery. Therefore, this study aims to analyze off-premise service modes, including food delivery robots, for service quality gaps between consumer expectations and actual performance and among the various modes.
Design/methodology/approach
Performance of three off-premise restaurant service modes (robot-delivery, human-delivery and carry-out) were evaluated using a mixed-methods approach. Consumer expectations were ascertained about food- and service-related performance factors using a survey, and a field observation study was conducted to obtain actual performance data for these factors. Findings from both approaches were compared to identify gaps and differences.
Findings
For food-related performance, consumers reported lower expectations for food safety and food quality from robot- and human-delivered food; however, no differences were observed among the three modes in the field study. Consumers also expected lower service-related performance from robot-delivery for service efficiency and ease of use (than human-delivery and carry-out) and monetary value (than carry-out). Consumers deemed robots the most sustainable and human-delivery the most convenient compared to other modes – however, not all service-related expectations aligned with actual performances.
Originality/value
This study was the first to comparatively examine off-premise restaurant service. Identification of a missing link in service gap analysis was among the theoretical contributions of this study. Managerially, this study provides previously unavailable insights into opportunities for improvement for off-premise service and use of delivery robots.
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Jitendra Singh, Barbara Matthees and AnaLisa Odetunde
The purpose of this paper is two-fold: to describe how Lean methodology can be used, during the COVID-19 pandemic, to enhance the learning experience for non-traditional adult…
Abstract
Purpose
The purpose of this paper is two-fold: to describe how Lean methodology can be used, during the COVID-19 pandemic, to enhance the learning experience for non-traditional adult learners (NALs) and to explore attitudes and perceptions of students toward the integration of Lean methodology in online classes.
Design/methodology/approach
Qualitative semi-structured interviews were used to collect data for the study. NALs were invited to participate in 60–75 min semi-structured interviews. These interviews allowed researchers to gain an in-depth understanding of a participant’s experience. A six-step thematic analysis framework was used to conduct the data analysis.
Findings
This paper presents a Lean model that can be implemented in an online medium of instruction. The core concepts of Lean methodology: jidoka, just-in-time, customer-centered approach, team involvement and standardization and how these can be used in online learning have been described in-depth. In total, 40 students participated in the semi-structured interviews. Four themes emerged from the data analysis: work-life balance; lack of standardization; learning online classes and connection to the workplace.
Practical implications
These findings could help academic institutions, instructors and course designers as they work on implementing new teaching and learning strategies for NALs.
Originality/value
There is extremely limited evidence on the usage of Lean methods for NALs in a public health crisis. As academic institutions move to the online medium of instruction to contain public health problems, this project can provide important practical tips to instructors.